RS
Rikus S
Active since Sep 2023
5
Reviews
0
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Reviews
5 reviews4 months ago
Booked for a flight that does not exist!
We booked our pet to fly using the Pet Lounge service through BidAir Cargo from O.R. Tambo International Airport to Port Elizabeth International Airport. We received a booking confirmation for a flight only to later discover that the flight we were booked on does not actually exist. What made the situation far worse was the complete lack of communication. We tried calling multiple phone numbers, repeatedly, and no one answered. Eventually, we contacted Port Elizabeth directly, where someone did answer. The entire response we received was: “Hello, book another flight.” That was the full conversation, no explanation, no apology, no assistance. We were already nervous about using Pet Air Cargo after reading previous reviews, but we felt we had no choice as we urgently needed to get our pet safely to their new home. Unfortunately, this experience has been extremely disappointing. The lack of professionalism, accountability, and basic communication is unacceptable, especially when dealing with the transport of animals, where trust and reliability are essential. Not being able to get hold of anyone simply to explain what is happening is beyond frustrating and, frankly, concerning. Based on our experience, we cannot recommend this service.
53 replies
10 months ago
Ineffective Admin at Cartrack
I recently purchased a vehicle (second-hand, but new to me), and to my surprise, the dealership had a Cartrack system installed in the car without my request. My insurance provider did not require it, and I certainly did not ask for it—let alone the top-of-the-range (and most expensive) Cartrack system that was installed without consultation. Despite this, I accepted it and was referred to the Cartrack representative at the dealership on the day I collected the vehicle. I completed and signed all documentation, including providing my personal and banking details so that a debit order could be loaded on my account for the monthly fees. Less than a week later, I received a call from Cartrack requesting my ID and other details again for verification purposes. I explained that I had already provided all of this at the dealership. The caller then emailed me the same documents I had already completed. When I followed up a week later, I was told that Cartrack had received nothing from the dealership. I proceeded to fill in the forms once again and submitted them immediately, including my banking details for the debit order. Today, I received an SMS stating that a debit order has been loaded and needs to be accepted. However, nothing appears on my banking app for approval. Later this afternoon, I received another SMS stating that my account is now in arrears—despite the fact that no debit order has been loaded and no payment has been deducted. This process has been completely inefficient and frustrating. I have submitted my information twice and followed every instruction. I have not defaulted—Cartrack simply failed to load the debit order. I am now being penalised for their internal administrative failures. This is unacceptable, and I would like Cartrack to urgently resolve this matter without placing any blame or financial burden on me for an error I did not cause.
112 replies
18 months ago
Standard Bank Refund Issues!
I have assisted my mother in her request for a refund of her debit order on her vehicle finance account with Standard Bank. The account had been settled yet they proceeded to deduct the instalment on 30 September 2024 despite the aforementioned. She phoned the contact centre immediately and was informed that they would refund her. Despite the guarantee of the refund no money had been received thus far. After numerous phone calls and queries it was confirmed that the refund was processed and finalised on the 4th of October 2024, however taking into consideration the delay of funds reflecting between different banks, the funds are still not paid into her account. The consultant requested we provide a statement of the account to prove that we did not receive the refund and same was done immediately, however to no avail. I would like to confirm that despite the frustration, the call centre consultants were incredibly friendly, despite the fact that this issue has still not been resolved. God forbid you ever owe a bank money, they will pester and threaten you as is their right, but when they owe you it is a nightmare to get what you are entitled to. The account was always paid in time, they never had to wait.
159 replies
27 months ago
Webafrica Please Assist!
We have been trying to talk to an agent on the WhatsApp line for the whole day. Our internet is out and there is no outage as per the system. There is also no number to phone and when connected to an agent they merely say hi and then they disappear. Then the chat gets closed as they did not chat to us!? ***?
0 replies
32 months ago
Bad Customer Experience
The WhatApp line seems to be unmanned and no query is being answered. I've been trying for over two hours now.
131 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)