MM
Matshediso M
Active since Sep 2022
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Service excellence
Dear Engen Zone 14 Sebokeng Manager, I am writing to express my appreciation for the effort your team has made to address the issue I raised regarding the service I received from one of the attendants at your garage. While I initially experienced disappointing service from this attendant, I was pleased to receive a call from them with a sincere apology, which I truly appreciated. I would like to commend both the attendant and the manager for their professional handling of this matter. It is clear that the business values its customers and takes all feedback seriously. The fact that the attendant took the initiative to follow up and apologize indicates a commitment to service excellence that is commendable. Thank you again for taking my feedback seriously and for the effort you have made to resolve this issue. It is a great example of a company that prioritizes customer satisfaction and takes responsibility for their actions.
106 replies
19 months ago
Garbage customer service
Ridiculous customer service at golfwagen vereeniging by this black Zulu man. I come in looking for windscreen wipers for my car and gave him my vin number, he was rude and disrespectful ans said he does not use that and did not offer any further assistance. I feel sorry for him.
0 replies
22 months ago
Contractual gym tactics
I have been looking for a gym and I was informed about Slater. My ****orkers and I went to check out the facilities and we got some information on how they operate, their classes and the R100 special. I told them I would consider joining and indeed later I come back to sign up. However the information now given was different the second time around. The card fee was now R50. I was given a paper to fill my details first without the explanation of the terms and conditions. I informed them that I will not be signing a contact with no terms and conditions.It is then that they printed it out for me to read myself. The only thing that was mentioned was the R88 debit, which would go off in November to counter the yearly price increase. We later come to realize about other discrepancies and my colleagues requested to see the manager and a young lady was called whilst training to assist, under false pretense of being the manager. That is when I requested to cancel and get a refund of the R50 card fee. The consultant apologies and mentioned that he was dealing with a lot on a personal level. I took every paper trail that had my details and let. My advice, do not be hasty when making a financial decision. Patients will save you a lot of headaches.
0 replies
23 months ago
Premium arrangement
I sent an email this morning regarding my premium and I got a call back within a minute from Joseph Mmatla, lovely gentleman. I appreciate prompt service.
53 replies
43 months ago
Appalling service
I requested a ride in Santon and the driver accepted however he kept asking how much was the trip and if I had a discount, I did not entertain that. As I approached the vehicle and attempted to open the back door the driver ( Antonius registration number KR61BYGP Red Hyundai Elantra ) drove off in high speed and I injured my hand in the process. The trip was cancelled by the driver. This was the most horrific experience I've ever had. I know bolt won't do anything about this, like the other complains but for the record, YOU ARE PATHETIC IN YOUR SERVICE.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)