KU
Kendra U
Active since Mar 2024
5
Reviews
0
Industries
Reviews
5 reviews3 weeks ago
Experience with Discovery bank and Insure has been an absolute nightmare.
Experience with Discovery bank and Insure has been an absolute nightmare. Waste of time, frustrating, passed down from agent to agent, terrible communication between agents and institutions, no follow through with what is said on phone calls, adds additional stress when having just signed up to Discovery Insurance... A few years ago, I attempted to sign up for Discovery Bank and never completed the process. Was unaware that someone on their side had created a profile, even though I never actually opened a bank account or signed up online. They got me email address wrong and I have since changed my number. I cannot log in or register because my ID number is tied to that incorrect profile. I am completely locked out. I’ve been passed from one agent to another between Discovery Bank and Insurance, with multiple case numbers and still no resolution. I’ve wasted hours of my workday trying to fix a problem that was caused entirely by Discovery. To make things worse, I keep receiving automated emails telling me to complete my vehicle inspection, something I physically cannot do without access to the app. Even after explaining this repeatedly, I receive useless, copy-paste responses that completely ignore the issue. It is honestly shocking that a company of this size cannot resolve something as simple as fixing or deleting a profile. The lack of communication and accountability is unacceptable. This has completely destroyed my confidence in Discovery. If they can’t handle something this basic, I have serious concerns about what would happen if I ever needed to claim.
15 replies
3 weeks ago
Experience with Discovery bank and Insure has been an absolute nightmare.
Experience with Discovery bank and Insure has been an absolute nightmare. Waste of time, frustrating, passed down from agent to agent, terrible communication between agents and institutions, no follow through with what is said on phone calls, adds additional stress when having just signed up to Discovery Insurance... A few years ago, I attempted to sign up for Discovery Bank and never completed the process. Was unaware that someone on their side had created a profile, even though I never actually opened a bank account or signed up online. They got me email address wrong and I have since changed my number. I cannot log in or register because my ID number is tied to that incorrect profile. I am completely locked out. I’ve been passed from one agent to another between Discovery Bank and Insurance, with multiple case numbers and still no resolution. I’ve wasted hours of my workday trying to fix a problem that was caused entirely by Discovery. To make things worse, I keep receiving automated emails telling me to complete my vehicle inspection, something I physically cannot do without access to the app. Even after explaining this repeatedly, I receive useless, copy-paste responses that completely ignore the issue. It is honestly shocking that a company of this size cannot resolve something as simple as fixing or deleting a profile. The lack of communication and accountability is unacceptable. This has completely destroyed my confidence in Discovery. If they can’t handle something this basic, I have serious concerns about what would happen if I ever needed to claim.
15 replies
4 weeks ago
Great First Experience with Donné Johns
I had a really great experience with Donné Johns from Cartrack. She helped me get my tracker installed quickly and was incredibly helpful throughout the process. My first impression of Cartrack has been very reassuring, and Donné is a great representative of the company. Her professionalism and friendly approach made the whole experience smooth and stress-free.
15 replies
4 months ago
Above-and-Beyond Support and Reliable Delivery - Melina is a GOAT!
I’m not usually one to write reviews, but my experience with Runway truly stood out. When an issue came up due to a mistake on my end, their team went above and beyond to help resolve it. Melina from Runway was especially kind, patient, and incredibly communicative throughout the entire process. Most customer support calls leave you feeling like you’re on your own once you hang up, but that wasn’t the case here at all. She followed up via email, kept me fully in the loop, and made sure nothing fell through the cracks. On top of that, the delivery service was seamless and reliable, which made the whole experience even better. It’s clear that Runway values its customers and takes pride in providing thoughtful, attentive support. This level of care is rare these days, and it definitely earned my trust, I would definitely buy from them again and recommend My Runway to friends.
0 replies
27 months ago
Excellent
Working with Brandability has truly been a breeze! The team is not just helpful but super engaging throughout the entire process. They seamlessly guided us through the product selection, promptly sending over samples for our consideration. What stood out was their commitment to working with our tight deadline – a follow-up call and reassurance that they're doing their best added a personal touch to the experience. Without a doubt, we highly recommend partnering with this company! The level of service we received was top-notch. Cheers to Brandability for making our journey with them so smooth and enjoyable!
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)