Active since Feb 2023
The Aura, Unit 148 - I was told my deposit would have been paid back by now. I'm still waiting for a refund form. I was told how much would be deducted for repairs, which is okay. Inge and Machaela Stanley have even stopped responding to my emails. I'm not the only one from the Aura going through this. It seems like they are trying to cheat us on something we are legally entitled to.
I signed a fixed contract in February to continue living at one of their properties. We had an agreement that we both signed for the next twelve months. Two months into the lease, they change the terms and add levies for security, water "demand," and one more, which all amount to R1.1 K. What is even more f*cked up is that they tell us to decide within a week if we are taking up the change or not. If we do not, we should move out within a month. Not considering how difficult it is to find a good place is. They add these new terms in the middle of the month when people have set their budgets. Where do they think, in Cupcake's economy, do people get to just have extra money to spend on levies they do not even understand? All of this is not lawful, by the way, but they are taking advantage of us, especially knowing that the majority of the lessees are African people. They changed agents from a Black lady to a white man, who tried to charge me an extra R300 last year; when I emailed what it was for, he never responded. Only when I cc'ed customer care did he apologize and reverse the charge. If my contract says I must give them a month's notice when I want to cut the contract, why must they give me a month in this situation? How unfair is that? Making me sign a contract with omitted information?
I signed a fixed contract in February to continue living at one of their properties. We had an agreement that we both signed for the next twelve months. Two months into the lease, they change the terms and add levies for security, water "demand", and one more which all amount to R1.1 K. What is even more ****ed up is that they tell us to decide within a week if we are taking up the change or not. If we do not, we should move out within a month. Not considering how difficult it is to find a good place is. They add these new terms in the middle of the month when people have set their budgets. Where do they think in Cupcake's economy, do people get to just have extra money to spend on levies they do not even understand? All of this is *******, by the way, but they are taking advantage of us, especially knowing that the majority of the lessors are African people. They changed agents from a black lady to a white man, who tried to charge me an extra R300 last year, when I emailed what it was for, he never responded. Only till I cc'ed customer care did he apologized and reverse the charge. If my contract says I must give them a month's notice when I want to cut the contract, why must they give me a month in this situation? How unfair is that? Making me sign a contract with omitted information?
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Fast installation. Applied online and in a few days they were here to install. The person came in, and the set up was done in less than 30 minutes
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