A
Anisa
Active since Jan 2023
4
Reviews
0
Industries
Reviews
4 reviews17 months ago
New tenants Watch Out for Dipula Property Management
I manage Glamour By Zahra at the Blackheath Pavilion, where we have been tenants of Dipula since 2016. During the Covid pandemic, our store was closed for eight months, yet we were still obligated to pay full rental fees, levies, and utilities. This agency has shown zero compassion during this difficult time. Eventually, we managed to negotiate a payment arrangement to incorporate our unpaid bills into our current ones. Since 2022, we have been diligently making extra payments to offset our debt, bringing it down from approximately 60k to around 6k this year. I’m deeply frustrated because Dipula exhibits no mercy, regard, or respect for their tenants. Louise and her team hide behind their investors and offer no support. Our business faced a significant blow, compounded by the poor condition of the shopping center, which deters customers. The facilities are unkempt, with filthy toilets lacking hand soap and paper towels, all while we continue to pay levies. Additionally, in summer, we have to contend with large rodents, and since Covid, tenant stability has plummeted, partly due to Dipula's management and lack of transparency. On November 19, 2024, Dipula disconnected the electricity in our shop, effectively preventing us from trading. This raises the question: how can they justify holding us liable for rent on a space we cannot use? I reached out to their office over 20 times, but the general manager, Paula, did not have the courtesy to return my calls or respond to my emails. This type of bullying is simply unacceptable. Dipula stated that our electricity was cut off due to unpaid bills, but the 6k owed is from Covid-related arrears. It feels like they prey on tenants like us, casting us as victims in this situation. I strongly advise anyone considering an agreement with Dipula, especially at Blackheath Pavilion, to ask why previous tenants have left and why current businesses struggle to generate sufficient revenue. They consistently belittle tenants and diminish our contributions to their property.
0 replies
25 months ago
BOLT SUPPORT TEAM ARE PATHETIC
Yesterday, one of our elderly clients arrived at our store after using the BOLT cab service. Unfortunately, she left her phone in the cab and we tried everything we could to assist her. However, BOLT's customer service was appalling. I even drove to their office in Randburg to speak to them face-to-face, but I was directed to email them at support@bolt.eu. Their support team was uneducated, unhelpful, and lacked empathy. The lady could not recall her details, but I was able to give them her phone number and location. However, the automated email response from HILDA at BOLT said that the customer must WhatsApp from their phone or email from their email address. This was unacceptable to me as the company seemed to lack basic customer service skills and failed to take responsibility for the problem they caused. It is disappointing to see that they employ drivers who prey on innocent people. I will never support such a taxi service again and I urge others to do the same until they improve their customer service and take responsibility for their actions. who prey on innocent people. I will never support such a taxi service again and I urge others to do the same until they improve their customer service and take responsibility for their actions.
0 replies
34 months ago
Afrihost as a ISP SUCKS
from 15 June till now my wifi has not been working. Afrihost gives you the most difficult experience when trying to reach out to them. Their Service Provider Vumatel is brewing in the same pot. They have poor communication skill and lack initiative. I am hoping to switch ISP soon and afrihost does not value my 3Kpm for 7 years. They are the biggest finger pointers and employ people that only apologize for name sake.
0 replies
39 months ago
Excellent Company
Shout out to James and Iconnect. Excellent customer service I highly recommend them. James ability to listen and deliver is immaculate. I love his patience and the fact that he understands you. Thank you IConnect.
132 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)