LC
Louis C
Active since May 2010
13
Reviews
0
Industries
Reviews
13 reviews88 months ago
Bad Service Citiliner Bus Driver
I would like to relay my utter disappointment with the service we received from a Citiliner bus which left Harare yesterday the 12th of January 2019 and Got to Johannesburg 13th of January 2019. We bought a ticket for a passenger from Harare to Midrand, whilst we were waiting for the passenger to be dropped off in Midrand the driver refused to stop sighting that they are running late, this is totally unacceptable since we bought that ticket mainly because the bus stop in Midrand, we had to incur additional costs of fuel to go to park station, further more looking for the person as she did not have a South African number. The other passenger who was in the same bus also confirmed that the bus driver refused to stop in Midrand. The call centre supervisor on duty today the 13th of January advised that the bus stopped in Midrand, passengers saying it did not, can you organization provide evidence that the bus stopped in Midrand as stipulated by our ticket attached. We are convinced the bus did stop as communicated with the passengers who also attest to the bad treatment they received from your employees. Please find the attached ticket with the details. I urgently request your intervention and assistance regarding this matter, we use Greyhound and Citiliner for all our visitors and with such a behavior this is totally unacceptable. Hope to hear from you soon. Disappointed Customer
105 replies
98 months ago
Money on hold
This is a new complaint after the first one still has not been responded even after sending several communications to the bank. Capitec holding an amount which is suspected to be fraudulent more than 4 months now, I am not sure what this bank is still investigating and they have not provided a feedback on that. These funds have been paid into my account for a transaction which l have provided all the evidence to the bank.
105 replies
98 months ago
Funds onhold for over 4 months
I have had funds hanging on my account since last year and ABSA still has not release my funds. Sent serval emails and the lady by the name of Daphne Le Grange was suppose to provide feedback in January however this was not done. Even contact my private banker still does not provide feedback the service of this bank is Pathetic even for someone who has a private banker, last year until now and the issue is not resolved what is ABSA still checking, have provided their investigator with proof of transaction and different people for that matter however all them just go quite without any response so unprofessional.
53 replies
101 months ago
No Feedback
Good Day Sir/Madam, My account ********** 629 was put on hold on 23 December 2017 due to funds that were paid into account which were later on reported as Fraud however from my side I have proof of transaction. I do not have a problem with Capitec doing their investigation and placing the funds under investigation on hold rather than placing my entire account onhold. I have been to the branch one (Mall of Africa) and they advised me that they can not remove the hold on the account, until they get a court order from the person that raised the complaint which they do not know when it is going to happen, I do not understand why the entire account was onhold whilst a smaller portion of my balance was under investigation. The hold on my account has affected my day to day transactions. Can someone assist. Regards, Louis Chifamba
420 replies
101 months ago
Account On Hold
I has been almost a month since my account has been hold, due to a suspected fraudulent transaction that was paid to my account. The account was initially put on hold which was later agreed with Fraud that the hold will be removed whilst investigations continue and only the funds under investigation will be on hold. A few days later a lady by the name of Desiree - Branch Manager- ********** ********** back the hold on the full account there by affecting my day to day transaction, debit orders and interest on my credit card which I wanted to settle in December. I spoke to her again today and sent her all documents I have and the investigating officer who initially contacted me Elson Mashaba's details. Since the 14th of December 2017 I have been trying to get answers from ABSA however the the response from Fraud is that they can see the investigating officer is Thulu but they do not have any details of her. I have been to the branch at the mall of Africa once to resolve it and called fraud departments more that 10 times speaking to different people all promising to come back to me which never happens. Today I spoke to Phenias consultant in Fraud who later brought his team lead Nathi who put me on hold for more than an hour until the phone dropped and they did not bother to call me back which has been the case on all instances. I called back again and got hold of another team lead Thembi whom I have spoken to a few days ago she put me onhold again and when she came back she still did not have answers besides telling me the investigating officer is Thulu and they do not have further details, I advised her of my debit order which has been returned for Car track which she told me there is nothing she can do except to look to Thulu's details to contact me, this has been the case for the past few weeks. 2 vehicles also financed by ABSA debit orders have not gone through. I have all supporting documents for the payment including proof of payment from the holder of the account, even when I received the payment I personally called ABSA fraud and my banker to confirm legitimacy of the transaction which they could not pick any issues with the payment. From my side I did all due diligence to make sure the transaction was genuine and there was no negligence of my side. I am prepared to defend my case in the court of law but ABSA can not just hold my funds and not provide progress on the matter. Now I would like to know what is going on with the transaction as well for the hold on my account to be removed. Interest accumulated on my credit card with ABSA which I wanted to settle in December 2017 should be reversed. I hope someone can assist and rescue this pathetic service from ABSA, where a client is thrown from different person to different departments and still do not get answers from the same organisation.
525 replies
105 months ago
Pathetic Service from Service Provider (Inso Aluminium)
Inso was appointed by PG Aluminium Head Office to do repairs at our house in Midrand. They send their technician who got all scope of work and they returned with a quotation which required 50% deposit and balance on completion. We waited for about 2 weeks a day before the scheduled date they decided to request balance of payment before any work was done. And initially they started by saying our kitchen door was not quoted properly it was suppose to be a new door and they had quoted only parts of the door which contradicted with their Technician that came who even confirmed in writing to us that all information was given to Charmain to quote properly, we told them to remove the door and continue with the rest. A week later after submitting a revised quote without the kitchen door, they decided to dump our project and they gladly gave us back our deposit all time wasted waiting for them to start on the job only to release they were no longer interested in doing the job for whatever reason we don't know. If they were not interested they should not have quoted, requested us to pay a deposit only to refund us after more than 2 weeks, possibly they wanted funds to push another project at our expense to pay us back when they got paid, this is not a trustworthy company to deal with. These are the kind of suppliers that will not finish your jobs, beware.
0 replies
105 months ago
Pathetic Service
Inso was appointed by PG Aluminium to do repairs at our house in Midrand. They send their technician who got all scope of work and they returned with a quotation which required 50% deposit and balance on completion. We waited for about 2 weeks a day before the scheduled date they decided to request balance of payment before any work was done. And initially they started by saying our kitchen door was not quoted properly it was suppose to be a new door and they had quoted only parts of the door which contradicted with their Technician that came who even confirmed in writing to us that all information was given to Charmain to quote properly, we told them to remove the door and continue with the rest. A week later after submitting a revised quote without the kitchen door, they decided to dump our project and they gladly gave us back our deposit all time wasted waiting for them to start on the job only to release they were no longer interested in doing the job for whatever reason we don't know. If they were not interested they should not have quoted, requested us to pay a deposit only to refund us after more than 2 weeks, possibly they wanted funds to push another project at our expense to pay us back when they got paid, this is not a trustworthy company to deal with. These are the kind of suppliers that will not finish your jobs, beware.
61 replies
106 months ago
ABSA mall of africa poor service
<p>You wait for almost an hour to collect a card. Only one person does this on a weekend this is unacceptable, pathetic service.</p>
305 replies
114 months ago
Roadside Assistance
<p>Pitso, assisted me on the roadside assistance were one of my employees locked the keys in the car. He was able to dispatch locksmith with 15mins and we got back to work. Great service indeed!!</p>
56 replies
121 months ago
Delivery not done 3 months after payment
<p>Shane from Masindi Roof Trusses has not been responding after payment of the trusses and tiles. It is over 3 months now and Shane has not delivered.</p>
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
9 (69.23076923076923%)