SK
Sara K
Active since May 2010
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Sasol attendants ****ming customers
We visited Sasol Vicks Viking to fill fuel. The petrol attendant was very chatty, talking about Valentine’s Day. When it was time to pay he asked us if we had a Sasol loyalty card. We didn’t -so he asked if he could swipe his own card. We said yes. The fuel amount was R1158. He gave us the credit card machine to pay. We then received an SMS from the bank to say that we were charged R1258. My husband asked him about this and he immediately pulled out a wad of cash and gave us R100 back., saying that he must have made a mistake. It was quite clear that he was trying to **** us, hoping we wouldn’t notice. This is not on and we will not be filling at Sasol again. I want Sasol to respond to me on email.
53 replies
17 months ago
Pick and Pay is misleading customers again
Pick and Pay is misleading customers again. They advertised a promotion where new sign-ups can get 1 month netfliix free. My daughter signed up and made a purchase using the promotion code but she hasn't received her voucher a few weeks later. They can only be contacted on a specific email but no one responds there. And the PNP asap team are not interested in assisting at all.
277 replies
17 months ago
Don't waste your time.
This used to be a great app but they have been struggling to make payments for a while. I cashed out in May and am still waiting for the payout 6 months later. All I get is lame copy-and-paste excuses when I follow up.
0 replies
24 months ago
Poor product quality and service from Checkers
Very disappointed with Sixty60 products and service. I bought a 6-pack of Housebrand long-life milk. The expiry date is in October 2024 but the milk was off. It’s the first-time I’ve ever opened up a long-life milk that’s sour. They don’t want to refund me unless I bring the milk into the store, which is not near me. This also defeats the purpose of online shopping. And this is the service I get after being a loyal high-spending customer.
0 replies
33 months ago
Poor service from PNP Asap yet again
Pick n Pay doesn't even deserve one star. I placed an order on Asap on 17 July. They "left one bag behind at the Campus Square store containing 4 high value items" I've been following up with them since that day but 4 days later, they still haven't delivered it yet. The Asap call centre is full of promises. They said they were going to get them to deliver a few days ago but this hasn't happened yet. Do yourself a favour and use Checkers Sixty60 instead, Their service is far superior. Contact me on email. I want a refund.
58 replies
47 months ago
PNP Asap gets it wrong again.
I ordered a PnP UHT Full Cream Milk 1L 6s (sixpack) which I was charged R78.99 for. I received a single 1 litre milk. I complained to Pick and Pay but as usual they do not respond to emails.
476 replies
54 months ago
Poor service as usual from ABSA
Poor service as usual from ABSA I applied for an account for my teenage son online. A consultant called me and asked for documentation, which I sent to them on the same day (20 September) and received this confirmation email. I did not receive any response. On 14 October, I received an sms from them to say “Absa: Your application has been withdrawn because you did not send us the documents required to process your new account. If you're still interested apply again.” I followed up with them and they said they'd get back to me over a week ago. They didn't. There is something seriously wrong with ABSA’s systems. They are not interested in new customers or existing business. Please resolve this issue asap. I do not wish to apply again. Please contact me via email. Sara Khan
53 replies
56 months ago
Very disappointed with Pick n Pay's underhanded tactics
I am very disappointed with the way Pick n Pay is using underhanded tactics to get people to use their new asap! app. On sign-up, users are emailed a discount code - FIRSTASAP50 -which does not work. I was also given a code "R50-OFF" to use on the app - from my local store- which did not work. On the app, they give a referral code. They say that both the sharer and the person who signs up with the referral code will get R50 off each. I know of a few people who definitely signed up with my referral code. They got R50 off but I did not get any credit for referring them. I will rather use the Checkers app as they don't mislead customers. I would like a response on email
159 replies
63 months ago
Pathetic service and misleading promotions
Russell Hobbs had a promotion whereby they gave some entrants a R100 voucher off a purchase of their products. I was one of them. When my voucher code didn't work, I complained via email and on social media. They keep saying that their head office will get back to me. It's been over 2 weeks now and I am still waiting. A good company that cares about it's customers would have given me a replacement code long ago.
53 replies
81 months ago
Pathetic Service from Vitality
Discovery's service has deteriorated terribly in the past few months. I am very disappointed with Vitality. I have not been automatically receiving my Active Reward plays for weeks now despite having made my targets - until I complain to Vitality numerous times. After I complain and follow up many times I receive some of the plays due to me, not all. Then I have to complain again. This has been happening every week for the past few weeks. The other complaint I have is that Vitality staff don’t seem to know how to use email. If I send a request via email without my phone number, it means that I want to be contacted via email not phone. Yet they look up my number on the system and try to phone me. I am seriously considering de-registering from Vitality because of this pathetic service. What is the point of achieving targets if you are not rewarded! We pay so much of money for the Vitality service but we can't even expect a working system and decent service. Please respond on email. DO NOT CALL ME.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
14 (82.3529411764706%)