LM
Liviwe M
Active since Feb 2023
4
Reviews
0
Industries
Reviews
4 reviews17 months ago
Bad customer service and prolonged refund
I booked my RE 5 prior the birth of my daughter and due to medical reasons, I am forced to cancel the text. As I ask for my refund, I’m told to wait 15 days while I need my funds for medical reasons. It is ******** to keep funds needed to medical reasons and the consultant Zine Peteni continues to spew lies telling me about 15 days. where has it ever taken 15 days to process one’s refund. I’m utterly disgusted by Moonstone and warn anyone to take caution of their service which is dismally poor .
0 replies
30 months ago
Delivery sent to wrong person and wrong building
The order of a bikini was placed and they delivered the parcel to the wrong person and the wrong building. The status of the parcel is delivered yet when I call into their office, they are unable to get the tracking and also the courier. I highly advise that you do not shop with Superbalist because you’re not going to get the delivery and they won’t be bothered to ensure the person they’re delivering to is correct. I never got called . I’m close to believing that they take the parcels for themselves and log them as delivered. Worst **** company.
0 replies
31 months ago
Poor customer service.
They’re very quick when it comes to money but managing the estates is their last priority. There is laundry theft which I’ve reported and they took 3 whole weeks to respond to the email, that is their best action. I find it very difficult to understand why they’re not competitive or responsive to customer needs. We lose items frequently and i personally don’t feel safe anymore because I don’t know if my clothes aren’t going to be ******.
0 replies
31 months ago
Poor customer service.
I’ve been struggling with the company for at least my entire subscription. They never contact you unless you rant. They bill incorrectly and their debit orders are not accurate. I’ve entirely cancelled my last subscription because of poor service and I still struggle to have them pick up the old router because they’re only after one thing, and that is to bill. If a person wants fibre installed, web africa should be your last resort.
0 replies
Review Distribution
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1 Star
4 (100%)