Fatima B

Active since Jan 2024

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Industries

Reviews

32 reviews

1 month ago

Lack of Professionalism and Outstanding Asthma Claim Queries

Dear HelloPeter Team, I am submitting a complaint regarding Discovery Health’s handling of my chronic asthma queries for my dependant, Shawwal Bagaria. On 19 May 2026, I received an email from Shayuri Devar that was clearly addressed to her internal team, yet sent directly to me. This reflects a serious lack of professionalism and disregard for proper communication protocols. Despite repeated requests, Discovery has failed to provide the information I require. I have already confirmed that the treating doctor is Dr Liam Hoskins, Intercare Sandton (practice number is publicly listed). I now request Discovery to provide, in writing: Which pharmacy will dispense Symbicord at the Discovery tariff rate (excluding Dischem). The rand values for the following tariff codes in Shawwal’s approved asthma treatment basket: • 0192 / 0190 / 0191 / 0193 / VCONS / VCONT / 0130 (Specialist consultations) • 1192 (Peak flow) • 1188 / 1186 (Flow volume test) This lack of responsiveness and clarity is unacceptable. I request that Discovery be instructed to finalise these matters and provide the required written feedback by 25 May 2026. Kind regards, Fatima Bagaria

1 reply

Ambledown

1 month ago

Outstanding Ambledown Claims

I am raising a complaint regarding Ambledown Gap Cover. My claims under policy AMBL*** remain outstanding despite being due for processing between approximately 11 May and 21 May 2026. The following claims are affected: Claim No. 2026/014545 Claim No. 2026/014161 Claim No. 2026/013015 Claim No. 2026/012782 Claim No. 2026/012802 This delay is unacceptable. I request that Ambledown be instructed to finalise these claims and ensure payment by 25 May 2026. Kind regards, Fatima Bagaria

1 reply

Discovery Health

2 months ago

Discovery Health: Confusing Benefits Decisions & Broken Health App

Complaint 1: Contradictory PMB Letters Title: Discovery Health sending conflicting letters on depression cover Summary: I received three letters in March, April, and May 2026 with contradictory decisions about cover for severe depression. One declines, one approves under Prescribed Minimum Benefits, and another declines again. This inconsistency is causing confusion and distress. I need Discovery to confirm whether my PMB approval is valid and active. Complaint 2: Health App Downtime Title: Discovery Health app constantly offline, blocking rewards Summary: The Discovery Health app is frequently down, showing “We’ll be back soon” and “Personal Health Fund unavailable.” This prevents me from tracking goals and rewards. Despite my Apple Health app working fine, Discovery asks me to provide screenshots they should access directly. I need reliable app access and proper reward allocation

6 replies

Mopani

3 months ago

Great experience with Mopnai Pharmacy

Great experience with Mopnai Pharmacy — the online purchase process was quick and seamless, with very competitive pricing. Delivery arrived ahead of expected time, and the courier called on arrival, ensuring a successful handover instead of a missed delivery. Very happy with the service overall and would definitely recommend them

0 replies

Oneplan Insurance

7 months ago

Urgent: No Confirmation of Policy Cancellation & Membership Certificate Request

I submitted cancellation for my Medical Aid GAP Cover policy (***) on 30/11/2025, effective 31/12/2025, and have received no written confirmation. I urgently require my membership certificate, which I requested twice via your WhatsApp line on 04/12/2025 at +***2—no response. Please confirm the cancellation in writing and issue the membership certificate immediately. Provide a reference number and advise any outstanding steps or final payments. Policyholder: Fatima Bagaria | ID: *** | Contact: ***.

5 replies

FNB (First National Bank)

7 months ago

Urgent Assistance Required – Online Banking and App PIN Reset Failure

I visited the Nicolway branch on 24/11/2025 (Reference Number: Rt***) to reset my online banking username, password, and FNB App PIN. Unfortunately, the process failed. Branch staff advised that it was due to a system error. After spending an hour at the branch, I was eventually able to access my FNB online account via the web today. However, when I tried to reset my App PIN, even though I provided the correct details, the new PIN is not registering. This is a major inconvenience. I also cannot view which devices are registered on my online banking profile, as the system displays “User not registered.” I urgently require support to resolve this issue and successfully reset my App PIN.

7 replies

FNB (First National Bank)

8 months ago

FNB e-wallet cash retrieval failiure

FNB Islamic Current Account***, FNB Islamic Current Account***, 09 Nov 2025, ***, VODSJ69LG7DP, R150.00. Shared above are the details of a e-wallet transaction that could not be retrieved by the recipient. This is the second time this failure is occurring. Kindly refund the payment without charge, as this is a technology failure on the bank's part.

2 replies

AllLife

8 months ago

Portia Banda is an asset to Alllife and has been for many years

Portia Banda is an asset to Alllife and has been for many years. Thanks you for your superior service

0 replies

FNB (First National Bank)

11 months ago

Urgent – Loan Settlement Not Reflected & Unauthorized Debit Order

Subject: Urgent – Loan Settlement Not Reflected & Unauthorized Debit Order On 28 June 2025, I settled my TymeBank loan for R10,356. However, as of 29 July, the settlement is still not reflected on my account, despite raising complaints on 10 July, 14 July, and again today. Although this loan has been fully paid, it continues to appear as active on my TymeBank statement. Moreover, a debit order was *******ly deducted from my account on 25 July. I attempted to cancel it with FNB, but was unsuccessful as TymeBank had placed a forced debit order on the system. On 29 July 2025, I submitted a cancellation request regarding this debit order to eftph*****@fnb.co.za. I kindly request confirmation that the debit order has been cancelled, considering the reasons outlined above. Given the circumstances, I am left with no choice but to declare this as *****.

2 replies

GoTyme Bank | Formerly TymeBank

11 months ago

Urgent – Loan Settlement Not Reflected & Unauthorized Debit Order

On 28 June 2025, I settled my TymeBank loan for R10,356. However, as of 29 July, the settlement is still not reflected on my account, despite raising complaints on 10 July, 14 July, and again today. Although this loan has been fully paid, it continues to appear as active on my TymeBank statement. Moreover, a debit order was *******ly deducted from my account on 25 July. I attempted to cancel it with FNB, but was unsuccessful as TymeBank had placed a forced debit order on the system. Given the circumstances, I am left with no choice but to declare this as *****.

7 replies

Review Distribution

5 Star

3 (9.4%)

4 Star

0 (0%)

3 Star

1 (3.1%)

2 Star

0 (0%)

1 Star

28 (87.5%)

Fatima B

Reviews

Lack of Professionalism and Outstanding Asthma Claim Queries

Outstanding Ambledown Claims

Discovery Health: Confusing Benefits Decisions & Broken Health App

Great experience with Mopnai Pharmacy

Urgent: No Confirmation of Policy Cancellation & Membership Certificate Request

Urgent Assistance Required – Online Banking and App PIN Reset Failure

FNB e-wallet cash retrieval failiure

Portia Banda is an asset to Alllife and has been for many years

Urgent – Loan Settlement Not Reflected & Unauthorized Debit Order

Urgent – Loan Settlement Not Reflected & Unauthorized Debit Order

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