DS
Desiree S
Active since Jul 2023
5
Reviews
0
Industries
Reviews
5 reviews17 months ago
Seeff Properties in Richards Bay needs to learn about customer service
I would like to place on record the disgusting and inhumane manner in which I was treated by Sebenzile Mthethwa, who sold the flat that I reside in. She harassed me to move out just to conclude a sale and get commission. I am horrified by how disrespectful she is. I was basically treated like dirt. I will never ever deal with Seeff Properties and would never recommend anyone to them. You need to sharpen your skills on customer service. This is unacceptable.
0 replies
17 months ago
Absa cannot be trusted
I have been a long standing client of Absa and an employee for over 25 years until the end of 2020. Absa recently contacted me to take up short term insurance on my vehicle. The offer was very lucrative, however, the agreement was that my first debit order would be processed on 25 December 2024 as I am currently insured. This agreement has been breached as the debit order was initiated on the 2 December instead of the date that was agreed upon. Quite frankly, I cannot be with a bank that cannot be trusted. I am no longer interested in the product and would like a refund.
224 replies
20 months ago
I need help
I made a purchase of clothing items on the Vodastore on the 30th of July 2024 using my bank card. My bank account was debited for the value of transaction, being R328. The status of the transaction on the Vodastore reflected as pending for a few days, however, it then changed to cancelled. I tried to call 082135 and also sought whatsapp assistance from Tobi, however, there is no option for Vodastore on both mediums. I visited my local branch and was requested to send an email to customercare@vodacom.co.za and attach a screenshot of the purchase, which I did. I received an email stating that this service is no longer dealt with by customer care but is dealt with by contacting 082135 or using the chat service. I am extremely frustrated as I am being pushed from pillar to post without resolution of the challenge I am facing. All I need is to be refunded for the purchase that I paid for. The reference number for my order is 2011820864.
212 replies
25 months ago
Tracker Connect has compromised my safety
I recently purchased a new vehicle and have a Tracker device installed in the vehicle, for which I have been paying R219 since October 2023. I recently received an sms on the 12th of February, from Tracker Connect, informing me that the device is not functional and reflects that the vehicle was last driven in February. Upon receipt of the sms, I immediately made contact with Tracker and was advised that a technician will make contact with me to have the device looked at, however, this has not happened. I was then contacted by an agent on the 2 March, almost a month later, trying to sell me a tracking unit as he had not picked up that I am an existing customer, due to the inactivity of the unit. I then informed the agent that I am an existing customer and that I am awaiting assistance with activating the unit in my car. Once again I was promised that someone would make contact with me, which once again has not happened. I am very disappointed that Tracker is actually jeopardizing my safety, instead of protecting me. They are happy to accept my money every month and are doing absolutely nothing to remedy the situation. This is appalling and unacceptable service given the high rate of crime in our country. How does one place reliance on a company that has no regard for the safety of their customers. I would not recommend Tracker Connect to anyone.
106 replies
34 months ago
Mediocre Service
I requested assistance via email to have my email address changed as I registered with my daughter's email address. I now have my own address and would like to use it instead. I also received a call from payflex advising me that my limit has been increased from R1500 to R3000, however, my profile reflects a limit of R10, probably because I have not used the service for a very long time. I have not been assisted. I have even tried calling to no avail. Payflex seriously needs to relook at their business model instead of making excuses when customers log complaints on hello Peter. The fact that people are complaining, means that you need to up your game, instead of allowing mediocrity.
0 replies
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1 Star
5 (100%)