MM
Mark M
Active since Apr 2023
5
Reviews
0
Industries
Reviews
5 reviews10 months ago
Debtbusters still not delivering on service.
<div>After posting a poor review about two weeks ago, i was promptly contacted by a senior consultant Naiama to assist resolve the issue. She requested information that we have been sending. However, she now fails return calls nor confirms if she received the requested info via email. In the meantime, Debtbusters still bombards us with notifications demanding a payment for an account to be paid up, that their third party had indicated they had settled a year ago. Debtbusters were quick to dispute my previous review and even supplied an email address in their original response that does not exist or is too full to accept any new mails. All mails to this address are returned as undeliverable.</div>
106 replies
10 months ago
Debtbusters claiming unaccountable for payment error by their third party
After paying over 5 years of payments as per our debt agreement, they inform us that they cannot proceed with the clearance certificate because an account is not paid up. The last payment made on this account by their collectors was in May 2024 and they showed it as settled on their monthly statements. Now they just apologise that there was an error on their side and state that it they are not responsible to ensure that the account was actually paid up as per their statements. An additional years interest has accrued on this account that i now have to settle. Since April we have been following up with the final payments, and only now they pick up this issue, after paying additional money to another account instead of settling this account.
53 replies
31 months ago
MOMENTUM INSURE POOR CUSTOMER CARE
I had a vehicle ****** on the 12th August and logged a claim with my Insurer Momentum on the 14th August and am still battling to the get claim resolved. The MI Client Service and MI Care departments don’t even respond to my emails. The Non-Drivable Claims Advisor handling my claim, CP676988MS, has no urgency in assisting in matters when requested. It has now come to the point that the claim has been approved and I have signed and returned the AOL and disclaimer documents, but he will not release the payment for the vehicle. After a lengthy telephonic discussion on Thursday 28th September, he had to return my vehicles Natis Documents that were sent to their salvage yard. On Wednesday 4th October I informed him that I had not received the documents, as their courier is an overnight service. He responded by saying that he would follow up with their courier service provider. After not hearing any further response, I contacted the Advisor again on Friday 6th October requesting feedback on the delivery of the documents. I got feed back stating that the documents would be collected and delivered that same day. Come Monday 9th October, I requested the advisor to confirm if the documents would at least be delivered today. Later that day he responded that he was in contact with their service provider and was awaiting confirmation from them as to whether the documents would be delivered that day. Late yesterday I got a mail from the Advisor informing me that he can confirm the documents were only collected that day , So for the past two weeks he has been misleading me and not really following up. I had identified a replacement car to purchase cash on payment of this claim, unfortunately the car has now been sold as the seller was also getting sick of my stories. Further more, since the car was ****** Momentum still deducted the full premium at the end of August and September, which included the ****** vehicle. Once the claim was eventually approved for payment, the Policy was adjusted and I was only refunded one months premium. After a query to MI client services as to why I was only refunded the one month and not the two months, I was just told that the vehicle was removed and refund was processed. After a few days another payment was made but was not for the full amount of the second month. I have queried this and again have still not received any feedback nor receipt as to what this last payment actually entails.
393 replies
36 months ago
Freddy never again online purchasing
I purchased a pair of pants for my wife, using the size she usually gets from Freddy order no. 5256. Due to the difference in material, these were too small and so i arranged an exchange online and via email with Celeste Hyde from The Rags Group on the 11th April. All communication went well until the returned pants were received and i had made the additional payment for the difference in pricing of the new pants my wife wanted. This was done on the 25th April. Celeste then claimed she fell ill and said that she would arrange for the package to be collected on the 3rd May. After not receiving any courier tracking notifications nor the package that week i then contacted Celeste again via email on the 8th May to confirm if the package was sent. She apologized and said it would be sent tomorrow-9th May. I still have no tracking information and Celeste is not responding via email, whatsapp nor answering telephone calls
0 replies
36 months ago
Thank you for buying Samsung ... and wasting your hard earned money
The staff always end their calls, " thank you for buying Samsung" but after they have your money there is no sense of customer care care responsibility. I purchased a Samsung gas/electric stove last year and is still under warrantee, so when the element stopped heating up i contacted them. Their booklet that comes with the oven, list a possible issue could be a blown fuse but not further details on where or how to check this. Not wanting to open up unnecessary areas and possibly void the warrantee i decided to call Samsung. The call center personnel seem very polite and helpful, but that is where everything stops. I lodged the issue and received a reference no. being informed i will be contacted within the next 4 days by their assigned service center. Two days later i received a call, but this was not service centre, it was customer care to enquire if we had been contacted. I informed them it was my first and only call from Samsung since i lodged the issue. The lady informed that they reported trying to get hold of me but no-one was answering the calls. I had probably received and answered about 10 spam calls during this period while waiting for the call. Eventually on day 4 we got a call from the Klerksdorp Service center and the guys came out to the house. They were probably not more than 5 minutes at the house, turning on the oven seeing the element doesn't warm up, even the oven light doesn't light up. They took pictures and a video and were off on their way saying they will report the issue and will get back to us. They didn't even open the stove to check if the issue was a blown fuse. A week went past with no follow up, so i called Samsung again. Again very polite and respectful i was informed that they will follow up with the service center and that they will insist the service center contact me by the end of the day. It came and went, no call. A day later Samsung contact me and inform me that the report states the oven installation is incomplete and that the problem occurred during load shedding which is not covered under warrantee. Heck please, firstly they could not state what was incomplete about the installation- this oven has been operational for almost a year with no issues. Then our country is constantly in various stages of load shedding and has been for the past numerous years. Just because the oven work the day before and now after two stages of load shedding it does not work, does not necessarily mean that it was damaged by load shedding. If that is the case, then no electrical appliance has any type of warrantee. The oven wasn't in use when a load shedding cycle started and left on for the two or four hours of load shedding and then had the issue. A possible simple blown fuse that could be replaced within 5 minutes, has now lead to three weeks of stove down time with still no solution. Thank you, I WILL NOT BE BUYING SAMSUNG AGAIN.
106 replies
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5 (100%)