GV
Gerhard H
Active since Jul 2011
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Excellent online help
Excellent service from Annemi du Plessis. Helped me within minutes online to add a new dog to my insurance policy. Star service!
53 replies
10 months ago
Unacceptable customer service
A part of my order was not delivered on 4 June 2025. I have logged the problem on the same day. I received confirmation from a Sinovuyo.J that the matter is being investigated. Since then, I have never heard from them again! I have already sent two emails enquiring about the status of the investigation, as well as a message via their website, but I am simply being ignored. This is unacceptable customer service ...
53 replies
12 months ago
Excellent products and service
I bought one of their wheelchairs (the 2-in-1 Rollator and Transit Wheelchair ) online, and everything went swimmingly: from payment to delivery, to them following up to ask if I'm satisfied. Assembling the chair was easy for me, but might be more challenging for a differently abled person. The wheelchair is of the highest quality, and I can't be more happy with it. They will definitely be my first and only stop for mobility aids in future.
58 replies
14 months ago
FNB + eBucks = DISMAL!
Because I was closing my FNB account, I bought Sportsman's Warehouse vouchers with all my eBucks, plus added some extra cash to use ALL my eBucks. However, I never received my vouchers. When I called your helpline (I think it was on 17 February), they said that the transaction will have to be reversed. I have pointed out that my FNB account has been closed in the mean time, and I have been assured that it is unproblematic. I followed-up on the query on 21 February; the reply was simply that the query is still open. It is 03 March (10 days later), and I still haven't had any feedback from you. I have phoned the call centre twice today, but both times were disconnected without any reason. I have also initiated a chat in online banking. However, I have been informed that I'm "in the queue"; it is now 21 minutes later, and there still hasn't been any reaction. I have even tried a third time now. How can I escalate this query?
213 replies
20 months ago
If there were a ZERO star option, I would have chosen it
People warned me against Discovery Insure - that they are very difficult when it comes to claims / pay-outs. But I didn't believe them, because I've been a very, very happy Discovery Health client for more than 20 years. But my friends were right ... Since I started with Discovery Insure, I had ONE claim after a severe weather incident. The assessor's finding was that the claim should be paid out, but then Discovery made-up facts. In the end, the matter was reported to the Ombudsman. And Discovery is just playing the long game: delaying the process with more made-up facts, based on incorrect photos. This happened more than a year ago, and then is still no outcome in the matter ... My broker then advised me to move to the Purple Plan, which is way more expensive than the regular plan. When I recently relocated, I read their instructions carefully, and it stated that I will be covered for items that break. During the moving, my bed was damaged by rain. Once again, the assessor found that the bed was damaged and that the claim is valid. But once again Discovery reject the claim, because the bed was not broken - it was just damaged! Ridiculous!!! I'm now also considering moving my health insurance, my bank products, and l;ife insurance products ... What a ****!
212 replies
21 months ago
BE WARNED: Once you're a customer, it's difficult/impossible to get out!!!
Can there be any worst customer service?! People are not reacting to tickets on The System. Rude operators don't give you time to talk. And when I eventually got to speak to a manager, Sibusiso, he promised to help ... But, of course, like all the tickets, it just get ignored after a day. Then, out of the blue, I get a call from yet another, new person (Mbali) during hours which I have specified explicitly that I'm not available, followed up by a cold - if not snotty - email informing me that I did not respond to their call. It's now two days, and my reply to that email is just being ignored. It is glaringly clear that Home-Connect has a strategy to make it impossible for people to cancel their contracts. Once your in The System, they're not letting go of you ... Makes me so angry.
58 replies
22 months ago
Horrible customer service since Afrihost take-over
Been a happy client of Home-Connect for years (whom I joined after I left Afrihost because of their horrible client service). And since Afrihost took over Home-Connect service is going for a dive. E.g., I was rehoming and wanted to continue my service at the new address. Logged a ticket on their "app" (which should not be called an app, because sometimes it works, sometimes it doesn't), but got no response from them. So I signed up with VOX in the end ... And now I'm trying to cancel my service at Home-Connect. But that is near impossible, it seems. Despite the fact that my contract state that I have to give 30 days WRITTEN notice of cancellation, they don't accept emails: It has to be done in the "app". I phoned to say that the app won't allow me to cancel MORE than 30 days before end of service, only to be met by an extremely rude operator. I insisted on speaking to a supervisor. Then someone said (not a supervisor) called me back a day later, only to be more rude than the previous person. I insisted again to speak with a supervisor, who was supposed to call me back. But nothing... My advice: Stay far away from this once great service provider. Their nr 1 ranking currently is not a reflection of what their current status is.
53 replies
32 months ago
Julius provided excellent and friendly service
Julius provided excellent and friendly service. Thanx!
60 replies
33 months ago
No response from tickets and calls
Despite calling ("will call you back"), logging an error TWICE in their app (no reaction), buying a new high-end router (no difference), and speaking to one of the managers (Lucien, who promised to call me back, but never heard from him again), I'm still experiencing numerous line drops per day. Home-Connect might be good at some things, but DEFINITELY not good with client services ...
60 replies
35 months ago
Stash: Good product, horrible customer service
I have been using Stash for many years. I've never had the need to interact with anyone from Liberty about it. However, since a couple of days ago, I can't access my app anymore. I have sent numerous emails to hello@stash.co.za, and help@stash.co.za. Of all these, I received ONE response, saying that I must re-install the app. Which I have done, but without success. I rep**** to that email to say that the problem has not been resolved, only to be met with silence ... I then took to their chat line on WhatsApp. The chatbot part is of no use, so I asked to speak to an agent. That is a nightmare again! Maletsatsi Motaung was the first agent. His only advise: "Contact them on hello@stash.co.za". If I then point him into what I said earlier that they don't respond to that email, he just copy/paste his previous response: "Contact them on hello@stash.co.za". Have you ever!!! He then said that they will contact me. When I asked if they will call, he just never responded, and the chat was ended automatically. So I had to go through the SAME process again, but with a different agent. That session was ended, because I was on a phone call. So I tried again, only to get Maletsatsi Motaung again. S/he then became clearly irritated with me, because start to use my first name (which is not very professional from somebody who I have never met, and it sets a very aggressive tone). S/he pointed out that s/he has told me that they will contact me, and that I have to wait for that call. I then pointed out that I have been waiting for 40 minutes, and still no one called me. Maletsatsi then just ignored me, and the chat expired again. This is really juyst not a way that a financial service provider should deal with clients who need to access their funds. I will therefore also consider to move all my other investments and life insurance to another company. Shame on you, Liberty and Stash!
159 replies
Review Distribution
5 Star
5 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (66.66666666666667%)