RE
Roxanne E
Active since Feb 2023
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Unacceptable Service from Cielo Kwena Square
Frustrated doesn’t even begin to explain how I feel. The customer service we’ve received from Cielo Kwena Square has been nothing short of shocking. On the 10th of September, we visited the store to purchase a bed for our daughter an exciting milestone as she transitions to her teen bed. We placed the order, paid immediately, and were charged extra for delivery due to purchasing both a base and a headboard. While the delivery fee seemed excessive, we accepted it. We were then informed of a 4-week waiting period. We explained to the sales consultant, Harvey, that we had already sold our daughter’s old bed due to space constraints and asked him to please speak to manufacturing and mark the order as urgent. Our daughter has been sleeping on the floor since then. We followed up twice and were assured that Harvey had escalated the request. However, when the 4-week delivery window passed, we had to reach out again no one contacted us. Every time we called, Harvey was either on lunch or unavailable. We were repeatedly told he would call us back, but that never happened. Eventually, we received a vague response stating that the colour was out of stock and we would be notified when it arrived. How is this possible after we paid 4 weeks prior and never once was this communicated to us until the expected delivery date. The expected stock arrival date changed twice. Last Friday, we were told the warehouse would receive stock and we would be prioritized due to our 7-week wait. We were promised an update that day. Today is Monday, and once again, no one has contacted us. We had to follow up ourselves. We feel ignored, misled, and completely let down. After two months, we still have no confirmed delivery date. Our daughter continues to sleep on the floor. We were never informed of any stock issues at the time of purchase or during our early follow-ups. We even painted her room to match the bed and received the headboard but still no bed. Cielo’s products are beautiful, which is why we continue to supported the brand. But the service at the Kwena Square branch is unacceptable and will drive loyal customers like us away. We are extremely disappointed and tired of chasing people for answers. If we do not receive a clear, confirmed delivery date this week, we will escalate this publicly. We expect to be prioritized and treated with the respect paying customers deserve and dont want to be played like a yoyo anymore.
53 replies
6 months ago
Compassion That Restored My Faith in Humanity
About a month ago, I drove past a dog in Zandspruit whose back legs were either broken or paralyzed. I knew if I didn’t stop, she would die a slow, painful death. So I picked her up. She was in agony, but her eyes were full of love, all she wanted was kindness in return. I believe she had been abused and left to die. I didn’t know what to do, so I called Strubens Vally Vet. The woman who answered was incredibly kind and caring. She told me to bring the dog in and they would try to help, no hesitation, no talk of money, just genuine concern. I was shocked. In a world where most Drs are driven by profit, this vet truly cared. The team at Strubens Valley Animal Hospital welcomed her, put her on a drip, and did everything they could. Sadly, she didn’t make it. But I’m grateful she passed away in a place of safety, not alone in the sun, starving or suffering further. I have deep respect for the staff and vets at Strubens Valley Animal Hospital. They showed compassion, integrity, and heart. They reminded me that there are still people doing this work for the right reasons. God bless them for their kindness and dedication.
0 replies
6 months ago
A Surgery That Left Me Looking Like I was attacked by a shark
Two years ago, I went to Dr Mitchell to have a lipoma removed from my left leg. I was so excited to remove it but what was supposed to be a simple procedure turned into a nightmare I live with every day. My leg wasn’t just scarred, there are literal chunks missing. It looks like a shark took a bite out of me. I can’t wear tights or shorts or a swimming costume or skirt or even a suite, and I feel so ashamed of how I look that I don’t even want my husband to see my legs. My self-esteem has been shattered, I would post pictures but I'm too ashamed, I look gross. This isn’t just cosmetic. I live with daily pain, especially in winter. I can’t sleep on my left side anymore and when I told Dr Mitchell, I was simply told to see a plastic surgeon and that medical aid wouldn’t cover it because it’s “cosmetic.” But I didn’t cause this damage. I trusted a professional, and now I’m left with a lifetime of regret and no support to fix it. To make matters worse, I discovered that my original Google review which shows up under my Google account somehow disappears when viewed from other peoples devices. It’s terrifying to think that negative reviews can be hidden, making it hard for others to know the truth. A 5-star rating might not reflect the real experiences of patients like me. I would give anything to go back and undo this surgery. My leg didn’t look nearly as bad before, and now I’m stuck with pain, shame, and a body I no longer recognize. Please be careful when choosing your surgeon. One mistake can change your life forever.
0 replies
20 months ago
Amazing Service Received
A BIG THANK YOU to De Wet Olivier as well as Saahir Mahomed for their great service. I had my and my husbands, Wills, letters of wishes and policies sorted in no time. They were both so helpful and caring, they made what normally is a very sad experience so pleasant. We would definitely recommend Capital Legacy (Sanlam Legacy) and De Wet and Saahir to anyone.
53 replies
39 months ago
Take Alot cancelled a order i have been waiting for, for so long
I ordered something for my dads 70th birthday it was meant to be here on the 9th then it was moved to the 13th then now i see its cancelled. How can they just cancel my order? Its not for delivery it was for collection, I have tried to contact the but there is no way of getting hold of an actual person, which means there is no customer service. They used to be so good and reliable, now they expecting me to buy the same item i already bought for twice the price. This isnt good service at all, give us someone we can take to your website is of no use,
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)