LP
Lindela P
Active since Dec 2022
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Poor service
We can't make transactions through app, I have been try to send money 💰 what a terrible experience
106 replies
2 months ago
What a great customer service 😁
Good afternoon, it's my pleasure 😊 to share great experience about Sadebthelp teams, Refiloe and other colleagues,I believe I am one step close to have financial freedom again, from the beginning you made this journey easy for me and your transparency, I will keep on spreading good words about you guys, the level of professionalism is on top
0 replies
10 months ago
Poor service at standard bank insurance
When you call them , they say wait on the line for the next available consultant, and the waiting time is shocking you will end up cutting the call then when you call again,that's when the reception will ask you to leave the details, and by that time you already spent lot of airtime 😭😭😭😭 why standard bank insurance, don't employ more staff, if that's where you lacking 🙆
0 replies
12 months ago
Poor service of Delta Coaches in Umtata(EC)
On the 15/04/25 , I booked a tkt from Umtata-Cape Town and it was very affordable online,I tried to make a booking, then I struggled on the last step of payment, I decided to visit the branch for assistance, the gentleman refused to assist ,I asked why , he then said he only prioritize those who book at the branch ,I guess due to fare difference, I then kindly asked him to assist me as soon there's someone on the que, I will give that particular individual a space , this guy directed me to the lady at the gates who will assist me ,as soon I mentioned that I am buying tkt online, she was ****ed off, and also not willing to assist more especially when I mentioned how much was the tkt online, what a poor service from Delta representatives in Umtata🙆,even when I approached the drivers they even told me that they don't know even if there's a space because they were told buses are fully booked. I urge The authorities of this company to investigate why the staff is behaving like this, or are they benefitting somewhere somehow?even when purchasing a ticket there supposed to be some sort of baggage allowance,there you r being told to put the bag on scale even it's 5kgs you pay around R10 then you put the money in a plastic , you don't get a proof of payment and also your bag is not being tagged, please,you can do better than this, should you be interested in investigating this I do have names of those ******** agents
0 replies
15 months ago
Poor service at Telkom 🥺🥺😭
Sometime last year,I had financial issues,I couldn't honor the agreement I had with the company, for missing a debit order there a fee penalty that was exceeding R200, right I made a payment of 400 beginning of January of which including the debit order for Jan was R503.00, I made this transaction on my own , because that time I already changed the banking details, I then contacted the company to update my banking details and ask them to deduct end of Jan, everything was okay,they told me the money will be deducted,I called on Monday to ask why it was not deducted because I had money on my acc ,then the agent suggested that because the month end was during the weekend,it might happen that it's still going to be deducted, otherwise the transaction did not fail, today the 4th Jan I received a message to say service were interrupted ,I called then I was told it's because of the non payment,I ask who's fault is that because I updated everything,the agent told me the transaction failed because there was no money,of which I assume the fact that she told me the acc last year was handed over to third part because of missed debit order ,they did not update them about the acc details as I am contracted with them, I just made payment again today and they don't provide me with clear information or at least update the people that they handed over my account, This kind of treatment is bad 😔,and it seems like your agent are getting different training,and when we seek to communicate with their seniors, they come up with stories as if , their superiors are afraid to communicate directly with customers, what a poor service,you need to adopt new style of managing and retaining the few customers you have knowing that your network is not stable, I don't think you really need this kind of a feedback 🤕
0 replies
21 months ago
Deduction after cancelled debit order
I got a call from an Agent stating that they want to assist me ,now that I am struggling with finance, I authorize them to deduct an amount of R685 same day I decided to cancel it was the beginning of the month , but this morning money was deducted anyway 😭😭😭
56 replies
29 months ago
Poor customer service by PRasa Agent @Cape town station
I was at the Cape Town station this Morning, was excited to see that trains are back into operations,I then approached Ticket sales agent (Thembi Mali/Mani), she was not professional at all,I just asked simple question if Strand route is in operation instead she said I must go to information, of course even if ,she was right I supposed to get the information the ,surely she knew the answer and she was not busy at all, but the attitude she gave me is not acceptable for a public servant at all, what a horrible service, while the industry is trying to build a good relationship with the consumers but there are people who take their job for granted
0 replies
41 months ago
Poor service from Capitec bank
I visited the branch at walmer park Port Elizabeth,to pay my credit facility and close that account and I was told to wait for 24hrs in order to close it and get my paid up letter, because they needed to pay me a sum of 69, today I kept on calling them ,I was transferred to about 5 agents none of them were able to assist me, one told me It shows that I paid in advance not to close the account but I was very specific to the agent at the branch, one agent told me I need to contact the client service,the last one even transferred me to other department without my acknowledgement,I spent almost 70r on the line , without being getting what I wanted, to all the agents that I spoke with I was clear from the beginning of what I want so that they cannot waisted my time, but they will keep asking same questions and realize after that they can't assist me. I am angry and disappointed ☹️, what a bad service
132 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)