AW
Angela W
Active since Sep 2023
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Refund that never comes - MTN
I took an MTN month to month contract for a router last year as we were having WIFI issues on our area. The staff at MTN Cresta were amazing and friendly and helpful. As I am very diligent with my payments, I received the invoice on the 4th of January and paid them. They went and debited my account 2 days later. On the 7th of January I called MTN Customer Service to request a refund and that is when this ordeal started. Customer Service agent confirmed that he could see my payment as well as the debit order. He raised a ticket for a refund. I received the email later that day "Kindly be advised that we need to allow time for the debited amount to reflect successfully on our system. This process typically takes up to 72 working hours. Once the transaction has been confirmed on our side, we will then be able to proceed with the refund request. Please note that you also have an option to leave the money in credit to payment the next bill or log another ticket after 72 hours. You also have an option to leave the money in credit and MTN will not debit on the 04/02/2026" No where is there a message asking me to reply to this email. This ticket was closed on the 9th of January, but I was not aware. I then called again on the 14th, only to receive another ticket and the email was only received on the 15th, requesting that I send through a POP, which I did. And still nothing. I then called again on 16th saying the need to raise another ticket, I then received an email on the 17th, telling me that there is a document missing. I have been calling everyday now and getting a different excuse every time. As well as a new ticket opened. Today I have now been told to open a new ticket all together. And again I will have to wait 5-7 working days for my refund. I work in customer service, our clients receive emails immediately not hours or days later. The agents can also not type up an email properly and the emails are not clear as to what you want the customer to do. This is honestly the worst customer experience I have ever had. How can it take 13 days to process a refund? That is still being processed currently. I have cancelled the month to month contract and I have no idea when I will or if I will ever receive the refund. I will think twice before referring anyone to MTN ever again.
0 replies
21 months ago
Classes are TOO BIG~
Not happy with the way the school just changed class sizes, without discussing it with parents or teachers. It was stipulated that the classes would not be more than 18 in a class. My child is now in a class of 32 plus children. This has taken away the interaction and personal touch with each child. It is sad to hear a teacher saying she cannot get through all the children because the class is too big. I have messaged the principal numerous times and do not get an answer.
58 replies
30 months ago
Delivery date pushed out by another week
Pathetic!!!! I ordered goods that were IN STOCK. My total value was over R500.00 which meant free delivery. My date for delivery was 3rd November. Which I was happy with. To my surprise, I can a cancellation email today, to stay one of my items is out of stock. I have just checked on line, and it says in stock. What happens next just threw me. My delivery date has been pushed out to next week of items that are also in stock. One item I needed today. I am so unhappy at the moment, and after calling them to cancel the order so I can do another order that will get delivered tomorrow, I have not had any more feedback. Oh I cannot wait for Amazon to arrive in SA
0 replies
30 months ago
They have been fully supportive in assisting me
<div>They have been fully supportive in assisting me. Guiding me and are always available when I had questions or needed to understand something. They are there every step of the way, from beginning to end. Their professionalism in keeping me updated is over and beyond expectations. Thank you so much Debt Solutions 4 U.</div>
131 replies
31 months ago
PUDO - Ridiculous service and after sales service
I used Pudo for the first time last week. What terrible service. Door to Locker, I print the waybill. The fantastic driver collects the parcel. Receiver never received the pin. Parcel arrived at my doorstep this morning. They will not take responsibility for it and want me to re-do the delivery at my cost. Spoke to 2 different agents yesterday, one over email and the other over Whatsapp, both of them give me 2 different stories. I have been on the phone with them. First call, was the incorrect division. Second call I get told I am being transferred but then end up on hold for 6 minutes. Third call they tell me I gave them my address for delivery. Yes, to return the parcel. Just pathetic.
0 replies
Review Distribution
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1 (20%)
4 Star
0 (0%)
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2 Star
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1 Star
4 (80%)