SM
Siphamandla M
Active since Jun 2023
6
Reviews
0
Industries
Reviews
6 reviews26 months ago
Useless online and delivery service.
It just buzzes me of the awful customer dissatisfaction I have received from Nandos, I thought I’d let this go but it has really touched me as Nandos customer service has just ignored my response instead of investigating the matter. I recently used the online ordering platform thinking it would make things quick and easy instead it was hell, my order arrived after 2 hours and when I contacted the restaurant they told me to wait as there are no drivers, imagine!! I had to order something elsewhere and couldn’t cancel the order, when it arrived the food was very cold and the rice just soggy, we couldn’t even eat the food and again I contacted the restaurant and all they could say was your food was delivered sir. My order number was 8815/953385408. I did lay numerous complaints on the website and social media pages but just buzzed that I never got any response or atleast an apology or assurance that this is being looked into or investigated by Nandos. I tried to order again from another Nandos using the Nandos online still same thing, food took too long to arrive and the driver blamed the restaurant that they called him late so I just deleted my account and never ordering online again from the Nandos website.
56 replies
32 months ago
Unable to Purchase Electricity for 7 Years
We have been unable to purchase electricity for 7 Years, we have been through different departments of the city and each time we are given different reference numbers with no assistance. In 2016 we informed the municipality of the closure of our business due to the high electricity tariff that we were under which was small tariff 1 (Commercial) and asked to be downgraded to residential since the business had been closed. Amongst other things that led to the business being shut was that the city made it impossible to have or operate our business, They once slapped us with a R22K fine saying that our electricity was *******, meanwhile, it was the same municipality people who came to do our connections and in their last visit they said that they will come back as they picked up that our electricity was being ****** by ******* connections from nearby squatters. Since then we have never seen them coming back to fix the issue, but we have had to close down our only income as we were unable to pay the exorbitant fees on fines by the city due to failure to do the right thing regarding our line and the surrounding nearby area. We have been to every department and every time a ticket is created, we would get calls from the city that never went anywhere because each time a new person on a new ticket will act like they will assisting, but unfortunately, they will disappear, just the same as everyone else has done from the city. They asked us to do an affidavit stating that we really closed the business, post that they would send their inspectors to check if the business was indeed closed. The inspectors came to check, but till this day nothing has been done, however, we still haven’t been able to purchase electricity and have been without it since 2016, but have been at the mercy of our neighbours who allowed us to connect a line to their houses. I recently went to their Plumstead offices in which a new ticket/ reference number 1019762969 was created and all the system you could see all the tickets dated back to 2017. On the 10th of August 2023 they sent someone from evaluations to come verify again that the business is closed and took pictures and after that we got a call that we need to pay R9500 in service fees for them to be able to downgrade us to residential, Mind you, since the closure of the business, we our household currently has no income and the same municipality (Working for the people) is expecting us to pay so much money, after travel fees and communications to the City with no assistance where and how are we expected to come up with so much money?
524 replies
32 months ago
Unable to Purchase Electricity for 7 Years
We have been unable to purchase electricity for 7 Years, there No department we haven’t been to with being sent around and given different reference numbers with no assistance. In 2016 we informed the municipality of the closure of our business due to the high electricity tariff that we were under which was small tariff 1 (Commercial) and asked to be downgraded to residential since the business had been closed. They asked us to go do an affidavit stating that we really closed the business and would send their inspectors to check if the business is really close and they did come to check. Till this day the issue is still not sorted and we have been getting electricity from neighbours since 2016. I have been to every department and every time a ticket is created and we would get calls from the city that never matter because they would act like they assisting and disappear after some time, I recently went to their Plumstead offices in which a new ticket/ reference number 1019762969 was created and on the system you could see all the tickets dated back to 2017. On the 10th of August 2023 they sent someone from evaluations to come verify again that the business is closed and took pictures and after that we got a call that we need to pay R9500 in service fees for them to be able to downgrade us to residential, Mind you, before the closure of business we were fined R22000 that we had no idea about and they advised it’s an ******* connection while the connection was done by their contractors that were sent to look into an issue of our electricity that use to cut off every-time it rained, the same contractors that were sent by the city advised us that our electricity was being ****** from beneath the pole by our neighbour and we need to go open a case against them but we were fined still. since the closure of the business, we our household currently has no income and the same municipality (Working for the people) is expecting us to pay so much money, after travel fees and communications to the City with no assistance where and how are we expected to come up with so much money?
0 replies
32 months ago
Unable to purchase electricity for 7 Years.
We have been unable to purchase electricity for 7 Years, there No department we haven’t been to with being sent around and given different reference numbers with no assistance. In 2016 we informed the municipality of the closure of our business due to the high electricity tariff that we were under which was small tariff 1 (Commercial) and asked to be downgraded to residential since the business had been closed. They asked us to go do an affidavit stating that we really closed the business and would send their inspectors to check if the business is really close and they did come to check. Till this day the issue is still not sorted and we have been getting electricity from neighbours since 2016. I have been to every department and every time a ticket is created and we would get calls from the city that never matter because they would act like they assisting and disappear after some time, I recently went to their plumstead offices in which a new ticket/ reference number 1019762969 was created and all the system you could see all the tickets dated back to 2017. On the 10th of August 2023 they sent someone from evaluations to come verify again that the business is closed and took pictures and after that we got a call that we need to pay R9500 in service fees for them to be able to downgrade us to residential, I mean since 2017 I’ve been to the municipal offices trying to get this downgrade so that we can be able to purchase electricity and we never got any assistance till this day.
0 replies
33 months ago
Terrible
I wouldn’t recommend anyone to move into Birchwood village, the office admistaration is awful, refunds department in particular when you move out, you won't get your deposit back because they will use it for maintenance on things that were already there before moving in.
0 replies
35 months ago
Bongeka Sawutane- best Discovery Insurance agent!
Bongeka Sawutane assisted me with my insurance claim for my ****** iPhone, I can’t say enough just how much she made the whole process smooth and less stressful despite the trauma I was going through. She successfully finalised my claim within 1-2 days and was so informative, helpful and so kind. I wish all my claims could be handled by her in the future :)
184 replies
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5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)