MM
Morne M
Active since Aug 2023
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
JAC T8 Double Cab Bakkie - BAD QUALITY
I am writing to formally lodge a complaint regarding the disappointing experience I have had with JAC Ruimsig following the recent purchase of a brand-new JAC T8 double cab bakkie. From the very beginning, this has been an extremely frustrating and disheartening process: Defective Vehicle Upon Delivery: I received what was supposed to be a brand-new vehicle, only to find multiple defects. This is entirely unacceptable for a new purchase. The vehicle has already developed faults within a short time of usage, raising serious concerns about its quality and reliability. Frankly, it drives and behaves like a second-hand import rather than a new model. Poor Quality Add-ons: The smash-and-grab film app**** to the vehicle is of visibly poor quality – bubbling and peeling within days. This is not up to standard and certainly not in line with what was promised at the time of sale. Unprofessional and *********** Staff: The service received from the sales team was below any reasonable expectation. There was zero communication, no updates unless I initiated contact, and a complete lack of transparency. Staff seemed more interested in pushing the sale through than ensuring customer satisfaction or delivering a proper handover. Overall Quality of the Product: I am incredibly disappointed in the overall quality of the bakkie. It does not reflect what was advertised, nor what one expects from a "new" vehicle. The term “brand new” is clearly being misused here. This experience has completely shattered my confidence in both the JAC brand and the Ruimsig dealership. It is unacceptable that a customer should have to go through this level of stress and dissatisfaction after making such a significant financial commitment.
0 replies
15 months ago
Worst Business in the HISTORY of SOUTH AFRICA
WHAT A BUNCH OF UNPROFESSIONAL *********** STAFF! They do not know what is going on in their own business. You get 20000 replies with no interest or facts. PLEASE DO NOT PURCHASE ANYTHING FROM THEM. THE SYSTEMS THEY IMPLEMENT ARE FAILING THEM. THEY SEND THREATENING LETTERS TO THE CUSTOMER FROM ACCOUNTABILITY, WHO IS JUST A USELESS TEAM. MAKING MONEY WITHOUT DOING PROPER INVESTIGATIONS. WONDER IF ANY OF THE LAWYERS HAVE LAW DEGREES.
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21 months ago
Completely and utterly ****
It's completely and utterly ****. We had to upgrade our conference system and paid them R260 000. The after-sales are useless. You can never get hold of Paul; there are always endless excuses. This is a complete ripoff. They sell you this amazing system but never tell you what problems it will cause from day one. The System is not even a year old. What a **** bunch of people.
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30 months ago
Bad Customer Service and New Car Purchase Deal
Attention: Principal Dealer I cannot express my extreme disappointment in the service and customer feedback from your dealership. The biggest mistake I ever made, was to purchase a Nissan Bakkie from you guys. From day 1 it was a rocky road. The bakkie is a tremendous disappointment. Although Heinrich tried is utmost best to rectify the situation, which I can add he managed to solve problems, but it still leaves a tremendous sourness in my mouth. I can vow, that this was by FAR THE WORST mistake I ever made. I am paying terrible school fees at the moment for this mistake. Northwest Nissan is probably the most embarrassing dealership in Gauteng. So originally the bakkie was displayed in the Cradle stone Mall. I took the business card from the bakkie – Jean Venter. I contacted him early Monday and told him that I want the same bakkie that was displayed. Some days went by and we received finance approval. I requested that I really DO NOT WANT WHITE. After lengthy discussion I was told that unfortunately there is ONLY WHITE. I have seen plenty of amazing NP200 colour bakkie. So, it leaves a question mark. Once again, I want to remind you that it was clear, that I need the same bakkie as displayed in Cradle stone Mall. I also added a canopy, but somehow, somewhere this was also a waste of money as I can proof to you the amount of dirt, dust and debris coming into the bakkie. So, I cannot use the bakkie that it was originally purchase for – Family bakkie for me and my two daughters. Only to be notified by Jean that it has no power steering, no electric window, no radio! So, to my surprise the bakkie was NOT as requested. I had to add everything. I can add that they had the radio fitted at their expense, which I have changed in the meantime as speakers stopped working after 2 months. Heinrich was amazing to explain to me the situation which I appreciated. The worst case was that I fitted wheels at extra cost, where they NEVER supp**** me with a tool to remove the wheel. On the night in June, I had to call MiWay to come and assist me after an attempted hi jacking moment on the N12. They had to come and change the wheel for me as I had NO TOOLS to change it myself. Only on my FIRST service it supp**** to me. On the first service I showed them that the light of ABS is still showing and not be reset or fixed. That was never done. I went out of the country for 3 months due to work. Returning, I did notify them that the light is still not reset, the petrol manual lever is not working and they never stamped my Service booklet. Which is think is normal, but what really made me ********** angry was the Service Agent on the phone. She is rude, arrogant and completely lack of customer ethics service. I don’t care who she is, what service certificate she has or the years’ service, she LACK extreme client telephone manners. Secondly, they never even attempted to wash the bakkie after they have done fault diagnostic on the vehicle. Thirdly they worked on the wheel, do not take any pride in their work and just left my wheel cap tinkling all the way. It is so much effort just to fit a wheel cap. It is such a small thing, but I think you can see my point in all this. I stay on Letamo Game Farm – so I have to travel 28km every time. Yesterday, was a complete waste. They did absolutely nothing on the vehicle as they do not have the parts and the spares. So, whenever they are ready, I have to once again drive all the way and waste so much petrol.
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30 months ago
Worst Gas Company in the West Rand
One of the worst companies to deal with. Their Representative do not worry anything about client service. I am not sure why the have Refiloe there is he is the most *********** and useless rep I have ever met. They always promise the world, but you get nothing in return. I hope they go down, because it is a disgrace how they deal with customers. We have moved to Gas2U and so far so good. Good riddance to this company, specially Lanseria Branch.
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30 months ago
WORST JACUZZI COMPANY IN SOUTH AFRICA - Technospa
One of the worst jacuzzi companies in South Africa. We purchased 3 Jacuzzi's from them. All of the 3 gave problems less then 1 year. There was multiple parts replacements. Once they have their money, the remain silent. They do not take responsibility for any fitment. We had to arrange labor as their people was not sufficient to get anyone here to assist. DO NOT USE THEM AT ALL!!!
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