GM
Glynis M
Active since Jul 2010
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Helpful and caring service.
This is a review of consultant Precious Xego at Dotsure.co.za I contacted Dosure to discuss an issue with them and Precious was the consultant who worked with my case. What a lovely person she is! She took the time to listen to my story and then made a suggestion as to how to solve it. She is eloquent and has a warm tone that makes her very easy to work with. It would stand many conpanies in good stead to have employees like Precious in their call centres because then the general public would not be so aggressive when having to deal with call centre staff. Precious is a lovely person and if there was a star rating, she would get a full 5/5 from me! Well done, Dotsure, on having such a valuable employee. Thank you, Precious, for being the amazing person that you are. Never lose that gentle, caring nature.
53 replies
15 months ago
Exceptional service from exceptional people.
I had approached a different company prior to contacting Apollo, but the other company was more expensive than my budget allowed. What finally sold me on Apollo is that their geysers are encapsulated so that rust is limited as far as possible. I have a friend who had his geyser fitted four years and who still talks about the exceptional service he had from them. From the beginning, Tom and Daniel were very good, offering me advice and dealing with my myriad questions without losing patience. The team who fitted the geyser were absolute troopers for working in the rain. Thank you, All, for the outstanding service. questions.
0 replies
15 months ago
Exceptional staff.
James, Char and Zeenith have been exceptional in handling my case, especially as it was over the December holiday period.
0 replies
22 months ago
A major asset to Absa Westgate.
This review pertains to Absa Westgate and Nomsa B, who is a client service representative. I recently lost my mother who was an Absa client. I went to the Westgate branch where she was a client and was helped by Nomsa B. Nomsa was incredible! She patiently listened to me as I struggled, through my tears and heartbreak, to tell her why I was there. She fetched a glass of water for me and offered me tissues as I wept. When I was sufficiently calm, she explained in an extremely gentle manner what the steps were that I needed to take with regards to my mother's account. In the four weeks since my mother's passing away, I have had to go to the bank thrice to get assistance and, as fate would have it, Nomsa has helped me each time (that is simply how it happened when I was in the queue). I have also had to deal with each of the other banks in this time for other matters but no staff at the other banks were as compassionate, caring and gentle as Nomsa. She is the embodiment of what customer service should be. She is an asset to Absa Westgate. I will forever be grateful to her for assisting me in what has been an exceedingly difficult time. Thank you, Nomsa.
53 replies
25 months ago
Deception and incomprehensible incompetence.
This is a comedy of errors! Long story short: I lodged a claim, technician arrived at my house without informing me or arranging an appointment. Work was done but nothing works. I fired off a volley of emails to raise this issue and was met with a dismissive reply, untruths, another dismissive email - and the issue for which I've claimed remains unresolved. Ah yes, there was also an sms (yes, in 2024) in which a promise was made to attend to the problem. That doesn't surprise me - so I'm going back to Auto & General who are clearly the superior insurers.
56 replies
25 months ago
Hello, Sunshine!
The staff at GoSolr have been exceptional in handling my unique situation. Literally days before they were due to install the solar power solution at our house, the substation up the road from our house was vandalised in what was to become 3 weeks without electricity from the power utility whose name shall not be mentioned here (free advertising). GoSolr arrived on the scheduled date to install the system but were unable to do anything because the system is grid-tied. They assured us that they would send their technician to connect us once electricity was restored, i.e., a new substation would have to be installed first. When the new substation was fitted, it was a week before Christmas. Our system eventually came online on 27 December. GoSolr did not charge us for what turned out to be 5 weeks without power - Januworry was not so for us as we were only billed at the beginning of February. The staff of GoSolr have bent over backwards to accommodate us and have even been available after hours on a Saturday. They have accommodated me despite the stupidity of the company with whom our house structure is insured. They are friendly, knowledgeable and efficient - the big insurance company with whom we are insured would do well to learn from them. Above all else, I am thrilled to have found this company who offer solar rental as opposed to the exorbitant outright purchase prices on the market right now. GoSolr are the rays of sunshine service providers whom everybody needs.
56 replies
50 months ago
Discovery Health gangsters.
What gives Discovery Health the right to tell me what plan I qualify for, based on my salary? The plan they offered me means that a quarter of my salary will be used to pay for a basic plan that allows me access to service providers who are 5 steps away from bundu! What kind of company tells its clients what kind of product they will provide to the client based on what they INSIST the client must pay? This is a gangster tactic! I know what my finances are like - I approach you to provide a service based on what I CAN afford, not what you TELL me to afford! Discovery and Adrian Gore, you do not have the interests of ordinary South Africans at heart - you clearly only have the interests of the wealthy as your business model. Quite frankly, I can't wait to see this company sink!
106 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)