DC
Derry C
Active since Jul 2010
13
Reviews
0
Industries
Reviews
13 reviews9 months ago
Satisfied customer.
First time user. Registration was quick and easy, selected items I wanted, tracked that stages on their website and delivery was done next day.
0 replies
45 months ago
Game rip off
Ordered a stove online on 26th July based on the specifications listed. The following day I went to look at the stove in store and noticed the specifications were not the same and contacted Game to cancel and refund. Since then I've been trying to get an update from Game, email, chat to us, whattsapp and phone unsuccessfully. On the weekend I received a call asking if I'm at home as they want to deliver, I stated they must not deliver as the order was cancelled. Today I logged onto my Game profile and noticed the status now reflects as delivered, so no refund and no stove. Contacting Game all I'm told is they "looking into it" and usual promises of coming back to me.
0 replies
45 months ago
Issues with cancellation and refund.
Based on the description of a stove on special I did an online purchase on 26 July. The next day I visited a Game store to view the item and the specifications were different to the ones listed on the site. I then cancelled the order and requested a refund, however the items still reflects as "Order confirmed" and out of stock. Following up my emails are ignored and speaking to a contact center agent multiple times all they mention is that the refund is sitting with head office and there is nothing further they can do.
134 replies
45 months ago
Issue with cancellation and refund
Based on the description of a stove on special I did an online purchase on 26 July. The next day I visited a Game store to view the item and the specifications were different to the ones listed on the site. I then cancelled the order and requested a refund, however the items still reflects as "Order confirmed" and out of stock. Following up my emails are ignored and speaking to a contact center agent multiple times all they mention is that the refund is sitting with head office and there is nothing further they can do.
0 replies
47 months ago
Unable to cancel Vodamail.
I am an Vodacom Pay as You go customer. On 26th May I received an sms stating I would be charged R29 pm for Vodamail usage, a service I do not use and an amount of R29 was deducted. I have been trying since to have it cancelled by visiting a Vodacom branch and using the contact us unsuccessfully. The 082-135 does not have an option for Vodamail and Vodacom's Tobi states I need to be a Top Up or contract customer. I finally managed to get hold of an agent but she was unsure what to do, finally asking for my details and telling me a technician would call. Why would I need a technician to assist in cancelling email vodamail ?
268 replies
51 months ago
No feed/update on queries logged
No feedback/update received for numerous incidents (phone and email) logged where I am unable to view/download my policy documents. First incident logged 8th February and other than standard auto reply stating acknowledging receipt, nothing thereafter.
53 replies
59 months ago
Good experience
Normally I'm complaining about Mweb but this is a positive experience. Years back when I moved from ADSL to LTE Mweb made an error and instead of adding LTE as user product on my account they added it as a different user,. This meant my email details and LTE products reflected with different user numbers but will not be charged additional. When I swopped to Fibre they kept this arrangement. Beginning of week I received an SMS stating I would now be charged R59 pm if I want to the user which contains my email. I contacted Mweb admin to query this and after speaking to Mweb's, fully expecting a lot of red tape and been transferred from department to department, they quickly sorted it out.
0 replies
59 months ago
Mweb not replying to queries
My Mweb fibre speed was meant to be upgraded from 25mbps to 50mbps and while this shows on my product profile my line speed remains at 25mbps. Calls logged via My Queries are closed without any update.
0 replies
68 months ago
MWEB worse service provider.
Mweb must be the worst ever. To get through telephonically takes ages as you wait. When you do eventually get through you are passed from one department to another. Logging a query on the web is also useless as you do not receive a reply or update.
0 replies
69 months ago
Poor work and aggressive attitude.
Appeared to know what he was doing but things quickly went downhill. Poorly laid tiles were blamed on floor surface, but even the bedrooms and lounge that he applied screed and therefore he was responsible had issues. After the screed he inflated his cost for surface removal (tiled areas) in preparation for tiling sqm by 19% and even included the areas he laid screed. A measurement showed this up, during measuring I also spotted one of his workers insert his shoe under the tape measure and lift it thereby increasing the distance, incidentally this was in the bathroom which he later stated i mentioned should not be included until I showed him the whattapp message specifically mentioning they were included. Tiles were laid with obvious lips, skew, his workers also walked over newly laid tiles shifting them . He was most defensive when issues were raised, accepting no responsibility other than appearing to reluctantly fix items, one particular tile had to be laid 4 times on my insistence, another around a door area looked as if someone had used a pliers to snip it as it had jagged edges. Grouting was not complete and in some areas over use. My angle grinder was used and when i found it the grinder was in one of the rooms, the safety guard which had been removed I found a few days later lying outside. Cement finger marks were left on walls, property was damaged, a dozen beers I had mysteriously disappeared, some items of clothing were used to wipe floors and left lying around. Punctuality was also an issue, he would arrive any time from 8am to 2pm, Sloppy is best I can summarize his work, he has no business being involved in construction. I've had to hire another tiler to install/fix the work he was contracted to do as I refuse to allow him back.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
2 (15.384615384615385%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)