NM
NICOLE M
Active since Nov 2023
4
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0
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Reviews
4 reviews30 months ago
accident
It saddens me so much with the concern and help of management received from Mr. delivery food. I know I am not the only one that has dealt with this situation so this is why I’m putting it out here. Date of Incident : 30/10/2023 Time: 16:36 Driver Name : Elie Nshimirimana On my way home from work one of their drivers with a MR Delivery bike drove into my drivers door, it was not his right of way as he gapped himself through the intersection with traffic. We first stopped and helped him with his bike and made sure he was alright in which he was, however he was just shocked as much as I was. I got furious when I asked him for his contact details his response was ‘’ I do not have a license and as well as a phone’’. Immediately I knew that he is lying, he even gave me incorrect contact numbers. Never the less he told me that everything is fine he doesn’t need any of my details and that we should leave. I couldn’t leave because my door was severely damaged. When I got home, I immediately called MR Delivery, however they only have a customer careline number available. I spoke to Mbasa N, whom assured me that my issue will be resolved, my car will be repaired and the driver management will contact me later that evening. I received an email to fill in all details of the accident and from that day till today I am still awaiting for follow up calls from the driver management, social media team. Its been one week and Ive been emailing and calling them repeatedly. Ive requested for management numbers to call them myself because every person I spoke to just kept telling me to wait, no staff member could provide a branch number or any kind of management in which I could contact. I’ve spoken to Luzuko M. who passed me on to Lucan boukers who assured me that he will contact me with his direct email. Ever since that day I haven’t heard from him and I have sent emails requesting him to contact me and still nothing. This driver is in the Cape town gardens Branch. I eventually got hold of Andrew and Eric from the Rondebosch branch and still nothing. I spoke to Libo from the auditors first line and he was willing to transfer my call to his manager Grant, but Grant refused to speak to me as he will check the emails. I made contact with the driver and he had the audacity to pretend he doesn’t know what I’m saying, so I sent him WhatsApp to ask if he was been interviewed and if his manager contacted him but he replies ‘’I’m driving’’, clearly MR D doesn’t care because the same driver is still on the road and yet I haven’t received any feedback besides waiting and waiting. My point from all of this communication with numerous agents is that what if someone was badly injured and could of died, would MR D still request that I should wait, as a manager his concern should have been given and I should have been contacted, the fact that there is no direct emails from managers or any one that deals with these situations. The customer line is pathetic. It would have been different if this was a fight over food but this is an accident which is something serious and yet no one, absolutely no one can help to get this matter sorted.
0 replies
30 months ago
Accident
It saddens me so much with the concern and help of management received from Mr. delivery food. I know I am not the only one that has dealt with this situation so this is why I’m putting it out here. Date of Incident : 30/10/2023 Time: 16:36 Driver Name : Elie Nshimirimana On my way home from work one of their drivers with a MR Delivery bike drove into my drivers door, it was not his right of way as he gapped himself through the intersection with traffic. We first stopped and helped him with his bike and made sure he was alright in which he was, however he was just shocked as much as I was. I got furious when I asked him for his contact details his response was ‘’ I do not have a license and as well as a phone’’. Immediately I knew that he is lying, he even gave me incorrect contact numbers. Never the less he told me that everything is fine he doesn’t need any of my details and that we should leave. I couldn’t leave because my door was severely damaged. When I got home, I immediately called MR Delivery, however they only have a customer careline number available. I spoke to Mbasa N, whom assured me that my issue will be resolved, my car will be repaired and the driver management will contact me later that evening. I received an email to fill in all details of the accident and from that day till today I am still awaiting for follow up calls from the driver management, social media team. Its been one week and Ive been emailing and calling them repeatedly. Ive requested for management numbers to call them myself because every person I spoke to just kept telling me to wait, no staff member could provide a branch number or any kind of management in which I could contact. I’ve spoken to Luzuko M. who passed me on to Lucan boukers who assured me that he will contact me with his direct email. Ever since that day I haven’t heard from him and I have sent emails requesting him to contact me and still nothing. This driver is in the Cape town gardens Branch. I eventually got hold of Andrew and Eric from the Rondebosch branch and still nothing. I spoke to Libo from the auditors first line and he was willing to transfer my call to his manager Grant, but Grant refused to speak to me as he will check the emails. I made contact with the driver and he had the audacity to pretend he doesn’t know what I’m saying, so I sent him WhatsApp to ask if he was been interviewed and if his manager contacted him but he replies ‘’I’m driving’’, clearly MR D doesn’t care because the same driver is still on the road and yet I haven’t received any feedback besides waiting and waiting. My point from all of this communication with numerous agents is that what if someone was badly injured and could of died, would MR D still request that I should wait, as a manager his concern should have been given and I should have been contacted, the fact that there is no direct emails from managers or any one that deals with these situations. The customer line is pathetic. It would have been different if this was a fight over food but this is an accident which is something serious and yet no one, absolutely no one can help to get this matter sorted.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
0 (0%)
1 Star
2 (50%)