JV
Jacques W
Active since Jul 2011
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
Unhelpful AI Support for Unresolved Airtime Issue
On January 1, I purchased R600 airtime via the ABSA banking app for my Vodacom number. While the money was deducted from my account, the airtime was never credited to the number. I contacted my bank, but they were unable to resolve the issue and confirmed that the transaction was processed on their side. This means the R600 is effectively lost. What made this situation even more frustrating was the lack of proper support from Vodacom. They have removed email support, which is especially inconvenient during busy schedules or holiday periods. Waiting in line to speak to a human representative is not always feasible, and having an email option would allow customers to log issues and receive responses at a time that suits them. Instead, I was forced to rely on Vodacom’s AI assistant, which only offered generic responses. This system wasted my time and left the issue unresolved. Vodacom’s decision to remove email support while relying heavily on an unhelpful AI system is a major shortcoming. Issues like this require human intervention, and customers should have multiple avenues to access real support when automated systems fail. The matter remains unresolved, and I am highly dissatisfied with Vodacom’s customer service. I urge Vodacom to reconsider their support strategy to better accommodate their customers and ensure issues like this are handled effectively.
277 replies
16 months ago
Frustrating Experience with Buffalo Express
I’ve had an incredibly frustrating experience with Buffalo Express regarding my shipment. The shipment is marked as delivered, but I never received it. I’ve tried multiple times to contact their customer support via email and WhatsApp, but it’s been impossible to get any real assistance. The WhatsApp bot is especially annoying—constantly responding with irrelevant messages and making it hard to connect with a human representative. This lack of support is unacceptable. I expected better service and accountability from a company handling important deliveries. I hope they improve their customer service processes because right now, it’s a nightmare.
0 replies
34 months ago
Beware manicaa.com **** website
manicaa.com is a **** website. Placed an order on 11 April 2023 and have not heard from them since. Sent multiple emails with no reply.
0 replies
55 months ago
Absa the Big Brother spy
Today I tried linking a new phone to the Absa app, but it requires a facial scan that will be compared to the Home Affairs database in order to log in. It is impossible to continue without agreeing to this Orwellian form of mass surveillance under the guise of so-called security. I do not trust Absa with this, so go to hell.
53 replies
70 months ago
Fraudulent contract
I received an SMS message that my contract is almost approved, but I didn't apply for a contract as I'm a happy Vodacom customer. I've tried contacting the Cell C call centre on 084 135, but unable to get any person and stuck in a never-ending loop with the options just starting at the beginning every time. I've read in the news that Cell C has allowed a number of fraudulent contracts to be opened and that the poor victims struggle to close those fraudulent contracts due to Cell C's incompetence. I need someone at Cell C to verify that there is no contract application associated with my phone number and if there are they have to refuse the application immediately.
159 replies
85 months ago
Fantastic service from FedEx Express SA!
I would just like to thank Craig Farah and the rest of the staff at FedEx Express South Africa for their excellent service. My shipment was time sensitive and the very helpful and caring staff at FedEx did an amazing job to deliver my shipment ahead of schedule. Thank you to everyone that assisted me with my shipment, I really appreciate it.
56 replies
87 months ago
All hope is lost for FedEx.
I have a parcel that's been stuck at customs for almost 4 weeks now and I've followed the instructions and emailed the required documentation to the za_stops email address, but there's been no further development from FedEx's side. The tracking website shows no progress whatsoever, nobody phones or sends me the invoice so that I can pay for the import duties. Judging from other reviews I'm not alone and it looks like FedEx has some sort of crisis on their hands. Looks like FedEx is self-destructing just like Eskom and others in Africa, how disappointing.
210 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)