AJ
Anico J
Active since Dec 2022
5
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0
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Reviews
5 reviews1 month ago
Virus through STADIO Canvas Page with no support
I'm a third year student studying Foundation Phase Teaching. I was busy studying through one of my modules MFP301 on the STADIO Canvas page. I clicked on the link given for me to read for my studies when my laptop got infected with a virus through this link given by STADIO through their Canvas page. I immediately started taking screenshots and pictures and reported the incident worried about damage being caused to my new laptop. I logged a ticket on student support, called them, but unfortunately it is very difficult to get someone to answer the phone, but I did get through eventually. An IT sent me an e-mail about an hour later asking for screenshots. I was hopeful to get help to fix my laptop, but it has been two hours since I heard anything back from the IT. I called student support again, struggled to get through. I eventually got through only to be told they are looking for an IT online. She put me on a different line only to have me cut off and now I'm struggling to get through to them again, while I ran out of airtime. I'm frustrated, angry, scared and disappointed receiving to support from STADIO who caused this issue in the first place. I can't afford to replace this laptop and believe that STADIO should be held accountable for the damages to my laptop. I want my laptop to be assessed by an uninvolved IT and believe that the bill has to be paid by STADIO as their website and links should be safe for me to use as I need to follow these links to read important information. My student number is 23204112
53 replies
38 months ago
Fraudsters!!
Never purchase any data for MTN numbers, which shows #GB + #GB Monthly (for example 2GB + 2GB Monthly) as they are trying to deceive their costumers. This purchase was made from Capitec app In some or other magic way costumers are suppose to guesse that half of their purchase can only be used between 00:00 and 05:00. This way of advertising is deceiving and fraud. It causes customers to waste their money on something they are unable to use and lose money they needed. They refuse recharges and refunds and refuse to listen to their costumer's issue. They refuse to help you on Capitec and MTN side. They just say that you were suppose to know this before purchasing, which is impossible to know before purchasing as it isn't stated anywhere on the app. I was deceived into purchasing this bundle, which I am unable to use half of it, costing me money which I needed.
0 replies
38 months ago
Deceiving and refuse to help costumers that were deceived
Never purchase any data from capitec for MTN numbers, which shows #GB + #GB Monthly (for example 2GB + 2GB Monthly) as they are trying to deceive their costumers. In some or other magic way costumers are suppose to guesse that half of their purchase can only be used between 00:00 and 05:00. This way of advertising is deceiving and causes customers to waste their money on something they are unable to use and lose money they needed. They refuse recharges and refunds and refuse to listen to their costumer's issue. They refuse to help you on Capitec and MTN side. They just say that you were suppose to know this before purchasing, which is impossible to know before purchasing as it isn't stated anywhere. I was deceived into purchasing this bundle, which I am unable to use half of it.
106 replies
38 months ago
Lack of communication skills
Their lack of communication has caused extra unnecessary stress. It caused me to miss out on certain things, costing me more money. I am very disappointed, because it is the one problem on top of the other and I can't seem to imagine that my next few years of education will be pleasurable if it goes on like this.
53 replies
41 months ago
Poor service and withdrawing money for no service
I had 4g unlimited for mobile, but canceled my sim card in November. They still withdrew R320 for December, but my sim card is deactivated and not working. When I call support, they take 10 minutes to answer the phone. Then they told me that they transferred my problem and that they will phone me back, but they don't call back.
264 replies
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1 Star
5 (100%)