GV
Gavin W
Active since Apr 2010
20
Reviews
0
Industries
Reviews
20 reviews14 months ago
Not what I ordered, waiting for a month
The folks here must have been tired cause they couldn't get a basic order right. Delivered incorrect item Disagree with me and ask for proof Request return of item that I ordered (which I never received) Told they will decide what to do when they evaluate the returned item (which was unopened) - so wait 3 to 5 days I asked to actually get what I ordered I've been waiting a month and still dont have what I ordered Absolute silence from TakeAlot
0 replies
15 months ago
NON DELIVERY AND INSULT TO INJURY
Delivered incorrect item. Long story to return. Return completed week ago and now silence. Where is what I actually ordered, I wonder? They just don't care.
0 replies
15 months ago
Don't trust Google Shopping in South Africa
Google search will recommend products from ****mer sites. I've lost money buying from Google recommended sites. Info is available on hello Peter and others with poor rating but Google shows high rating
0 replies
15 months ago
Don't trust Google Shopping
Google search will recommend products from ****mer sites. I've lost money buying from Google recommended sites. Info is available on hello Peter and others with poor rating but Google shows high rating
0 replies
19 months ago
Zero customer service from eskom
Most channels just don't work. App can't login. csonline is offline. Call centre sends you through ivr hell to get to a person. They pretend they can't hear you and give you standard answers of "pick a number" you're just a number. "We urgent to submit meet readings on the email" but it fails via all channels.
0 replies
20 months ago
HARD CAP on RAIN network with zero support or communication
Every so often I find my SIM is denied access to the RAIN network. This happens on months when I have been very reliant on it. Look like 4G unlimited is not unlimited. In winbox I can literally see the available band I normally connect to but status shows denied. Trying to get any support at all (telephonic, app, web, email) fails on deaf ears and zero communication is how I've been treated
106 replies
26 months ago
Debit for cancelled number after a month
Still being debited for cancelled number from a month ago
174 replies
26 months ago
Cancel get cancellation to take call
Party in the background so the agent claims my signal (5g full signal) is the problem and cuts call repeatedly... trying to cancel is impossible... time to go to the ICASA
174 replies
27 months ago
Avoids engaging with customers
Great product when it works. Logging a support call howver says "We have received your ticket. An agent will get back to you as soon as possible" BUT They never do. Things eventually work again and no feedback is provided. Even when you ask a specific question needed to access the service.
58 replies
53 months ago
BUYER BEWARE: Vodacom Online Customer Experience
I was duly impressed with the fact that I got a call from an agent after repeatedly experiencing a "Technical Error" on the online shop. This was the 28th Nov 2021. The agent proceeded to assist me in a very positive engagement and assured me that the "stock" would be arriving soon and I would have it the following week Tuesday (7 Dec) and that he would keep my updated if anything changes.... that came and went without any comms whatsoever. Then the nightmare began of calling to follow up... First my order was supposedly processed on the incorrect contract type ("Open line") and needed to be "Re-done"; After protesting that this might mean a longer wait (further back in the "back order") I was assured that was not the case, and so the new order was created and the "old" one cancelled (9 Dec). Again, i was again assured by another agent this time that "stock" was definately arriving on 10 Dec (Another Friday) and I would most likely have it the following week Tuesday (14 Dec)... See a pattern forming; Guess what no "stock" (15 Dec)... BUT its definately coming on Friday 24th December 2021... WOW! Does Vodacom Online even sell phones? Cause they cannot seem to get one order processed online or otherwise. Next I try escalating to a manager.... since the agent assurances amounted to nothing ... and guess what they could do; Involve me in their internal processes, Take zero accountability for lies or errors from agents, offer no solution to the ordeal - And that's it.... Suck it up and wait your turn cause we don't care about anything you've experienced - after all "You only placed the order on the 9th December". BUYER BEWARE: NO updates will be provided. You will be lied to without consequence. There will be people loudly having a party in the background (with managers approval)... this all gives me FOMO; What a nice job to have.
318 replies
Review Distribution
5 Star
1 (5%)
4 Star
2 (10%)
3 Star
1 (5%)
2 Star
7 (35%)
1 Star
9 (45%)