DB
Dale B
Active since Aug 2010
57
Reviews
0
Industries
Reviews
57 reviews3 months ago
Still Waiting for a response from Woolworths
I refer to my previous review about my experience with Woolworths who did not respond. I have since tried calling them and visited a Woolworths Food store where the original problem occurred. After my visit I received a sms with all the incorrect information. I was promised a R250 voucher and was sent one for R150. They also sent it for my husband and not to Mrs B.... I have received emails from Zaahir Damons - 21 Dec, Jodie Henry - 7 Jan. I spoke to a Axolile today 7 January who said he would sort it out for me. I have not had a response from Woolworths to any of my numerous emails. I'm hoping that maybe I might now get a response. Most of the stores where I shop give excellent service here in Cape Town but unfortunately this is not the case with customer service. Maybe my second attempt on a public platform will get a response....
0 replies
3 months ago
No gift card received, despite being promised.
On 3 December 2025 I addressed a complaint I had with the Wolworths product, Chuckles. I was informed via email as a result of my bad experience I would be receiving a gift card, which would be sent via SMS to my phone. Unfortunately after sending emails, I have not had any response nor have I received the promised gift card. I have now had to resort to going via Hello Peter to get a response.
0 replies
9 months ago
INCORRECT ADDRESS ON TAX CERTIFICATE
It is unfortunate that I have to use this platform to get service from Momentum Health. I have been trying unsuccessfully to get my Tax Certificate with the correct information, ie my address, sent to me. They have sent it but with the incorrect address on it. This has happened twice!
56 replies
10 months ago
CARD NOT ACTIVATED FOR TAPPING AND INSERTING A PIN
I have been battling for a couple of months to have the pin function activated when my debit card is tapped. I have called in at the Gardens branch twice and my last visit was to Cavendish Branch on 14 June Ref Rc25061411451 - spoke to Iris Segwagwe who assured me it would be activated. I tried it as instructed - used three times inserting and then tapping on the fourth attempt - and it still doesnt work! Dont know what else I can do to sort this out. I have wasted so much time at the various branches and still cannot get it resolved. I asked that ALL transactions for tapping have the pin option. Is there anyone at FNB who can actually help me?
56 replies
11 months ago
Vodacom Ignores customers instructions
On the 5 May I contacted the call centre regarding taking out a contract - the Red Core Package - 200 Minutes,, 14 GB and 126 SMS's I specifically said that it was only to start on the 1 JUNE. I am (or should still be) on a Smart Sim only month to month package until the end of May. I spoke to a Desire Gounder, Durban branch at 13:00. Spent 17 minutes stressing that it must only commence on the 1st June and was assured this would be done. On the 8th May I checked to see how many minutes etc was left and the sms received stated I was on a RED 7GB 200 minutes etc package. I then proceeded to call Vodacom on the 8th at aprox 15:11 and spoke to Vuyo from PE - call lasted an hour as the call kept cutting out. He assured me that I was still on my old package. Just to make sure I called in at a Vodacom store today, 9 May and was told that I was Definitely on the NEW package! What happened to the Consumer protection Act? My instructions to Vodacom were completely ignored! This is the reason I do not WANT to take out a Contract! Vodacom you need to give me an answer and revert back to my old Smart SMS that I was on and ONLY change it on 1 June as requested and confirmed by your reresentative.
116 replies
16 months ago
Excellent service from Hirsch's Claremont Branch
What a pleasure it is to walk into the Claremont Branch, Cape Town. One is greeted with a smile and the service I received from Clarissa was excellent! She went the extra mile to assist me and make sure that I was satisfied with my purchase. A true asset to the Company.
0 replies
16 months ago
No service from Multichoice, despite paying for a service which we cannot get.
For the past two weeks I have been battling to get a response from Multichoice. We are paying for a premium package which includes Showmax but have never been able to watch it! We have insurance for two exploras and were informed that all one had to do was call them and they would arrange for the Explora to be exchanged and the upgrade model delivered, free of charge. Has anyone ever tried doing this? because it doesnt work. I'm either cut off or told that we would be contacted, none of this has happened! Is there anyway soomeone can assist?
56 replies
24 months ago
Difficult to get service due to lack of staff
I called in at the FNB branch of FNB on 2 May as I was unable to adjust my limits. When I logged in on their system I was told that the cardholder - me - was not authorised to use the card! I have now just received an email saying I am being charged for My Limit Alert which I never authorised nor did I request. I have jhust called the number and after holding on for some time was told that they have to find ouot what is going on. Please can anyone at FNB give me an answer and nolt charge me for something I didnt ask for! Thank you
53 replies
25 months ago
Great Service
I previously reviewed FNB Blue Route and gave then 1 star. What a pleasure it was to call in at the Claremont Branch and be helped by Carmen. She was patient, understanding and nothing was too much trouble. She took her time in explaining everything. It is a great pity that other branches do not give the same excellent service that my husband and I received from this lady. Thank you Carmen!
53 replies
26 months ago
Taking much to long for a reversal
Unfortunately once again I have to write a review due to bad service at this business. A deduction was made on my account end February and I was assured that it would be reversed. Todate nothing has been done! Once before an error was made when I lived in Jhb and the reversal was done immediately but apparently here in Cape Town one has to wait for the branch to first get authorisation and in the meantime I am missing out on interest due to no fault of my own. FNB you really need to improve your service to the clients. I am seriously thinking of withdrawing my investment with FNB.
56 replies
Review Distribution
5 Star
10 (17.54385964912281%)
4 Star
2 (3.508771929824561%)
3 Star
1 (1.7543859649122806%)
2 Star
11 (19.29824561403509%)
1 Star
33 (57.89473684210526%)