IN
Isme N
Active since Jan 2023
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Edgars customer service suck. Why Temu is taking over.
I was in Edgars to try exchange a jersey for shoes but nobody on the floor helped me when I asked. I then decided to exchange the item that still had a tag on. I wasn't allowed without the original receipt even though the cashier could trace the transaction on the system with my cellphone number and print a copy of the receipt. He then gave me a voucher with a code on it. I asked for a receipt and he said he could only give me a copy. So they won't except a copy from me in order to do an exchange but expect me to use a copy when I buy again with their unprofessional cardboard voucher and printed copy of the voucher's receipt? This morning I tried to buy a pair of sneakers online using the voucher code (because the voucher expires 31 May). I was unable to because their system wouldn't accept the voucher number. This is REDICULOUS!!!! I need a refund ASAP!!!!!! Else it is called THEFT.
0 replies
23 months ago
Unfair charges and poor customer service/support from Uber
I pre-booked an Uber a week in advance to collect me late on Sunday evening after my international flight. Due to a long queue at passport control, I received a message from the Uber app instructing me to respond when I was ready to be picked up at the designated point. As I was running towards the parking garage (the pick-up point), I received a notification from the app that I was being charged for cancelling the ride. This is completely unfair as I did not cancel the ride and was inconvenienced late at night. I eventually found another Uber driver who informed me that sometimes drivers do not want to wait in the parking garage too long to avoid being charged at the pay station. I sent a complaint to Uber on Monday and received this response: "Thanks for letting us know about the issue with your Uber Reserve cancellation, Isme. Sorry to hear about the issue since it looks like this Reserve was cancelled by the driver after he arrived on time at the pickup location, we’re unable to adjust your payment for the request at this time. You can learn more about these and other Uber Reserve features here. Thanks for your understanding." When I rep****, I specifically mentioned that I followed the instructions from the app and demanded a refund of the cancellation fee as I did exactly what was expected of me as an app user. However, I received the exact same chatbot message again. There is no personal interaction or customer care from Uber whatsoever anymore. Consumers do not stand a chance and are being unfairly charged. This is totally against the Consumer Protection Act. I demand a refund of the unfair cancellation fee and an explanation for the poor handling of my complaint. If this issue is not resolved promptly, I will have no choice but to escalate the matter to the relevant consumer protection authorities.
0 replies
28 months ago
NO DATA AND OUT OF POCKET
OUT OF POCKET AND NO WIFI Wifi cell nr 0694896914 Telkom suspended my data service for January 2024 even though a debit order went off my account and made 3 payments via my banking app: 09 January 2024 = R389 - paid via Capitec cellphone banking 09 January 2024 = R389 - paid via Capitec cellphone banking 13 January 2024 = R189 - paid via Capitec cellphone banking My bank confirmed that Telkom received the money but Telkom is not reimbursing me or giving me answers. A case was opened by the Service Consultant to review the charges but was shortly closed - I received an sms confirming it. Case Ref 76565090. I have sent numerous emails to the agents who initially called me but have not received ANY ANSWER for weeks: balenic@telkom.co.za Siphesihle Mdenene (S) - Mdenens@telkom.co.za I WANT MY MONEY BACK!!! I WANT MY CONTRACT CANCELLED!!!!
1 reply
36 months ago
Discovery Vitality ****
I recently re-registered for a Discovery Medical Aid membership. At the time of the application I told the administrator who signed me up that I would not be interested in Vitality membership. There was no option to decline Vitality membership during the sign-up stage which they claim is set out by the Consumer Protection Act. My opinion is that the whole process was misleading and in violation of the Consumer Protection Act. You are told that you'll benefit by getting Vitality "for free for 3 months" but it is also your responsibility "give notification of cancellation yourself". If you don't, they bill you and there is no way of getting your money back: "You may no longer use the Vitality HealthyFood, HealthyGear, HealthyCare, Team Vitality and Vitality Active Rewards benefits, your accumulated cash back and any accumulated rewards will be forfeited. " So, yes, as many others, I didn't give notice/forgot, and yes, money was deducted and cannot be refunded. Vitality must be making THOUSANDS of Rands with this ****! My point is, if I say NO to discovery during initial conversations, why don't they apply the instruction/choice right then and there? Yes, a representative of Discovery called me to hear my complaint and she seemed to understand what my gripes were and said that there were other people with the same complaint, but not sure what will be done about it. All you have to do is look at all the reviews on Hellopeter as proof. The first 3 months "free membership" makes no sense at all. What realy benefit is there? New Discovery members are not eligible for any benefits in the first 3 months of membership. What is actually to gain during those 3 months with Vitality? How many new members (%) gain anything from joining? After the discussion I received a letter on 23/05/2023 from Discovery confirming my cancellation: "Your Discovery Vitality membership will end as of 2023/05/31." On 24/05/2023 I receive a Vitality statement informing me that my next installment is due by 01/06/2023. Now what!
0 replies
40 months ago
Mr Price Home Call Centre not offering ANY solution to a delivery issue
Mr Price Home is not being helpful at all! We bought a couch on 20 January 2023 from the V&A branch and it hasn't been delivered yet! When I tried calling to find out when they will deliver they asked for my order number - which my father accidently misplaced during his move. I then went into the Tokai branch to ask for assistance - thinking they would have a central system to trace an order and seeing that nobody from Customer Service could help via telephone. Dylan, the Store assistant tried his best, but the lady at the Customer Service desk via telephone didn't offer ANY solution just said nothing can be done without an order number. She also requested the exact amount for them to check but we couldn't remember it exactly. She said I should ask the Sales Assistant for the info. I am shocked that 1) NOBODY can offer any alternative solution and 2) we are STILL waiting for the couch that was supposed to have been delivered within a week of the purchase!!!!!!!!!!!!!!!!!
3 replies
41 months ago
Key Health is the worst medical aid ever.
The telephone number on the website is out of order. The live chat via website is not working. Nobody returns emails. I want to terminate my membership WITH IMMEDIATE EFFECT!!!!
5 replies
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6 (100%)