PK
Phutiane K
Active since Oct 2022
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Bad attitude and customer service at Dischem Mams Mall
So i am using a product called InoPharm from Dischem and one of serum i use got finished, so l normally buy this product at Dischem Jacaranda but it is out of stock, so today i was at Mams Mall and i decided to go check t there so i asked one lady who works there, so my approached i greeted her and i asked if they have InoPharm and her response was *i don't know it *, like seemed not even interested cuz at least she could have asked me what type type of a product am i talking about , then i decided to take out my phone to show her, still her response was * i said i don't know it * now i am really puzzled and she sounds like she was just dismissing me and in the midst of that she's busy talking to her colleagues not giving me her full attention, and she proceed why don't you go and buy it where you normally buy it, i said at Dischem jakaranda they don't have, it's out of stock, she said to me some of these products we don't have it have it in our store. I am not or i was not expecting her to know if she knew about the product or not but the least she could have said was that if this product you bought it at other Dischem chances are we don't sell it at our stores or even ask the very same colleague she was busy talking to while i was asking for an assistance if they have this product or not, her attitude was really b@d. Dischem Mams Mall you can do better
0 replies
13 months ago
Experience H3ll
Booked for one night on the 12th March 2025, for a workshop that was happening in Durban the following day 13 March 2025. Tell me why in the middle of the night their evacuation alarm went off every 5 - 10 minutes until some time 1am, the trauma i had before we could even being told it is a false alarm. I couldn't sleep the entire night because of the alarm. I didn't enjoy my stay at all, i could say it was my worst experience ever. What really got me plss3d is that the following morning no one (staff) talks about it or at least apologies until one had to tell them during checkout. Regardless of the bad experience, I must say Garden Court uMhlanga is a beautiful, very classy, clean, well equipped gym and peaceful.
0 replies
16 months ago
Menlyn Vodacom repairs B@d service
Vodacom Repairs Menlyn has a bad service and they will just waste your time. So i left my fone on the 8th Dec until today i haven't heard anything from them, you will call and do regular follow-up (normally speak to a guy), he will say we will call you by end of business to give you feedback since from Friday and he never will. I firstly called on Tuesday to get an update what might access will be and i was told they had smsed me to the number that is currently not in use because the device is in repairs but i gave them an alternative number for any communications, fine i agreed to accept the access. Then on Friday same week i called again because no one is communicating and i thought perhaps they are still using that number not in use, the guy said they had no components/materials and they were expecting the delivery on the same day(imagine during this time of the festive season there is no stock, because i believe that should have been in place looking at the busyness of the holiday season), so they will provide me an update as it takes only an hour to fix the fone but i waited and no call. On Saturday morning again i called just to follow up and the very same guy talked to his colleague at the background and he said that the fone will be done by fone and feedback will be provided, i waited until today Tues, 17th Dec. I am really tired of being of this services and bad communication, not that i am special but i believe that if someone made a commitment to give feedback they should whether its positive or not but at least you show some respect to let the customer know what is happening. Any repairs that is around Pretoria that i can take my fone for repairs in future that will provide better service than Menlyn.
112 replies
19 months ago
Good Customer service
I want to applaud Phumzile Mahlangu, one of the social media team who really took her time to do a follow-up on the query i logged last week. She mentioned that on her side the issue seems to be have been resolved and i had spoke with someone giving me feedback, where else i did not receive nothing. As frustrated as i was last week regarding wrongful activation under my profile ,someone TOOK her time and LISTENED, PHUMZILE MAHLANGU. Let me tell you that she listened to me and gave me the time to explain, not even once she tried to defend nor object what transpired between me and Nonhlanhla was put me through this mess accessing my profile without my knowledge. Phumzile gave herself time to understand and that is needed when you are dealing with clients, it's not about "I just did my job and whether you take or not, i don't care" but it is all about ensuring that the client is feeling the sense of belonging even though my privacy was invaded. What Phumzile did was way more than Mr Mnisi who didn't really wanted to understand my situation but rather just doing his job. His managerial style really lacked empathy, especially towards this situation. Our call didn't end well and yet he just moved on as if nothing happened, what is his reporting saying at the end of the day "I have resolved the issue with client, case closed", no one questions how, what was a way forward, etc, etc People like Phumzile really deserves to be in the position of Mr Mnisi, she deserves managerial position if she is not yet given that opportunity. In closure, Phumzile i wish she could also continue flying the flag for Vodacom but helping customers that do counter such issues, and i hope in her team she is been recognised for her exceptional job, i hope she can hold a workshop and teach a thing or two to the sales team about how to engage with customers especially Nonhlanhla. Vodacom should give this woman raise, JOB WELL DONE!!!!!!!
53 replies
19 months ago
*********** Service provider/ B@d Reputation
I am defeated with Vodacom at this point, and if I hear one thing i will vomit. So this morning i received 2 automated SMSes that there was a quote generated under my profile, which i don't know of, then i called Vodacom at around 11h41 to find out what is really going on then the first lady told me that on her side she can see that i was taking a new contract and i told her i did initiate such then she proceed that she will let the sales department to cancel it, which i still told her that i should not be associated with such because i know nothing about such, then fine we completed the call i go on about my day. Then at around 13:38 i received a call from a lady questioning me why am i cancelling the contract because i had already spoke with her and i agreed that i am taking the contract (with a rude and demanding tone) , and i said to her firstly i don't know what she is talking about, but then she proceeded that i talked to her, then i asked if she can provide me with the voice recording that agreed on that i am taking the contract and she hanged up on me. Frustrated as i am driving back to the office, when i get to the office i call again at around 13H51 trying to get to the bottom of this then there was a lady by the Asive then i explained my situation and she also checked and confirmed that the quote has been cancelled but i still told her the same thing i told the first day then she asked if she can transfer me to the relevant department, the call took long to be answer then i call the department directly as she also provided me with the contact details, then I was assisted by Ndivhuwo, then i spoke with her and she has promised that she will do her investigation and she will get back to me but she never called back. Then around 15h12 i received a call from a guy (forgot his name) apparently he said he was a supervisor, he was calling me regarding the issue but i think he was misinformed because he said someone from Vodacom called me tried to offer me a deal and i didnt want to accept it, i explained to him that no one called me from Vodacom, i was the one who called and wanted an explanation. Let me tell you out of that call with the supervisor it was useless, this is what he said: 1. The consultant made a mistake and typed a name but the system picked the wrong one as the system displays a similar name. Then i asked him a simple question, if he is saying they picked up the wrong name, during the call with whoever she was talking to, didn't she asked security questions like your ID, email address of receiving the statement, date of debit order, name of the bank and the type of the bank, how did she proceed with the other person without confirming? Guess what that *********** supervisor said: he is sorry the consultant is still new or in training that why she made a mistake. I then demanded an apology from the consultant (Nhlanhla or Nonhlanhla that's her name), she said it was a mistake she didn't double check, she only realised late that the details wasn't corresponding or matching with the person she spoke with. But my question to her was simple, after you had realised that you saw it was a mistake why didn't you call me back between 13h38 and 13h51 to acknowledge your mistake, yet i have to be the one calling and explaining one thing over and over like i am some stupid person, and she said she was waiting for the management to get a go ahead to either call me or not, which i think the stupid management thought i'd never call back and probably i will it slide. I was soo boiling to the core at this point because she is been useless apologising without any remorse. My question to Vodacom is do you guys hired people and not give them enough training to deal our information and calling it a mistake? why was she even given that authority to open a quote without a proper check? Why is she not trained well to speak to customers well and demanding that they should explain themselves should they cancel? Who does quality assurance before they finalised or authorise a quote to go out because the same madaFhACKha must be fired as well for incompetency? This incident really made me realise that i should terminate all my contracts with them period and i don't FhACkhEN care about the cost implications, at this point i want nothing to do with Vodacom. Whoever was involved from the Supervisor and the consultant and the management who didn't allow the little madaFhACKER to call me and acknowledge her mistake. If they are not fired or any action further i am taking this further to other social platform so that they can see how ***********s you are as a service provider allowing staff that are not trained well to use information or access your clients information without doing proper quality assurance.
106 replies
19 months ago
Renewal of motor vehicle disc
Cleo Ndaba responded swiftly to my request to get an assistance regarding the renewal of my motor vehicle disc, not did she called me but she made sure that my invoice was send to be so that i can make some payment.
53 replies
22 months ago
H@t€ Superbalist and so unprofessional
This Superbalist online store is a piece of bull**** trust you me, so I ordered on the 27th for the next day delivery on the 28th June, until today I haven't received my order, no F@(ken communication, like they are so unprofessional in all levels, imagine I call in today for three update and the person doesn't even know the ETA of I mean like what the F@(k. I feel like they don't take me seriously mxm mother****€r$
0 replies
22 months ago
Bad Service
I have received an sms yesterday that my order was out for the delivery before 5pm ,and i waited until later around before 5pm i decided to track the order, only to find out it was re-routed due to it got to the wrong hub, why wasn't i was alerted via the sms the same way they notified me about the delivery, now i paid for the nextdsy delivery and it looks like i will be getting my order probably after days, yet i paid. This is a sc*m i am very disappointed. I am supposed to be travelling yet my order hasn't arrived i am so fur*ius actually fum*ng because now i won't my order. The audacity of not even calling me to apologies for the inconveniencing me, bl00dI fu**kers.
0 replies
24 months ago
App really frustrating
I am really frustrated about this Stash App, I hope I don't sound like I am complaining for nothing:1. Firstly, I have been using the App since 2022 and the app worked perfectly fine for a year, no problems or whatsoever, until i cashed out.2. So since last year the App has been giving me a headache, like the 10c challenge will just stop out of nowhere, that time i was into 3 months then had to restart.3. I continued until this year , then i was starting to experience another challenge whereby every time i stash the money the following day the app will require me to re-enter the card details, so i did this tedious activity until recently i decided to the app on the Samsung device(all along i was using Huawei), so the card issue stopped a but then the app opt for automatic stashing, which then frustrates me because I'd usually check funds before stashing and i used to do manually stashing i'd check the balance first. So now the app canceled the 10c challenge that I am in my last 3 months. i am heartbroken cuz at this point i should have finished my challenge but 3 months into the challenge it stopped and I restarted. Suggestions:I think the app has to be improved and provide an option for resuming challenges unlike starting over again.In case of insuffiecient funds it should also give you an option to pay up within a certain period before it can just cancel your challenges.
0 replies
27 months ago
Menlyn Repairs **** + Home router ****
2 Things that make me hate Vodacom right now, after being a loyal customer for decade. 1. So last year mid year i took my phone Huawei P smart 2021 for repairs at Menlyn Vodacom to change the LCD as it was broken. So within a week my fone was returned fine. I didn't realize that they actually messed up with my mic, because i always connect to the bluetooth in the car or use headsets but whenever i don't, i had to put my fone on loudspeaker so that i can be audible. When i took my fone to repairs my mic was working fine but when my fone for returned it was not working. Unfortunately at that time i could not return my fone because i was travelling due to work, but then i complained about it and i was told it was probably an honest mistake. Tell me now why am i paying an access of R600 to fix the mic now because of the stupid and probably some trainee who messed up my fone, this is a **** and i am sure if this was done intentionally so that they can milk me more money which i work so hard for it. 2. Last year January i took a home router with the same **** Vodacom, at first i was so skeptical about taking the offer as it was too good to be true for me, let me tell you should they offer you a home router run for your life. So the router works perfectly during the day but come 6pm until 10pm the router is not working. I have reported the matter so many times with the consultant they will tell me they will do a synchronization then it will only works for 2 -3 days then go back to the same problem. So the last time i spoke with one of the technician and he told me it is due to network traffic in that area (Mamelodi Tsakane) at that time hence there's no internet, why didn't they be transparent with me from day they offer me the router so that i could stick to my Telkom which never gave me any problem. So last December i decided to take the router with me at home in Polokwane in the rural place called Ga Mashashane during festive, and the router again during the day was working perfectly fine and faster but come to 6pm again the router stops working, that is when i believe i was **** to because i was at home during festive which means most people were at home since most companies were on recess at that but didn't have the network traffic issue during the day but from 6pm it was an issue. Vodacom consultant lies lies lies, they do not care about the customers after you have signed their contract. Now i am stuck with this stupid router that does not work every time i come back from work, that time i had never missed any payment. JUST SO YOU KNOW YALL F%KER$ i hate you right now and i think after all my contract i moving back to my Mtn, it's pity i just upgraded and i have to finish the term.
116 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)