STADIO – Musgrave Durban Campus
Verified Business
STADIO – Musgrave Durban Campus
Verified Business
38 Reviews (last 12 months)
Responds in 23 hours 8 min
AI Review Summary
Based on recent customer reviews, STADIO Musgrave Durban Campus faces significant criticism around poor communication, lengthy phone hold times, and administrative delays. Students consistently report difficulty reaching staff, unresolved help desk tickets, and delayed issuance of letters of completion affecting SACE registration and employment. Distance learners feel particularly neglected, citing high tuition costs and inadequate academic support. However, several students praised individual staff members such as Suvika Deodut, Nirvan Pillay, Chris Mazibuko, and Mr. Godson for providing exceptional, personalised guidance during applications and academic challenges.
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Education & Training
23h 8mReply Time
20 NPSLikely
Replied to 96% of negative reviews
Reply time on negative reviews: 1 hour 48 min
TrustIndex
0
Ranking
#13
in Education & Training
Avg Reply
23h 8m
NPS Score
20
Recommended: Likely
Replied to 96% of negative reviews
Reply time on negative reviews: 1 hour 48 min
Review Distribution
2.1|38 Reviews
Jun '25 - May '26
5(26.3%)
4(0%)
3(0%)
2(5.3%)
1(68.4%)
5(26.3%)
4(0%)
3(0%)
2(5.3%)
1(68.4%)
Frequently Asked Questions About STADIO – Musgrave Durban Campus
Based on recent customer reviews, STADIO Musgrave Durban Campus faces significant criticism around poor communication, lengthy phone hold times, and administrative delays. Students consistently report difficulty reaching staff, unresolved help desk tickets, and delayed issuance of letters of completion affecting SACE registration and employment. Distance learners feel particularly neglected, citing high tuition costs and inadequate academic support. However, several students praised individual staff members such as Suvika Deodut, Nirvan Pillay, Chris Mazibuko, and Mr. Godson for providing exceptional, personalised guidance during applications and academic challenges.
STADIO – Musgrave Durban Campus has a TrustIndex of 0 out of 10 on Hellopeter, based on 38 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 1 hour 48 min. Hellopeter has tracked STADIO – Musgrave Durban Campus across 38 total reviews. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHB
H B
1 reviews | Active since Jan 2020
17 Mar 2026, 09:48
Irresponsible and selfish
Most irresponsible organisation. There is regular, extremely loud music that disturbs the entire neighbourhood, along with multiple floodlights that create excessive light pollution and ongoing disruption. Despite numerous calls, there has been no accountability or basic courtesy in addressing these concerns. I have left several messages for Jackie (senior personnel), yet none have been returned, and today the switchboard went completely unanswered. This level of disregard for the surrounding community is unacceptable and reflects very poorly on the institution.
Helpful (0)
|Replies (0)HB
H B
1 reviews | Active since Jan 2020
17 Mar 2026, 09:48
Irresponsible and selfish
Most irresponsible organisation. There is regular, extremely loud music that disturbs the entire neighbourhood, along with multiple floodlights that create excessive light pollution and ongoing disruption. Despite numerous calls, there has been no accountability or basic courtesy in addressing these concerns. I have left several messages for Jackie (senior personnel), yet none have been returned, and today the switchboard went completely unanswered. This level of disregard for the surrounding community is unacceptable and reflects very poorly on the institution.
0
Replies (0)KS
Kiara S
1 reviews | Active since Jan 2020
13 Mar 2026, 07:20
Lecturer
My lecturer, Ms Rooney, is very kind and approachable, which makes her lectures enjoyable to attend. I always look forward to her classes because she explains the work clearly and makes it easy to understand. She is very good at her job and creates a comfortable learning environment where students can stay engaged and understand the content.
Helpful (0)
|Replies (0)KS
Kiara S
1 reviews | Active since Jan 2020
13 Mar 2026, 07:20
Lecturer
My lecturer, Ms Rooney, is very kind and approachable, which makes her lectures enjoyable to attend. I always look forward to her classes because she explains the work clearly and makes it easy to understand. She is very good at her job and creates a comfortable learning environment where students can stay engaged and understand the content.
0
Replies (0)LP
Leandra P
1 reviews | Active since Jan 2020
6 Mar 2026, 10:35
Demanding requirements to study at STADIO
I studied through STADIO as a distance learner for four years while completing my Bachelor of Education. After finishing my degree, I feel more relieved that it is over than proud of the experience, because the entire process has been financially and administratively exhausting. First, the cost of studying through STADIO is extremely high. Compared to public universities in South Africa, the cost of distance learning at STADIO is almost double, sometimes even more when you include books and additional fees. Many students choose distance learning because they cannot attend contact classes, yet the pricing structure feels like it punishes those exact students. On top of tuition fees, the cost of textbooks is another major frustration. Every year you are required to buy expensive textbooks that cost a small fortune. Yet when you try to resell those same books afterwards, you only get a tiny fraction of what you paid for them. Students already struggling to afford their studies end up losing even more money on materials that quickly become useless once the course is finished. I paid for my studies myself because I did not want to graduate with debt at the age of 29. To make that possible I had to work multiple jobs. I worked at a law firm from 07:30 until 13:00 and then worked as an au pair from 13:00 until 17:30. By the time I got home I was completely exhausted, yet I still had to cook, clean, and study. Balancing full-time work with expensive studies is extremely demanding, but for many students it is the only way to survive financially. Communication and administration at STADIO are also major issues. During my final year I failed one exam. Instead of forcing me to redo the entire subject, STADIO allowed me to rewrite the exam in February. This is something I do appreciate, because many universities would require you to repeat the entire module for another six months. However, getting basic information about the rewrite exam was incredibly difficult. It took nearly three weeks just to receive basic details — whether the exam would be written at home or at a venue, what the format would be, how long it would take, and when it would actually happen. Students were only told the details during the same week that the exam took place, which makes proper preparation almost impossible. Now that I have completed my studies, I am still stuck waiting for my letter of completion so that I can move forward with my career. Due to recent regulatory changes, you now cannot register for a teaching license unless you already have your letter of completion. Previously, student teachers could begin the process while still studying, but that is no longer allowed. This means graduates are stuck waiting for paperwork before they can even apply for jobs or register professionally. Even worse, many employers require the actual degree rather than just the completion letter, and the degree itself is only issued months later at graduation ceremonies. After studying for four years, it is incredibly frustrating to feel like your life is on hold because of administrative delays. At this point I honestly do not even care about attending graduation. I simply want my letter of completion and my degree so that I can move forward with my life and career. After four years of sacrifice, working multiple jobs, and paying extremely high tuition fees, the last thing graduates should be doing is waiting months for documents just to start working. STADIO may provide distance learning opportunities for students who cannot study elsewhere, but the financial pressure, the cost of textbooks, the communication issues, and the administrative delays make the experience far more difficult than it should be.
Helpful (0)
|Replies (0)LP
Leandra P
1 reviews | Active since Jan 2020
6 Mar 2026, 10:35
Demanding requirements to study at STADIO
I studied through STADIO as a distance learner for four years while completing my Bachelor of Education. After finishing my degree, I feel more relieved that it is over than proud of the experience, because the entire process has been financially and administratively exhausting. First, the cost of studying through STADIO is extremely high. Compared to public universities in South Africa, the cost of distance learning at STADIO is almost double, sometimes even more when you include books and additional fees. Many students choose distance learning because they cannot attend contact classes, yet the pricing structure feels like it punishes those exact students. On top of tuition fees, the cost of textbooks is another major frustration. Every year you are required to buy expensive textbooks that cost a small fortune. Yet when you try to resell those same books afterwards, you only get a tiny fraction of what you paid for them. Students already struggling to afford their studies end up losing even more money on materials that quickly become useless once the course is finished. I paid for my studies myself because I did not want to graduate with debt at the age of 29. To make that possible I had to work multiple jobs. I worked at a law firm from 07:30 until 13:00 and then worked as an au pair from 13:00 until 17:30. By the time I got home I was completely exhausted, yet I still had to cook, clean, and study. Balancing full-time work with expensive studies is extremely demanding, but for many students it is the only way to survive financially. Communication and administration at STADIO are also major issues. During my final year I failed one exam. Instead of forcing me to redo the entire subject, STADIO allowed me to rewrite the exam in February. This is something I do appreciate, because many universities would require you to repeat the entire module for another six months. However, getting basic information about the rewrite exam was incredibly difficult. It took nearly three weeks just to receive basic details — whether the exam would be written at home or at a venue, what the format would be, how long it would take, and when it would actually happen. Students were only told the details during the same week that the exam took place, which makes proper preparation almost impossible. Now that I have completed my studies, I am still stuck waiting for my letter of completion so that I can move forward with my career. Due to recent regulatory changes, you now cannot register for a teaching license unless you already have your letter of completion. Previously, student teachers could begin the process while still studying, but that is no longer allowed. This means graduates are stuck waiting for paperwork before they can even apply for jobs or register professionally. Even worse, many employers require the actual degree rather than just the completion letter, and the degree itself is only issued months later at graduation ceremonies. After studying for four years, it is incredibly frustrating to feel like your life is on hold because of administrative delays. At this point I honestly do not even care about attending graduation. I simply want my letter of completion and my degree so that I can move forward with my life and career. After four years of sacrifice, working multiple jobs, and paying extremely high tuition fees, the last thing graduates should be doing is waiting months for documents just to start working. STADIO may provide distance learning opportunities for students who cannot study elsewhere, but the financial pressure, the cost of textbooks, the communication issues, and the administrative delays make the experience far more difficult than it should be.
0
Replies (0)KF
Kim F
1 reviews | Active since Jan 2020
4 Mar 2026, 13:29
Terrible service delivery from the student support
Being a student at Stadio has not been so easy. I’m not sure what the issue seems to be but for a highly recognised institution something’s a miss. Service consultants are clueless as to processes and how to assist all they do is transfer calls from one end to another. Firstly imagine you are calling in and you on hold forever and when someone does answer they transfer you. I sat on the call for hours for the last few weeks and till date I’m not assisted. This is honestly unacceptable.
Helpful (0)
|Replies (0)KF
Kim F
1 reviews | Active since Jan 2020
4 Mar 2026, 13:29
Terrible service delivery from the student support
Being a student at Stadio has not been so easy. I’m not sure what the issue seems to be but for a highly recognised institution something’s a miss. Service consultants are clueless as to processes and how to assist all they do is transfer calls from one end to another. Firstly imagine you are calling in and you on hold forever and when someone does answer they transfer you. I sat on the call for hours for the last few weeks and till date I’m not assisted. This is honestly unacceptable.
0
Replies (0)AJ
Anico J
1 reviews | Active since Jan 2020
4 Mar 2026, 13:16
Virus through STADIO Canvas Page with no support
I'm a third year student studying Foundation Phase Teaching. I was busy studying through one of my modules MFP301 on the STADIO Canvas page. I clicked on the link given for me to read for my studies when my laptop got infected with a virus through this link given by STADIO through their Canvas page. I immediately started taking screenshots and pictures and reported the incident worried about damage being caused to my new laptop. I logged a ticket on student support, called them, but unfortunately it is very difficult to get someone to answer the phone, but I did get through eventually. An IT sent me an e-mail about an hour later asking for screenshots. I was hopeful to get help to fix my laptop, but it has been two hours since I heard anything back from the IT. I called student support again, struggled to get through. I eventually got through only to be told they are looking for an IT online. She put me on a different line only to have me cut off and now I'm struggling to get through to them again, while I ran out of airtime. I'm frustrated, angry, scared and disappointed receiving to support from STADIO who caused this issue in the first place. I can't afford to replace this laptop and believe that STADIO should be held accountable for the damages to my laptop. I want my laptop to be assessed by an uninvolved IT and believe that the bill has to be paid by STADIO as their website and links should be safe for me to use as I need to follow these links to read important information. My student number is 23204112
Helpful (0)
|Replies (0)AJ
Anico J
1 reviews | Active since Jan 2020
4 Mar 2026, 13:16
Virus through STADIO Canvas Page with no support
I'm a third year student studying Foundation Phase Teaching. I was busy studying through one of my modules MFP301 on the STADIO Canvas page. I clicked on the link given for me to read for my studies when my laptop got infected with a virus through this link given by STADIO through their Canvas page. I immediately started taking screenshots and pictures and reported the incident worried about damage being caused to my new laptop. I logged a ticket on student support, called them, but unfortunately it is very difficult to get someone to answer the phone, but I did get through eventually. An IT sent me an e-mail about an hour later asking for screenshots. I was hopeful to get help to fix my laptop, but it has been two hours since I heard anything back from the IT. I called student support again, struggled to get through. I eventually got through only to be told they are looking for an IT online. She put me on a different line only to have me cut off and now I'm struggling to get through to them again, while I ran out of airtime. I'm frustrated, angry, scared and disappointed receiving to support from STADIO who caused this issue in the first place. I can't afford to replace this laptop and believe that STADIO should be held accountable for the damages to my laptop. I want my laptop to be assessed by an uninvolved IT and believe that the bill has to be paid by STADIO as their website and links should be safe for me to use as I need to follow these links to read important information. My student number is 23204112
0
Replies (0)nM
nondumiso M
1 reviews | Active since Jan 2020
4 Mar 2026, 09:40
Lack of Support and Communication
My overall academic experience with STADIO has been positive; however, I recently encountered a serious issue regarding an assignment submission. On the day of submission, I was unable to upload my completed assignment due to a technical problem with Canvas, which locked me out of the system. The issue was not on my side, and I submitted proof to support this. I immediately requested assistance and an extension, but my request was dismissed. As a result, I now face a failed outcome for the module despite having completed the assignment on time. This is extremely distressing, as I take my studies very seriously and remain committed to my academic success. In addition, I have recently received emails stating that I have outstanding Semester 1 submissions, although I have already completed and submitted the required work. My attempts to seek clarification on this matter have gone unanswered. Even the Stadio Musgrave campus failed to assist me. While the academic structure is commendable, the lack of communication and timely support in resolving urgent academic matters is deeply concerning. As it stands, I have no clue where I stand with my academic results, because even their landlines are always busy and full. The one time I was lucky, I got an agent; he dropped the call without notification because it was 4 o'clock.
Helpful (0)
|Replies (0)nM
nondumiso M
1 reviews | Active since Jan 2020
4 Mar 2026, 09:40
Lack of Support and Communication
My overall academic experience with STADIO has been positive; however, I recently encountered a serious issue regarding an assignment submission. On the day of submission, I was unable to upload my completed assignment due to a technical problem with Canvas, which locked me out of the system. The issue was not on my side, and I submitted proof to support this. I immediately requested assistance and an extension, but my request was dismissed. As a result, I now face a failed outcome for the module despite having completed the assignment on time. This is extremely distressing, as I take my studies very seriously and remain committed to my academic success. In addition, I have recently received emails stating that I have outstanding Semester 1 submissions, although I have already completed and submitted the required work. My attempts to seek clarification on this matter have gone unanswered. Even the Stadio Musgrave campus failed to assist me. While the academic structure is commendable, the lack of communication and timely support in resolving urgent academic matters is deeply concerning. As it stands, I have no clue where I stand with my academic results, because even their landlines are always busy and full. The one time I was lucky, I got an agent; he dropped the call without notification because it was 4 o'clock.
0
Replies (0)HF
Halle F
1 reviews | Active since Jan 2020
4 Mar 2026, 06:57
Stadio Registration department
I have been struggling to deregister for the last few weeks with absolutely no assistance . Now ive been told to pay an absurd amount of money to deregister after which stadio delayed communication regarding the cancellation. Ive had to log tickets to the IT department for assistance as the cancellation department failed dismally to help.
Helpful (0)
|Replies (0)HF
Halle F
1 reviews | Active since Jan 2020
4 Mar 2026, 06:57
Stadio Registration department
I have been struggling to deregister for the last few weeks with absolutely no assistance . Now ive been told to pay an absurd amount of money to deregister after which stadio delayed communication regarding the cancellation. Ive had to log tickets to the IT department for assistance as the cancellation department failed dismally to help.
0
Replies (0)KF
Kim F
1 reviews | Active since Jan 2020
10 Feb 2026, 08:39
Stadio Pathetic service
Terrible service. I have been trying to contact the university to weeks on end and no response. You stay on the line on hold forever and consultants just transfer your call without trying to assist. They are also very rude. For such a big name and reputable company the service is pathetic. You can be on hold for over an hour and no one assists. I’ve been sending emails and still no one responds. You really need to do something. This is unacceptable.
Helpful (0)
|Replies (0)KF
Kim F
1 reviews | Active since Jan 2020
10 Feb 2026, 08:39
Stadio Pathetic service
Terrible service. I have been trying to contact the university to weeks on end and no response. You stay on the line on hold forever and consultants just transfer your call without trying to assist. They are also very rude. For such a big name and reputable company the service is pathetic. You can be on hold for over an hour and no one assists. I’ve been sending emails and still no one responds. You really need to do something. This is unacceptable.
0
Replies (0)