NG
Nozipho G
Active since May 2011
5
Reviews
0
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Reviews
5 reviews123 months ago
Medical Aid Misuse
A month ago I went to the optometrist to get new glasses,then I get first quote which I sign for as that would be what my medical limit be,however just before all is done she suggests that I need to change the frame selected as my script will not hold on that frame.We then discussss that they should not process claim until I have confirmed with my medical aid that the claim will be covered as I was expecting my savings to be up the following month, however their assistant goes ahead and processes the claim when I call them I discover that they have claimed.The assistant is now pleading with me to at least pay half of what was claimed for and I refuse because that was not my instruction and will certainly not have that money. I call to speak to the manager and each time she is not available.Finally when I get hold of the manager and request the quote I discover that they amended the amount by hand and processed claim while I did not sign for the change and they expect me to pay .
0 replies
128 months ago
Bad Service
The consultant was already waiting to call me soon as i pressed the send button. We did all the necessary vetting,then i confirmed with him that the phone would be delivered a day or two later as i could walk into any store to get one.I believed him and his story was confirmed when the next day i got a call to say the phone is being shipped out. A week later I called to find out where the delay was and they told me they've been calling yet i was patiently waiting for that call and it eventually turns out that the want to blame the courier company. out of frustration i decide to cancel the contract ,above that they don't even attempt to retain me. Few days later im calm and want to sign reinstate that contract and im now being asked to produce things they didnt ask for on the initial application ,now i get penalised because i spoke formyself
75 replies
130 months ago
short changed
I really feel begrudged that when you get to shop ,consultants are eager to assist especially when a new contract is signed because that will ensure that they receive commission come month end.They forget to explain the pros and cons of the contract.They never inform that other phones are not covered by warranty if you choose not to take insurance,I have a Samsung S4 mini that has a motherboard damaged and now they want R3800 for it and now we are paying for a contract without a gadget because the consultant failed to explain details.
75 replies
131 months ago
Killer Driver - TRUCK 645
The driver was like a maniac on M1 south ,nearly took us off the roars twice in a short space.t<br>
75 replies
133 months ago
Bad attitude
I just wonder why CellC is on a drive to recruit new subscribers and are willing to pay them to switch over when they have rude employees worse than civil servants,they don't care at all on how they speak to clients as long as they push the envelope their job is done.I would've thought after the the huge billboard advert they would have gone back to the drawing board by ensuring that they revise their customer care etiquette.
76 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
5 (100%)
1 Star
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