RS
Ruan S
Active since Feb 2024
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Never Closed my account
I am writing to express my disappointment and frustration regarding my account settlement and closure process. On 9 October, I requested a settlement quote for my account and paid the full amount. During this process, I specifically requested that my account be closed after payment. I have since spoken to multiple agents over the phone and on WhatsApp, who all confirmed that the account would be closed after a 45-day waiting period. However, yesterday, 3 November, I spoke to another agent who informed me that there is an outstanding balance due to monthly fees accrued during the supposed "waiting period". This is unacceptable, as I was explicitly told there would be no further charges or fees after settlement. Furthermore, the agent yesterday contradicted the previous agents, stating that there is no 45-day waiting period and that the account would be closed immediately. It appears that due to the bank's internal error, the account was not closed as requested, and I was not informed of any issues. I kindly request that you waive the outstanding balance, considering the bank's mistake and the conflicting information provided by your agents. I would appreciate it if you could expedite the account closure process as soon as possible.
142 replies
6 months ago
Delayed Delivery
Placed an online order and was promised to be delivered and still haven't received it. Makro says they will get back to me in 72 hours delaying my order with another 3 days. Making it a total of 10 working days to wait. Their policy on delivery is 5-7 working days.
159 replies
6 months ago
Delayed Delivery
Placed an online order and was promised to be delivered and still haven't received it. Makro says they will get back to me in 72 hours delaying my order with another 3 days. Making it a total of 10 working days to wait. There policy on delivery is 5-7 working days.
0 replies
12 months ago
Overcharged
The proforma invoice that I received for the month of May was R299, when I spoke to an agent they told me I will only need to pay R299 for the month of May, I was charged R599. I want the difference transferred back into my Account ASAP!!!!
0 replies
25 months ago
Struggling to cancel my life cover
I requested 2 times already to cancel my Life Cover, when I phone to speak to a agent nobody answers, Momentum tries to debit my account after I've tried to cancel many times.
159 replies
25 months ago
Best Before amazing deals and services
Best Before sells the best marked down goods at a amazing price, customer service is up to great standards, and they are kind and respectful. Best before should suggest to start meals for a affordable price for workers in the surrounding areas. Even marked down frozen goods will be amazing. To the store in Edenvale, well done, keep it up
0 replies
26 months ago
Poor service, and without permission opened another loan.
I lended money from Finchoice, I received my money. They then without my permission opened another loan, and know they want to debit more from my account. I tried phoning multiple times and there was no answer
112 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)