TH
Taufeeq H
Active since Apr 2010
36
Reviews
0
Industries
Reviews
36 reviews37 months ago
Pathetic amateur business
<div>The timberland online shopping is pathetic, and the service is even more appalling and pathetic. I placed an order for a shoe on the 21 March 2023. I selected the size and paid via instant eft. I received an email which confirmed my purchase and payment. Then yesterday and today I was trying to track the order. This isnt working on the website. I then reached out to them today via whatsapp. ***** then corresponded via email to inform me the following "Hope all is well. Please kindly be advised that unfortunately warehouse no longer has the Adventure 2.0 Cupsole Oxford for Men in Black in size UK8.5 available however they do have a size UK7.5 and UK9.5. Please kindly advise if you would like to exchange to another item in the required size and or get a refund/credit and we will proceed with the order. We apologise for the inconvenience caused and hope to hear from you soon. Kind Regards, *****" If I didnt reach out, they wouldnt have communicated with me. Also the fact that I paid for something that didnt have the size that i selected is even more pathetic. Dont use Timberland. They have no clue of service and inventory control. I have to now wait days for a refund.</div>
53 replies
39 months ago
Failure to service
I am extremely angry at the service that I am receiving from Santam. I logged a call on Saturday(11 Feb 2023) for a geyser leak at 15:04. I then called them at 16:56. The consultant told me this wasnt captured. They then escalated it. The plumber arrived at my home on the same day at 18:13. He confirmed that the geyser burst, of which i informed him that the geyser should still be under warranty as it hasnt been 5 years since it was replaced. He told me he would let Santam know. Today is Monday, I received no communication from Santam on status. I have 5 kids and we going into 3 full days with no warm water. My agreement is with sanlam and no other party. They are responsible to get this resolved. Stop passing the buck. I spoke to someone at 08:10 this morning. she said she will call me back. Up to now. No response. This is completely unacceptable. Its time to look else where to a insurer as IM not being valued
56 replies
45 months ago
Fraud and being sent to lawyers
I recently posted a complaint on cell C, Guess what!!! I now have their lawyers calling me for outstanding payments. This is now affecting my credit scores due to fraud taking place on my name. THis is absolutely pathetic. "My account was debited on the 1st of June 2022 with a cell c reference. I called my bank and queried. I was informed that this is from cell c. I then called Cell C and was informed that a cellphone contract was fraudulently opened in my name. The consultant informed me to get an affidavit, along with a copy of my id and proof of address and send it to ***********. I sent the 1st email on the 2nd June 2022. I have been sending several follow up emails, but there is no response. Today is the 1st of July and again cell c is trying to debit my account. I am out of the country and can only communicate via email now. This is absolutely pathetic that I keep getting billed and no response from cell c at all"
134 replies
46 months ago
Fraudulent Cellphone contract opened in my name
My account was debited on the 1st of June 2022 with a cell c reference. I called my bank and queried. I was informed that this is from cell c. I then called Cell C and was informed that a cellphone contract was fraudulently opened in my name. The consultant informed me to get an affidavit, along with a copy of my id and proof of address and send it to fraudquery@cellc.co.za. I sent the 1st email on the 2nd June 2022. I have been sending several follow up emails, but there is no response. Today is the 1st of July and again cell c is trying to debit my account. I am out of the country and can only communicate via email now. This is absolutely pathetic that I keep getting billed and no response from cell c at all
134 replies
64 months ago
Excellent Service by Chesne Stevens
I would like to commend Chesne Stevens on his impeccable service. He really does your business justice by putting the client and the clients needs first. He understands customer service, you must be privileged to have him part of your team. I submitted the claim and the same day it was resolved. Thank you for the Excellent Help Mr Chesne Stevens. I really appreciate it. People like you will keep me with Santam for many years to come. Please make sure he gets promoted ASAP!!!
61 replies
76 months ago
Pathetic service
I placed an order through your app at 12:33am. The notification indicated that i would receive the food at 13:26. I then called your call centre and spoke to Christine, this was at 13:41. I have a recording of the call. She indicated that the app had crashed and that my order wasnt assigned to the driver. She then advised she will cancel the order. Which I eventually agreed too. Then I went out and went to buy me lunch as I couldnt rely on you. Then at 14:25 your driver pitches with the food. I knew it wasnt his fault, I then was forced to pay him for the food. How incompetent are your people. This also cost me double for lunch today. This is pathetic service.
0 replies
76 months ago
Overcharging!!
I made a purchase on the Debonairs app on the 1st Jan. The total came to R314.80(Order # 33624262) as shown on the orders in the app. Upon arrival at the store I was charged R344.70. I then debated this with your staff and they refused to give me the food at the app price. I then ended up paying R344.70. This was at the seapoint store. What makes me more angry is that I called your call centre on the 3rd of Jan and explained my case. The agent said the store would call me back in 48 hours. It is the 8th today and I havent received a call from anybody. Is this the type of service received through this entire company as you clearly dont value your customers. This really angers me with people efficiency. The next post is all social media. I demand a response immediately
122 replies
79 months ago
Pathetic service from management
Your stores service at Makro Ottery is disgusting. I spend on average 3-5 thousand rand per month. The staff make you feel as if you are invisible. They more interest in their own private affairs than making sure the customers experience is exceptional. You losing ground on your competitors. Management is invisible. This has been going for long, but today I speak up. Get your house in order. If you not noticing more and more stores are opening. THis will make you lose customers. I feel like a piece of garbage as the store Ottery doesnt value me at all. Its take I take my business else where. Cos you dont seem interested
105 replies
83 months ago
Expired products
To Whom It May Concern I have been a regular buyer from Makro for the past couple of years, but it seems the products and service have been decreasing drastically. I have been buying cheese regularly(Bonnita +-2kg). On two occasions when we opened it, the cheese was moldy. We then returned it on both occasions. Then I purchased cooldrinks along with other goods on the 24th May 2019 and again on the 9 June 2019. To my dismay the cooldrinks that we purchased were either close to expiry date or already expired. You will find pics of the cooldrinks attached. I am utterly disgusted at the level of product quality of this store. How can such a large store not have quality control. The other issue is that I need to take time to return the products at my own cost using my own petrol to get a refund on something I already purchased. This is enough to anger anyone especially in these tough economic times. Seems like management at this store has no clue of what they doing. Best you get your house in order before you lose a customer unless this doesnt matter to you. As you can see I spend on average R2500 per month at your store.
56 replies
84 months ago
Failed service
I purchased a Sinotec tv a few years ago. I then had an issue and brought it in as it was still under warranty. I booked the tv in on the 28th April. The returns clerk informed me that they would provide me with either a refund or a repaired tv within 30 days. I received a call from nancy last week. She informed me that she is waiting for the refund to be processed. It is day 32 and im still sitting without a tv. The service is really pathetic and this is shown in the lack of respect for feedback to the customer. I cant understand how a store can gamble with customer service especially if there is so much competition out there.
56 replies
Review Distribution
5 Star
5 (13.88888888888889%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (33.333333333333336%)
1 Star
19 (52.77777777777778%)