CP
Christa P
Active since May 2011
21
Reviews
0
Industries
Reviews
21 reviews25 months ago
I was assisted by Kedibone Jonga from the legal department this morning
I was assisted by Kedibone Jonga from the legal department this morning. She had so much patience with me and assisted me with professionalism and a smile the whole time. She was absolutely wonderful and a pleasure to deal with. I wish all my call centre experiences would be like this.
53 replies
39 months ago
WORST CLIENT TREATMENT
Please people, think twice. Should you have a come back, you will get revolting voice notes. You will be treatened with lawyers and then blocked. It is not worth the money you pay. This is not only my experience, but also other clients that I made contact with. We all have voice notes and screenshots of messages.
0 replies
47 months ago
Very dissapointed, left Wirulink (who was great) and joined Home-Connect as referred by a family member
Very dissapointed, left Wirulink (who was great) and joined Home-Connect as referred by a family member. Experience has been frustrating, aweful and not the way a client should be treated
670 replies
64 months ago
DISGUSTING SERVICE
Paying clients for 10 years, terrible service. I called on 14/01/2021 to get authorisation for a small procedure. The lady asked me why this cannot be done in the doctor's rooms. Then I was advised that the one code will not be covered. On 15/01/2021 I called again to follow up on authorisation after the doctor sent a motivational letter. The agent can't hear most of what is said. He kept reading the number to me and I asked to have it emailed to me. Call has been over 13 minutes and was dropped with no email and no resolution. Health Squared will not cover the substance that is going in the injection that is administered. Agents working from home not properly equip to assist clients. On both calls they couldn't hear anything.
117 replies
70 months ago
FROM LOYAL CLIENT TO DISSAPOINTED
I have been a loyal client for 11 years and only advocated for Miway and put on positive reviews. Today I am sad and unhappy that I have two complaints: My vehicle a Toyota Hillux was stolen on 04/07/2020 and was removed from the Miway policy on 09/07/2020. I paid a full premium of R 1600 on 01/07/2020 until 31/07/2020. Now Miway doesn't want to refund me the pro-rata premium from the day the vehicle was removed. I added a Toyota Etios 2014 on 10/07/2020 and was advised that the premium will be R 2100 and that it's the best they can due due to my profile after the vehicle theft. The consultant also said that it's a high risk vehicle. The Toyota Hilux is number 1 on the list in South Africa and I paid R 1600 for a double cab bakkie. Now they want to charge me R 2100 for a little 1.5 Toyota Etios.
105 replies
71 months ago
ABSA BOND DEPARTMENT - DON'T RESPOND - DON'T CARE
To Whom It May Concern I have emailed a query on arrears that is incorrect on our Bond Account to home@absa.co.za and Bond restructuring. Emailed 3 times already, no response. Called on 03/06/2020 at 15:06 and spoke to Mapule Dlamini, she went through the arrears and payments with me and agreed that the arrears is far less than stated. She was going to escalate this. Called again today at 10:48 and spoke to Mapule Dlamini again, she said she and a team leader checked it together last week and didn't check correctly, she would have to escalate this to bond restructuring to correct. No senior manager was available to take my call. We are paying more interest on arrears that is incorrect and nobody at ABSA cares.
315 replies
71 months ago
FRUSTRATED - WHAT DO I NEED TO DO TO GET ASSISTANCE?
I have been emailing Wesbank since end of March to advise that my husband is not working during Covid-19 lock down and not getting paid. Emailing weekly, not getting any response. Did the online application. Nothing still. Spoke to Clive Mtshali 3 weeks ago, he was personally going to get back to me. Nothing, I emailed him twice already, no response. I email the relevant emails, no response. Called the call centre last week, was transferred and cut off the whole time. Called again today, think the lady was Naomi. I told her about my frustration, she said maybe I should speak to a senior person. I said that every time I get transferred they cut me off. I don't have money to keep buying airtime. She had me holding on while she was checking the account and then transferred me back to the start of the voicemail where you have to put in your details and hold on again, eventually it went to a voicemail service. What do I have to do to get assistance?
210 replies
79 months ago
Thank you Phemelo Khunou
I had the pleasure recently dealing with Phemelo Khunou. What an amazing guy! I was irritated and didn't want to go though all info, but he was persistent in doing things the right way and ensuring all detail was correct. I have been with MiWay for 10 years now and have always received excellent service, but Phemelo is just something else. Thank you so much Phemelo for being so diligent and thorough and helping me with my contributions.
105 replies
80 months ago
UNACCEPTABLE SERVICE LEVELS
I sent an application for my son on 18/09/2019 and on the email advised that he is only covered on my medical aid until 30/09/2019. Nobody got back to me until I started calling last week distressed about my son being covered from the 1st of October. I received an email on Friday asking for 3 month's bank statements and payslips for August. On Monday morning and afternoon respectively I email the requirements. Followed up after 3 pm and the lady said she escalated for urgent processing. Today I call and spend 19:30 minutes on the phone as my son is not covered at the moment. After all this time the lady wants to tell me that they are still waiting for the payslips. This is simply unacceptable that clients have to beg a provider to get business. Is Fedhealth so big that they don't want new young clients on the book?? Reference Number: 180919QMPG8P
210 replies
80 months ago
BAD SERVICE
Received an email to decide on removing my son as he is turning 21 on 11 August 2019. Emailed Health Squared on 14 August to advise that he will be removed as he is going on his own medical aid. Today I receive my statement to advise that my contribution for 01/10/2019 will be R 1000 more as he is only removed from 30/09/2019. Called the call centre, the lady who answered was not very interested in helping me and said I should send an email and someone will respond. I asked for a manager. While on the phone with her still, She said out loud in a mocking voice.. Manager.. Oh Manager.. then she had me holding on for a couple of minutes.. Then she came back on and asked if I received my member brochure. I said to her I didn't ask for a brochure, I asked for a manager. Was on the phone for over 11 minutes. David came on the line and said he will investigate and try and backdate the removal. I received an email advising me the higher premium will be taken the end of the month. Nobody is interested in assisting and I joined this scheme when they were in the early stages starting up. Clients are not important to this firm.
210 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (19.047619047619047%)
1 Star
14 (66.66666666666667%)