QN
Qophelo N
Active since Feb 2023
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Eagle Liner Endangered a Passenger’s Life – Gross Negligence & Total Disregard for Human Safety
I am sharing this experience to warn the public about Eagle Liner’s disturbing lack of responsibility, organisation, and concern for passenger safety. I booked a bus for my cousin scheduled to depart at 10:00 AM on 20 December 2025. What followed was not a delay — it was gross negligence. Instead of being transported by the actual bus, my cousin was placed into private transport from Park Station and then abandoned in Heidelberg for hours. He was left standing in extreme heat, with no transport, no assistance, and no communication from Eagle Liner. By 15:15, I received a call from another passenger — not Eagle Liner staff — informing me that my cousin had collapsed. I have photographic evidence of him lying unconscious on the ground and bleeding, caused by prolonged exposure to the sun and complete neglect. At that time, he should have already been nearing home, not collapsed due to abandonment. What is even more alarming is Eagle Liner’s reaction — or lack thereof. The company’s initial response was to place him on the next bus immediately without any medical checks, as if his collapse was irrelevant. It was only after a fellow passenger insisted that he was taken for medical assessment via Uber — something Eagle Liner should have arranged immediately. After this ordeal, he was once again left at the same pickup point and only boarded a bus at 9:00 PM — 11 hours after the original 10:00 AM departure time. This experience exposed Eagle Liner as a company that: • Shows no duty of care toward passengers • Treats human health as an inconvenience • Is disorganised, ***********, and reckless • Cannot be trusted with people’s time, safety, or dignity This was not just poor service — it was dangerous. A passenger collapsed and required medical attention due to Eagle Liner’s actions and inaction. I will be pursuing this matter further, but for now, I urge the public to think twice before trusting Eagle Liner with your life or that of your loved ones. This company should be held accountable. — Qophelo Ndwandwe
0 replies
6 months ago
Vodacom is a nightmare
My experience with Vodacom Sandton Mandela square has gone from bad to worse. Today was my fifth visit trying to get my eSIM registered for my new iPhone 17 Air and once again, I received no assistance at all. I spent over two hours being sent from one counter to another, with nobody taking proper ownership of the issue. Eventually, the “solution” offered was to get a contract SIM, which I reluctantly agreed to, just to finally have a working phone. But even after that, I was told I would be getting a physical SIM instead and that I must wait another 24 hours and come back again tomorrow. That means more time, more petrol, and now paying for a third SIM that I’m not even sure will work. This is absolute nonsense and a complete waste of time and money. The service and systems at this store are beyond unacceptable. I even saw a mother and child next to me today struggling with the exact same issue it’s clearly a widespread problem. While Philisiwe continues to do her best and deserves recognition for her effort, the rest of the experience has been a disaster. I strongly warn anyone planning to upgrade their phone through Vodacom don’t do it. It’s a complete nightmare.
106 replies
6 months ago
Vodacom nightmare service - Nelson Mandela Square
Vodacom Nelson Mandela Square : What an absolute nightmare I’ve had trying to get my eSIM registered after upgrading to the iPhone 17 Air. It’s been two weeks since I got the phone, and I still can’t use it. I’ve been to this store four times, wasting time and petrol, yet I’m still left with no solution. There’s one gentleman in particular who was completely unbothered and even told me he doesn’t want to waste his time if it’s not a new sale unbelievable! The only person who has genuinely tried to help is Philisiwe. She’s been patient, kind, and has gone above and beyond to assist me and I truly appreciate her efforts. But unfortunately, one helpful person can’t make up for a system that clearly isn’t working. Whether it’s a lack of proper training, outdated systems, or just poor service culture, something is seriously wrong here. Even when I called customer care, one lady flat-out told me she couldn’t help me and when I asked why, she just went quiet. Vodacom, this is unacceptable. For such a major network, your service especially for something as simple as eSIM activation is *******
106 replies
14 months ago
An Unforgettable Stay at Cradle Boutique Hotel
My partner and I recently had the pleasure of staying at the Cradle Boutique Hotel, and I can confidently say it was one of the most exceptional experiences we’ve ever had. From the moment we arrived, the level of service was impeccable. As soon as we parked, a friendly staff member warmly greeted us and escorted us to the reception area. This small yet meaningful gesture set the tone for what would be a truly memorable stay. The check-in process was seamless, with the reception team making us feel immediately welcomed and at ease. Throughout our stay, it became evident that every staff member was perfectly trained in the art of hospitality. The restaurant staff went above and beyond, ensuring every meal was an indulgent experience. Their attention to detail, coupled with the most courteous service, made dining an absolute pleasure. It was clear that the team at Cradle Boutique Hotel takes great pride in creating a special and personalized experience for their guests. Their professionalism, warmth, and commitment to excellence are unmatched. If you haven’t yet visited the Cradle Boutique Hotel, you are genuinely missing out on a hidden gem that offers not just luxury but also an extraordinary connection to nature and unparalleled service. This is more than just a hotel—it’s an experience that my partner and I will cherish forever.
0 replies
14 months ago
Disgusting service and attitude from laparada manager
I recently visited La Parada Kyalami for the first time, having had great experiences at other La Parada locations. Unfortunately, this visit was extremely disappointing. The only highlight of the night was the music. A young DJ named Lungi, whose name I asked because of how talented he was, played an exceptional set. His music selection and energy created an amazing vibe, and I truly appreciated his performance. However, the restaurant service was terrible. We waited over an hour for a pizza, and in the meantime, we had to go to the bar ourselves just to get our drinks. When I confronted our waiter about the delay, instead of resolving the issue, he simply gave me excuses and complained about having too much work. The management was nowhere to be seen, making it clear that there was no leadership ensuring the staff did their jobs properly. Compared to other La Parada branches, this one was a huge letdown. The service was simply unacceptable, and unless something changes, I wouldn’t recommend this location. If not for DJ Lungi’s fantastic music, the experience would have been a complete disaster.
0 replies
39 months ago
AFRICREST Properties is nonsense
This company should not be in business they don’t know how to deal with people at all as soon as you sign the lease they will treat you like trash - a prisoner lives better , ask anyone who has stayed with them . I stayed at the Apollo in Sunninghill. Ubers are not allowed to drop you inside so if you have groceries you have to walk all the way from the gate or reception . If you have a problem and delay with just even 2 days they will switch off your lights and lock you out and Kea an excuse that there was an electrical fault on your unit or they will call lock smith - how convenient this only happens when you’re a bit late on rental - the receptionist are super rude once you stay there I can go on an on but don’t stay at any AFRICREST property this is a friendly warning from experience
112 replies
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5 Star
1 (16.666666666666668%)
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1 Star
5 (83.33333333333333%)