LL
lebogang L
Active since Dec 2022
11
Reviews
0
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Reviews
11 reviews2 weeks ago
Turned Away During a Medical Emergency — Shocking Lack of Care and Professionalism
My experience at Netcare Lakeview was extremely disappointing and concerning. I brought my very ill daughter to the hospital seeking urgent medical assistance, only to be turned away without proper help. We were told there were no doctors available, yet no effort was made to stabilize her condition or arrange an ambulance transfer to another facility. What made the situation worse was the attitude of the reception staff, who appeared more focused on personal phone conversations than assisting sick patients. There was a complete lack of urgency, empathy, and professionalism. As a parent, it was terrifying to feel helpless while my child’s condition was being ignored. A hospital should prioritize patient care and safety above all else. Sadly, this experience did the opposite and left us feeling abandoned during a medical emergency.
1 reply
1 month ago
Poor legal guidance and lack of support on my case – client forced to follow up for next steps
I am extremely disappointed with the service I have received from Clientèle Legal regarding my legal matter. I submitted a tombstone dispute case expecting proper legal assistance and follow-through in line with my legal cover. A 7-day letter of demand was issued on my behalf, however I have since discovered that Clientèle Legal has not even contacted the company or taken any further steps on my case. When the deadline expired, there was no communication or update from Clientèle Legal. I had to be the one to call and ask what the next step should be. Only then was I told to proceed to the Small Claims Court, without any proper explanation of the process or guidance on what documents or steps are required. I am very concerned that: * The company I am in dispute with was not even contacted after the letter of demand * There was no proactive follow-up or case progress from Clientèle Legal * I had to initiate contact just to find out what is happening with my own case * I was given instructions to go to court without proper guidance or explanation I also later learned through my own research that Small Claims Court normally requires a 14-day letter of demand as best practice, which was never explained to me. This has caused confusion and unnecessary uncer*****y in my matter. I feel that I have had to manage and investigate my own legal case despite paying for legal assistance, which defeats the purpose of having legal cover.
7 replies
5 months ago
Unacceptable Difficulty Cancelling My King Price Policy
I am extremely frustrated with the poor service I received from King Price today while trying to cancel my policy. At 13:42, I called in to cancel my policy. The consultant I initially spoke to transferred my call to someone who was supposed to assist with the cancellation. After holding for several minutes, I was then told that they were experiencing high call volumes and that an email would be sent to the relevant department for them to contact me back. No one contacted me. I then called again at 16:44, hoping to finally resolve this matter. Once again, the same thing happened — I was transferred, kept waiting, and then told that someone would call me back shortly. This has still not happened. I do not understand why it is so difficult to cancel a policy. This feels like deliberate stalling and is completely unacceptable. As a customer, I should not have to make multiple calls, wait on hold, and still get no assistance for a simple cancellation request. I expect King Price to urgently contact me, process my cancellation immediately, and explain why this process is being made unnecessarily difficult.
1 reply
9 months ago
Health Neglected: Life The Glynnwood Only Offers Apology, No Follow-Up
I was admitted at Life The Glynnwood Hospital on 7–8 August 2025. After raising a complaint about the poor care I received, the hospital responded with a formal feedback letter. While they apologised and admitted to several lapses (including the lack of physician notes at my discharge), my key concern has still not been resolved. Instead of rectifying the situation by arranging for me to be seen by a physician, the hospital has only issued an apology — as if that is enough. I even emailed the Nurse Manager on Tuesday to please arrange for me to see a physician, but I have received no response. This lack of follow-up continues to put my health at risk. An apology means nothing if there is no action to correct the problem. I expect Life The Glynnwood to take this seriously, arrange for me to be reviewed by a physician at their cost, and stop treating patient health as an afterthought. If this is not resolved, I will escalate the matter to the Health Professions Council of South Africa (HPCSA) and my lawyers.
1 reply
10 months ago
Inconsistency
Inconsistent Information Provided by Vodacom Cancellations Department I am writing to express my concern and frustration regarding the inconsistent information I have received from your team about my contract. On 14 February 2025, I contacted your Cancellations Department and was clearly informed that I could cancel the SIM portion of my contract (airtime/data services) while continuing to pay off the device in monthly installments. Based on that information, I decided not to cancel at the time, feeling reassured by the option available to me. However, when I called again recently to proceed with the cancellation, I was told the exact opposite — that I cannot cancel only the SIM, and that I must pay off both the SIM and the phone in full if I want to end the contract. I tried to explain what I was previously told, but the agent I spoke with insisted that the company policy does not allow separate cancellations. This conflicting information has left me confused and disappointed. I was not told this when signing up, and I made decisions based on what your staff communicated to me during the call on 14 February. It is unfair to customers when policies are not clearly communicated or are app**** inconsistently. I am requesting the following: A clear explanation of Vodacom’s policy regarding SIM-only cancellation while continuing device payments. A review of the call on 14/02/2025 with the Cancellations Department to verify what was communicated to me. A fair resolution that reflects the information I was originally provided. I would appreciate your urgent attention to this matter, as it directly affects my financial decisions and trust in your service.
4 replies
10 months ago
Formal Complaint Regarding Poor Quality of Care in the Surgical Ward
I am writing to formally lodge a complaint regarding the deeply unsatisfactory level of care I received during my recent stay in the surgical ward at Glynwood Hospital (Benoni). I was admitted on 6 August 2025 to Surgical Ward 111B, and I am extremely disappointed with the standard of treatment, communication, and hygiene during my time there. The first incident involved a nurse named Nangamso, who entered my room coughing without a mask, did not introduce herself, and offered no explanation of the procedure she was about to carry out. I had to ask what she was doing, and even then, she was unable to answer. She then proceeded to perform an ECG incorrectly, wasting almost 15 minutes of my time. Thankfully, another nurse came in, removed the misplaced ECG patches, and completed the process correctly in under a minute. To my shock, my specialist surgeon had to personally push my bed to the operating theatre, ensuring I was properly covered and opening doors along the way—responsibilities that clearly fall under hospital staff, not the operating doctor. He himself remarked, “If you want things to get done here, you need to do them yourself,” which I found both disheartening and telling of the hospital’s dysfunction. Throughout my stay, only two nurses introduced themselves. Others would come in, administer medication through my drip, and leave without any explanation of what was being given or why. Their attitude was generally rude and dismissive. My doctor had given specific instructions for both a dietician and physician to see me. By the time he returned on Friday to discharge me, neither had attended to me. Only after he insisted that I should not leave without seeing a dietician did anyone begin following up. I still left the hospital without ever seeing a physician. On Thursday, the doctor prescribed medication at 10:00 a.m. for symptoms of dizziness, weakness, and nausea. By 12:00 p.m., I had still not received it. Only after I called the nurses did one check and find the medication in the box. She immediately blamed the pharmacy, and when I pointed out that I shouldn't have to chase after my own treatment, she walked out. I escalated the issue to the ward manager, who was present when the nurse repeated that it was not her responsibility and that I should have asked. His only response was, “sorry,” which I found entirely inadequate. Additionally, I am now experiencing pain, swelling, and discoloration at the site where the IV was placed—likely due to improper monitoring or misplacement of the drip. It was clear the drip was not functioning properly, and yet no one seemed to notice or correct it. To make matters worse, I was sharing the ward with an elderly patient who began vomiting and soiled the bathroom. The nurse said she would find someone to clean it, but no one ever came. I was discharged while the bathroom was still in an unsanitary state, and I am appalled that patients were expected to continue using it under those conditions. I chose Glynwood Hospital with the expectation of receiving safe, professional, and compassionate care. What I experienced was unprofessional conduct, poor hygiene, lack of communication, and an overall disregard for patient wellbeing. I request that this complaint be taken seriously and that immediate steps be taken to investigate the issues raised. Please confirm receipt of this letter and inform me of any actions that will be taken to address these concerns.
1 reply
10 months ago
Inconsistent Information Provided by Vodacom Cancellations Department
I am writing to express my concern and frustration regarding the inconsistent information I have received from your team about my contract. On 14 February 2025, I contacted your Cancellations Department and was clearly informed that I could cancel the SIM portion of my contract (airtime/data services) while continuing to pay off the device in monthly installments. Based on that information, I decided not to cancel at the time, feeling reassured by the option available to me. However, when I called again recently to proceed with the cancellation, I was told the exact opposite — that I cannot cancel only the SIM, and that I must pay off both the SIM and the phone in full if I want to end the contract. I tried to explain what I was previously told, but the agent I spoke with insisted that the company policy does not allow separate cancellations. This conflicting information has left me confused and disappointed. I was not told this when signing up, and I made decisions based on what your staff communicated to me during the call on 14 February. It is unfair to customers when policies are not clearly communicated or are app**** inconsistently. I am requesting the following: A clear explanation of Vodacom’s policy regarding SIM-only cancellation while continuing device payments. A review of the call on 14/02/2025 with the Cancellations Department to verify what was communicated to me. A fair resolution that reflects the information I was originally provided. I would appreciate your urgent attention to this matter, as it directly affects my financial decisions and trust in your service.
2 replies
11 months ago
Pathetic Service once again
I currently don’t have internet connection and I’m told that they have logged a case for me I have to now wait for 24-72 hours with no internet connection for a technician to contact me without any explanation whatsoever
1 reply
13 months ago
Policy Cancellation Request – Urgent
I am extremely frustrated and disappointed with the shocking service I’ve received from Clientele Legal. I logged two claims on the 15th of May, and when I followed up yesterday, I was told their systems were offline and someone would call me back once they were restored. Did I receive a callback? Absolutely not. Today, I called again, only to be told that nothing has been done since my initial claim. For one of the claims, they are only sending an email today, almost a week later, and the turnaround time for that is apparently 7 to 14 working days. For the second claim, I was told that the legal advisor is on leave, and I now have to wait for them to return from leave before anything is done — and then, again, wait another 7 to 14 working days after that! So let me get this straight: I’ve already been waiting since May 15th, and now I'm expected to wait possibly another month or more just for them to start working on my matters?, I would have sorted out those matters myself by then. This is beyond poor service — it's unacceptable, unprofessional, and a complete waste of time and money. If Clientele Legal truly stood for customer service, they would’ve followed up, communicated properly, and prioritized their clients’ legal issues — not leave them hanging for weeks on end. I do not recommend Clientele Legal to anyone looking for reliable legal support. They are slow, disorganized, and clearly don’t value their clients. I request the immediate cancellation of my legal policy with you.
2 replies
26 months ago
Pathetic Service
I currently have a Vumatel fibre and my ISP is home connect and they are both equally useless. I made a payment for my WiFi on Saturday it was not allocated my internet connection was then disconnected after numerous attempts trying to get help from home connect I’m still sitting with no internet connection 5 days later and everytime I call them they tell me they have escalated my matter to Vumatel so they can activate my services and Vumatel hasn’t gave them any feedback and they can’t contact Vumatel directly they can only log cases and I should continue waiting, what a joke!!!!
1 reply
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1 Star
11 (100%)