GM
Gugu M
Active since Feb 2024
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Excellent Service From Discovery Insure
I recently had the pleasure of interacting with Joelene Scholtz from Discovery Insure’s Emergency Services Department, and I was truly impressed by her professionalism and care. She was calm, efficient, and reassuring throughout the process, making a stressful situation much easier to handle. Her communication was clear and compassionate, and she went above and beyond to ensure that everything was resolved quickly and smoothly. It’s rare to experience such outstanding customer service — thank you, Joelene, for your excellent support and for representing Discovery Insure so well!
106 replies
9 months ago
Unacceptable Handling of Third-Party Claim – No Assessment Conducted
I am extremely disappointed with the way Outsurance has handled my third-party claim. Their client was clearly at fault in an incident that resulted in damage to my vehicle. Despite this, Outsurance has refused to accept liability — not based on any proper assessment or factual evidence, but purely on assumptions and hearsay. Firstly, no physical assessment of either vehicle has been conducted by Outsurance. Yet they claim they are unable to quantify the damage because of “pre-existing damage” on my vehicle. I challenge this completely — how can they make such a statement without even inspecting the vehicle? Secondly, they keep referring to a “pre-existing bump” that I supposedly acknowledged at the scene. I have no knowledge of any such damage, and I never agreed to or confirmed anything of the sort. This repeated narrative appears to be fabricated to avoid accountability. Furthermore, I provided Outsurance with a prior vehicle assessment — done before the incident — to assist in establishing the actual condition of my car. I requested that they point out where this so-called pre-existing damage appears. Unsurprisingly, they’ve failed to do so. Outsurance’s handling of this matter has been dismissive and unprofessional. As a third party, I expected a fair and objective process. Instead, I’ve received nothing but excuses. I demand that this claim be properly reassessed with an independent inspection and clear justification for the rejection
106 replies
26 months ago
ridiculous charges
Rent is cheap, however you will pay for it. this is easily one of the worst estate I have ever lived in. The one star is just for the modern finishes in the kitchen 1. they use impact meters for their water meter readings and will charge ridiculous amounts. the Hot water charge is what will sky rocket your bill. expect to pay about R 2 000pm 2. Residents will use your parking space and everyday you will be fighting to use your own parking space. security wont even assist you 3. forget about getting your full deposit back 4. the noise levels 5. estate is not properly maintained.
0 replies
26 months ago
WORST SERVICE PROVIDERS
one of the worst metering service providers. 1. They made a billing mistake and were not charging for hot water over a period of 10 months. The Bill came up to R7k. I lived in a two bedroom apartment alone and there was no way consumption could go up to R2000pm. 2. I tried to set up a payment arrangement with them, they were not willing to negotiate 3. After some time, they bully you into paying by threatening to hand you over
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)