LR
Lerato R
Active since Aug 2023
5
Reviews
0
Industries
Reviews
5 reviews17 months ago
A Spectacle of Incompetence – X-Tend Fibre, The Unstable Circus Act
If there were an award for "World’s Most Consistently Inconsistent Internet Service Provider," X-Tend Fibre would win hands down. Picture this, they cut off your line without shame, refuse to make up for their constant inability to provide what you're paying for, and then audaciously demand full payment for a service so erratic, it should be named after the weather. Fine, you pay them their ransom (sorry, "bill") under the promise that your line will be restored immediately. Do they deliver? Of course not! They’ll "send a technician tomorrow." Oh, tomorrow! The magical day where all broken promises go to die. What kind of tech wizardry are they running over there that requires a day-long summoning ritual to unsuspend a line they already collected payment for? Maybe they’re still stuck in the stone age, chiseling “internet reconnection requests” on slabs of rock and waiting for a carrier ***eon to deliver them. Here’s a suggestion, how about you spend less time perfecting your copy-pasted excuses and more time investing in infrastructure that actually works? Your services are as stable as a house of cards in a wind tunnel, and your customer service is the cherry on top of this disaster sundae – unhelpful, dismissive, and full of empty promises. Save yourself the headache and look elsewhere. X-Tend Fibre isn’t just unreliable; they’re a masterclass in how NOT to run a business. Zero stars if I could. Actually, give them negative stars, because they owe me time, sanity, and the internet service I never actually got.
56 replies
20 months ago
Formal Complaint: Unacceptable Service and Request for Apology at Sorbet Eastrand Mall
I am writing to express my deep dissatisfaction with the appalling service my wife and I received at your establishment (Sorbet Eastrand Mall) on 1 September 2024. As loyal customers who have previously enjoyed your services at Lonehill and Sandton branches, the experience we encountered on this occasion was nothing short of disgraceful and completely unprofessional. We arrived promptly at your salon at 9:00 AM, only to be told that you were fully booked, and the earliest available appointment was at 12:30 PM. Despite the inconvenience, we decided to wait in the mall for over three hours, trusting that the staff had reserved the 12:30 slot for my wife as discussed. To our shock and dismay, when we returned at the scheduled time, we were informed that the appointment was no longer available and that my wife would now have to wait until 2:30 PM. This blatant disregard for our time and the resources we expended to get to your establishment is unacceptable. When I intervened to understand why my wife was being treated so poorly, your front desk staff had the audacity to claim that my wife had not confirmed the 12:30 appointment, contradicting the conversation she had with them earlier. Instead of acknowledging the possibility of a mistake or miscommunication on their part, they chose to engage in a defensive and disrespectful manner, leading to an entirely avoidable confrontation. It is beyond disappointing that an establishment like Sorbet, which prides itself on customer service, would allow such unprofessional behavior from its staff. Our entire day was wasted, and my wife was left humiliated and distressed by this experience. We expected far better from your brand. I am demanding a formal apology for the appalling service we received, as well as for the time, effort, and resources we wasted due to your staff's incompetence and lack of professionalism. I trust that you will take this complaint seriously and address the issues within your team to prevent such an incident from happening again. I look forward to your prompt response and a resolution that reflects the standards Sorbet claims to uphold.
53 replies
24 months ago
billing@intercelonline.co.za
This has been by far the most frustrating and and agonizing experience I've ever had as Intercel's customer. I purchased their fasted and most expensive fiber internet service 200Mbps/200Mbps but after the installation I got Download speeds of 5.86 Mbps and Upload speed of 1.24 Mbps and the latency fluctuates between 200 and 350ms. It has been 20 days of anguish! With a download speed of 5.86 Mbps, I experience painfully slower loading times for web pages, buffering when streaming videos in high definition, and longer download times for files. Their customer support is literally nonexistent so you will be on your own. You have been warned. Stay away!!!
0 replies
29 months ago
NewCore Fibre Is A ****
I PAID FOR THE MONTH OF NOVEMBER AND THEY STILL DISCONNECTED ME!!!! Good day Lerato Kindly be advised that we've not received your R440 payment for November services after the R449 admin fee payment made for October. Please email POP including the R100 reconnection fee. Kind Regards, Newco Accounts.
73 replies
32 months ago
Stay away from Supersonic. Learn Or Perish
No internet for two weeks, if i do get the internet, it is extremely slow. When i try to call them, they make me hold for over 30 minutes and my issue never gets resolved. Their WhatsApp service is trash as it does not do what it is intended. I keep getting the same automated messages about previous outages instead of a consultant to help me. I haven't been able to reach them for two weeks now and i am expected to pay them R1000 every month whilst they are giving me a sub-par service.
132 replies
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5 (100%)