KM
Koketso M
Active since Aug 2023
7
Reviews
0
Industries
Reviews
7 reviews3 weeks ago
Parcel not delivered (same day delivery)
I had purchased an outfit for my daughters school concert and opted for same day delivery, they said my parcel will be delivered latest 19h00, I waited and waited at the Office and no driver called or anything I did not receive my parcel what must we do because the concert is tomorrow? This is terrible
0 replies
3 months ago
Policy cancellation
I have requested to cancel my insurance with budget insurance since the beginning of March, I have been calling and sending emails because I have received a lower premium with another insurance because I cannot afford my premium with budget anymore, it's the end of March and my insurance has not been canceled and I am debited again for the same insurance I cannot afford. My advisor asked for a day to see if they can't beat the premium I'm moving to and he will call me back , till today I have not received a call nor any correspondence. Can i please have my money back that budget has debited because I also have to pay my current insurer.
2 replies
4 months ago
Double deductions.
Good day, I hope you are well. Please be advised that Old Mutual has been debiting my account twice for funeral cover. The first cover was for R201.00; however, to the best of my knowledge, this was cancelled due to missed payments. I inquired with the representative who contacted me and assisted with my current coverage (Iwyze). They confirmed that my coverage was cancelled, and that the premium on my existing coverage was increased to R266.00. Could you please clarify how it is possible to be charged twice for the same coverage? I kindly request your assistance in refunding the amount of R201, which was debited from my account for coverage that I understood had been cancelled. I do not believe you are able to assist me with the iWyze cover, as it is evident that I already have an existing funeral cover. It does not make sense. Worse no one is taking accountability.
2 replies
7 months ago
Game stores **** alert
I have bought a washing machine on the 23rd of October online, they said the expected date of delivery is on the 28th of October. On the 25th on Saturday we have received a call from one of the courier guys at 20:00pm requesting to deliver the machine since he is around my area, we rejected and requested that he deliver the next day in the morning, he called the next day and said he can't deliver because of an incorrect address on the app. 28 October comes no communication nothing. 30 October they called and said they will come on Saturday today at 10:00am because I must collect personally. Still we try to call nothing is happening. We have been calling the store they direct you to different people who does little to help. I want my machine, very unpleasant experience I've ever had, very unprofessional. This feels like a ****. I want my machine or my money this is frustrating
1 reply
20 months ago
Rotten food.
I have ordered a steak with chips and roll. The steak was rotten, and smelled awful 😖. The chips were tosted and I have found eye lash hair in the food. I am disgusting and disappointed. How can yoh sell rotten food to a client? First and last experience.
0 replies
24 months ago
Refund my money.
Good day, I lodged a complaint with old mutual regarding money that was debited on my account for a canceled life cover, I spoke to BILQEES CARELSE she said this was escalated to iwyze it's their matter, I have sent an email to your complaint department but no response received. I'm tired of reporting old mutual can I please just get my money back so I can cut ties with old mutual.
1 reply
26 months ago
Cancelation of life policy
I signed up for a life cover with old mutual, wanted to cancel, I've sent multiple emails in all their email addresses but I got no response, I called their offices they always tell me no one is available in their old mutual protect department, I requested for a call back no one calls me back. Worst service eveeer.
1 reply
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)