PS
Pretty S
Active since Feb 2023
9
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Reviews
9 reviews2 months ago
MTN ROUTER IS *****
A negative star is what this company deserve. I have had cellphones contracts with MTN and never had a problem when came to my cancellation. But now they decided to do ***** with my router contract. I cancelled my router contract with MTN before the cancellation date. Did everything by the book. And yet they decide to deduct R5000 for what? NEVER TAKE A ROUTER CONTRACT WITH MTN
0 replies
2 months ago
I requested a call b...
I requested a call back this morning cause of a query I had and the turnaround time for the call was quick and got a great explanation from Lee-Chene🙏
56 replies
3 months ago
Works fine with my CarWatch
Works fine with my CarWatch. Lesedi Dhlomo called me immediately when I started the car without switching it off and tracked me
56 replies
12 months ago
Unhappy Customer...
I am very unhappy with how Pineapple has been handling my account. You send countless messages and emails but have little to nothing responds from them. But taking money and charging you endless charges. They very good with that.
116 replies
18 months ago
BAD CUSTOMER SERVICE.
If I could put negative 0 star cause that what this bank deserves. I relocated from Durban to Jhb and when I went last month I only had my drivers License and the lady at help desk turned me away. Even when I explained I have my drivers License and I do have a copy of my ID she was rude and not having it. I even asked at least can I get help with setting up internet banking since I stay in Jhb and do not know when I will be in durban again, still she said no and just turned me away from the door. Like what kind of customer service is that. Now just because they do not have branches in JHB I can not be helped. If this is how you treating us young customers, I wonder how you'll are treating our elderly
0 replies
33 months ago
Happy Customer
After my cries and complaints, I am grateful that it was heard, and Lewis Head office came through for me. As per my previous reviews, I really had a hard time with my appliance. Today @4pm I received a new fridge from the box and all thanks to the Lewis Head Office and Lewis Randburgh. Thank you, Lewis, for attending to my cries and thinking for my son’s safety. To Carol, thank you very much for taking my case seriously and making sure everything was done properly and for your consistence follow ups and feedback. Flowers to you ma’am as you keep making customers happy after stores fail to acknowledge our cries and complains. Thank you very much and really appreciate what you have done for me.
60 replies
34 months ago
I AM FEEDUP WITH THEM FIXING THE SAME ISSUE.
To whoever these concerns, Please note I am not happy with how I have been treated by Lewis’s store. I have bought appliances with them and have made sure my accounts are not in errors. I have even paid out one of the appliances before time. In February my appliance had a problem and as I know if you buy something from a store you need to report to the store the problem since there is a warranty for it. My fridge globe (the one inside the fridge) died and I called the Lewis store in Durban Russell Street (That’s where I bought the fridge), and this was the responds. 1. 1st Since the globe is finished or dead, I can purchase one and install it myself. And then I queried about my warranty if I change the globe wont that affect it. 2. After they checked and see that the fridge is still under warranty until next year February, then the 2nd responds was that the fridge is fully paid off, so there is nothing they can do. I had to write to Hello Peter for me to get assisted because I didn’t like the responds I was given by the store. Technically since I was able to pay for the fridge before time, they can not help me. Which I didn’t understand because I paid for the 2year warranty that comes with the fridge. I was then contacted by Carol from the head office and told her my situation. She got the store to revert to me. Now when the store reverts to me and asked where I stay, I informed them I have moved to JHB last year November. The manager of the store straight told me that I was supposed to inform the store that I will be relocating somewhere else. I have read the policy or the papers that I signed and nothing in there states that I have to inform the store of any of my movements within the country and no sales person has ever informed me of that. Fast forward to the reason I am writing this letter to you: • The globe was changed after a month of back and forth. • The fridge thermometers basted and again I called the repair company that Lewis sent out last time and in the technicians’ words (The thermometers were supposed to be changed on the first repair). He then changed it. • Last month the thermometers basted again and worse now fridge shuttered down the main plugs. And when I plugged the fridge back, the Tetrafluoroethene (Gas behind the fridge) made a noise like it was going to bust and after that I fridge went quiet for an hour before it powered on again. I called Lewis’s customer service and informed them of the situation. A ticket was logged and a follow up was done. • The ticket was sent back to where I purchased the fridge and 1st thing they asked was “Why I did not call the store directly instead of calling customers service” I am not sure if this is what you should ask the customer instead of finding out the situation 1st. • I spoke to the manager and told them I do not want this fridge anymore since it has been fixed for so long. And instead of getting back to me and letting me know of any discussion or solution I was called by the technician to come and fix the fridge again for the 3rd time now. Right now I feel like Lewis thinks they are doing me a favor where as I fully paid for the fridge and do not owe them anything but when I need their assistance its hard for them to assist and take weeks to assist me. Now I will say this again. I do not owe Lewis for this fridge, but they owe me. I paid for the extended warranty in full but the treatment I am getting is beyond what I signed up for. Worse part there are not taking the fridge to be checked because this might be an internal damage. The fridge is not worth having inside a house where there is a toddler and it’s affecting my plugs. SO ITS EITHER LEWIS PAYS ME BACK FOR THE REMAINING WARRANTY MONTHS SO I CAN GET A PROPER INPECTION OF THE FRIDGE OR THEIR PROVIDE ME WITH A NEW FRIDGE AND MAKE MEANS FOR THE FRIDGE TO BE DELIVERED TO JHB.
120 replies
39 months ago
No Help
I bought a fridge from them in 2021 and was able to fully pay for it last 2023. Now that I need assistance with the globe, they have not gotten back to me since last week, Thursday we as I called last week Monday. When I call, they drope calls and when I asked about my warranty still they not answering me. 😒 which means you should be still be paying for something for them to assist you fast. O should my fridge be out completely for them to assist?
162 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)