TN
Thokozile N
Active since Dec 2022
5
Reviews
0
Industries
Reviews
5 reviews10 months ago
Scratched and Dented vehicle from Hyundai Autocity
I’m so disappointed writing this, I actually can’t believe this. I bought a vehicle from Hyundai Autocity, I was assured by the salesman Thabang. Everything was good until he delivered my car. It had a scratch and a dent which I identified and showed him. He brought the car unpolished, the tyres were so dry looked as if they’d seen better days. The car was apparently a fleet car and had a fleet tag which I asked them to remove. He said he’d take care of my needs since I write them on one of the papers I signed. It’s been 8weeks and he’s a no show on all our arrangements for him to collect the car and fix all these things. He tells me that he’s busy and that the dealership is swapped with work (meaning for 8 full weeks he’s been unable to prioritise me and my challenges). I’m so disappointed with the treatment I’m getting. I want to take this matter forward to the Ombudsman because this is completely unacceptable. The process of purchasing is very fast but after they’ve gotten their business, everything take time and there are always more important things than you and your challenges. Extremely disheartening and frustrating.
0 replies
28 months ago
Poor service from GW Technical
This company has been a huge disappointment for me. They are the service provider for my insurer Miway (also entirely useless). I claimed for a fridge repair. They brought the fridge back with exactly the same problem, mind you we are in the middle of summer with these hot temperatures I didn’t have cold water or anything for almost 2 weeks. They took it back and brought it again with a huge dent on the door of my fridge. I called the agent Jeneatte who could not be bothered to resolve anything. I spoke to her twice to get feedback what they’ll do about the huge dent on my fridge. She always say she will ask for feedback from claims. She takes zero initiative to manage incidents. Poor communication Poor customer service Poor workmanship Extremely disheartening. As it is my fridge is hot food in the freezer is defrosted. Zero recommendations for this company.
0 replies
33 months ago
I love that they offer to incur the cost of the phone calls, and they phone immediately after
I love that they offer to incur the cost of the phone calls, and they phone immediately after. The consultant who helped me Bonolo, is great. Very friendly and efficient. I got a good premium for what I wanted to cover so I’m happy. I have everything covered with Miway from my car to my home to my phone to jewellery…I cannot say enough good things about them. Very happy client.
60 replies
41 months ago
Rude, and dishonest staff at Airlink with zero compassion for regular clients.
I travel regularly and quite often I use Airlink. I traveled on a Sunday from O R Tambo to Pietermaritzberg Airport on 20 November 2022 on flight 4z743, and unfortunately I forgot my phone in the magazine compartment in front of my seat which was seat F9 (a window). I noticed this when I got to my hotel and told myself I’d call in the next day to report it and see if perhaps my phone was handed over. I called the Pietermaritzberg airport offices first, they informed me that they can’t do anything as the aircraft left again back to O R Tambo. I called O R Tambo and was told there’s nothing they can do about. When I say there wasn’t even a single drop of compassion with all those people I spoke to you better believe me. They were not interested in trying to help at all. I kept asking them if they could send someone to go over to the aircraft and check the compartment as it was way in there and someone who wasn’t looking for it wouldn’t be able to see it there. Every proposal was brutally dismissed and there was no denying that they simply didn’t care. I called again in the afternoon (the O R Tambo office)to see if I’d find a more willing staff member, I thought I had she said she can try and trace the aircraft so that someone can double check all the stops it made and if it was handed over at any of those locations. She asked me to call back, I did and found a rude person who said it’s not possible to trace the aircraft, when I asked for the lady I’d spoken to earlier he said that person had knocked off and her next shift is the following day at 13h00. I could see there was nothing I could do here. I was helpless and defeated. When I arrived back in JHB on 26 November 2022 I went personally to the Airlink desk and found the most unpleasant human being ever. I asked her where are the lost and found offices her response was mind you she was so rude she didn’t even greet me appropriately. After I initiated the greeting she had a very cold and uninterested demeanour. Her response to my question was “you go to the candy store and turn right, you’ll see lifts and press one.” Now I’m asking where is the candy store she says “Ma’am you have to turn around and you’ll see the candy store” I was so shocked at her behaviour, I asked for her name as she wasn’t even wearing a name tag her name is reportedly Paulina. She’s an extremely rude and unpleasant person. I learned from the office that the aircraft is searched first by the flight attendants before it’s deep clean by the ground staff. I know for a fact that my phone was mistakenly left behind in seat F9(which was a window seat so no one could have taken it after I had left) The only explanations here are that either the flight attendants don’t search the aircraft properly or they do and they don’t declare passengers belongings or the ground staff who do the deep scrubbing also don’t do their jobs properly or they do but when it comes to declaring things, they forget that part of their training. Here I am with no phone a phone with very important unrecoverable information. And it’s no one’s concern at Airlink. Absolutely terrible service and zero compassion.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)