ZV
Zelda V
Active since Mar 2009
4
Reviews
0
Industries
Reviews
4 reviews35 months ago
Excellent Service and Product
I placed an order June 9th and received my parcel June 12th. Excellent service and product.
0 replies
81 months ago
Response from Instaticket
RESPONSE FROM INSTATICKET - ticketinfo@instaticket.co.za - HAVE NOT RECEIVED TICKETS - YET......."Thank you for your email and recent purchase and apologies for the late reply. 'Fraudulent tickets' would be to not deliver official ticket and the service we offer, assuming that is what you mean. This may be the first time you have used Instaticket but it is not the first event we have sold tickets for. We are established locally and have been providing tickets in South Africa for a number of years, in this time we have served 10's 000's of happy customers without any issues - you cant just sell tickets you don't end up supplying we use a world-leading payment gateway service (Stripe) who ensure all transactions are legitimate at both ends. We have an allocation from the venue, not the organisers as we pay a premium for this for every event including events that no one goes to like the soccer! There is nothing 'fraudulent' about the tickets we will supply you with. People in SA are very quick to call things a 'scam' or 'fraud' but in our case and many other businesses, this is unfair and usually unjust. You will receive all your tickets in time for the event and fully in line with the service we have offered/sold to you. All tickets and order are 100% guaranteed."
0 replies
97 months ago
Disappointed and Disgusted
Having frequent other SPA’s, unfortunately your establishment was a complete disaster. It was supposed to be a perfect anniversary celebration, yet we left feeling disappointed and disgusted. 1. No disposal underwear was provided. After the body scrub, we had to take a shower in our underwear. We did not make provision for dry underwear. We weren’t sure whether we should laugh or cry about your disposable slippers and the extra small gowns. In hindsight with no underwear, an excuse for slippers and gown we could have walked around naked! No difference! 2. Had to ask for milk, and was presented with soy milk. We don’t drink black coffee or soy milk. 3. The worst was probably the “light lunch” included in the R4,000 package. I still have nightmares. Our steak was hard as rubber, the mushroom sauce was nowhere to be found. When I enquired about this, I was met with blank stares and no assistance. Why could you not follow up with the restaurant and at least provide us with feedback. Instead you chose to ignore our request (and us) We had to eat in the nail bar… Really? Would YOU be happy to have your food where you have just treated nails? Disgusting! Perhaps this should be reported to a governing body, how safe is this practice? You expected us to sit on low sunbed chairs in the pool area, how do you know that we have the physical ability? Or in the reception room for all and sundry to see us. It is clear that you’re establishment is not in a position to offer a food inclusive package. I strongly suggest you remove this from your menu.
0 replies
98 months ago
Fraudulent Sim Swap
• Upgrade done 10 March 2017 at MTN East Rand Mall • Around noon Monday, 12 March 2018 I had “no service” • Contacted MTN Customer Care spoke to Portia. She informed me that a sim swap was requested at 14h00. I confirmed that it was an unauthorised request as NO sim swap was requested. She confirmed that the sim in my possession was not the one registered on the system. She was reluctant to assist me and I requested to speak to a manager. Bongi, “the manager” very quickly changed the actual trail of events. Now the sim swap was done in November 2017. He also advised me that he is unable to assist me telephonically; I need to visit a store to have my “no service” issue resolved. He was very apathetic to my predicament and was completely uninterested in assisting me. I also had another request – to cancel two data cards upon which he requested me to call back the following day, as they are busy closing office. Due to this inconvenience and no fault of my own I had to suspend all banking activity to prevent fraudulent activity on my account. • Tuesday, 13 March 2018 I went to the MTN branch: ****arney Mall. Carvison assisted me. Carvison made a phone call and said that my service “should probably” be reinstated by 18h00 in the evening. HOWEVER, if it is not reinstated I need to visit the store AGAIN to escalate the matter. (so he already knew that nothing was being done) • Wednesday, 14 March 2018 I went to go back to the store, as to no surprise, I still didn’t have service. I explained everything to the Manager: Puleng who decided to escalate the matter, AGAIN. I was told to rather BUY a new sim card… Already this indicated that MTN at no point was going to resolve the original sim issue. • This morning, 15 March 2018 I went back to grudge purchase another sim card. • Every time I was given the same lame excuse “it will be escalated” To whom – the man on the moon? Don’t you have process flows? No mechanism to identify potential risks, no turnaround times to automatically escalate to the next level if not resolved within your time frames?
210 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)