EC
Ewoudt C
Active since Sep 2010
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Rain still billing me months after cancellation – no resolution despite multiple escalations
I am writing this out of sheer frustration with Rain’s complete failure to resolve an obvious billing error on my account. Account holder: Dr Ewoudt Cloete Account number: 50806345 Original cancellation request: 10 September 2025 Cancellation reference: 37607279 Subsequent billing dispute reference: 40945724 (call on 2 December 2025) On 10 September 2025, I phoned Rain and requested that my account be cancelled. I received reference 37607279 and was told the cancellation would be processed. Despite this, I have continued to be billed for October, November and December 2025, including Invoice 90303617 dated 01/12/2025 for R819, and my account now shows an outstanding balance of around R3,276 – for months after I asked for the service to be cancelled. Over the past few weeks I have: Chatted to multiple Rain consultants Been told repeatedly that I will “be contacted with an updated statement” Been told by others simply to “pay the outstanding balance” Yet no one has actually fixed the problem or provided a corrected statement. I am stuck in an endless loop of empty promises and hand-offs between agents and chatbots, while the incorrect balance just grows. To be clear: I am willing to pay for September 2025 as the final month, since that’s when I requested cancellation. I do not accept liability for charges from October 2025 onwards, as the account should not have remained active or billable after 10 September. At this point, I regard this as unreasonable and unacceptable treatment of a customer who followed the correct process and has clear proof of cancellation and follow-ups. Unless this is resolved urgently, I will escalate the matter to ICASA and the Consumer/Telecoms Ombud with all relevant reference numbers, invoices and correspondence. Desired outcome: 1. Immediate closure of my account backdated to 10 September 2025 (per cancellation ref 37607279). 2. Full reversal of all charges for October, November and December 2025. 3. A corrected final statement showing only the amount legitimately due for September 2025, which I will settle. 4. Written confirmation that my account is cancelled and that no further billing will occur. I hope Rain will finally take ownership of this issue and resolve it properly.
212 replies
6 months ago
I’m a tenant at Illovo Muse and have had ongoing frustrations with Mafadi’s Operations Manager, **** van Loggerenberg
I’m a tenant at Illovo Muse and have had ongoing frustrations with Mafadi’s Operations Manager, **** van Loggerenberg. Communication is consistently poor — messages are ignored or read without response, and direct questions go unanswered. When raised, **** insists this is “his process” and that I should trust things are handled, even with no updates. This lack of feedback and expectation management makes it extremely difficult to plan or make informed business decisions. I’ve tried several times to address this directly and professionally, but there’s been no improvement. In an industry where time and clarity matter, Mafadi’s communication has been unprofessional and unreliable.
53 replies
18 months ago
A disappointing experience
Yes, I’ll admit I’m “going full Karen here”, but I need to share my recent experience at Zone Fitness Clubs, Melville (Campus Square). Having been a long-time member of Virgin Active SA previously, I was excited to try out a new gym when I moved to Melville. When I heard it was a family-owned business, I was even more eager, as I always seek to support other local businesses (as a business owner myself). Unfortunately, my experience at Zone Fitness has never lived up to expectations, and the most recent incident took things to a new level. As I usually do, I like to visit the gym close to closing time, as it’s a nice and peaceful time to exercise. Today, I was finishing my last routine at around 14:57 (according to my watch, though I understand the gym may have a different clock), which is still within operating hours. A staff member approached me rudely, demanding that I leave immediately. I acknowledged the staff member and explained that I was just finishing up my last exercise, which only seemed to make them more irate and intense - leading to an extremely uncomfortable-feeling altercation. I understand the importance of adhering to closing times, but respectful communication is key to making members feel valued — a simple, “Sorry, sir, but we are about to close” would have gone a long way here. Surely there can be a brief grace period for members to leave the gym? Why the intense rush to clear out immediately? This whole experience made me feel unwelcome and like a nuisance. I genuinely hope that Zone Fitness considers investing in customer service training for staff. As a family-owned business, surely the goal should be to make customers feel like family members themselves? I can honestly say I have never felt like part of the family at Zone Fitness Campus Square. I want to give Zone Fitness another chance because I truly value supporting community-focused businesses and hope to see positive changes in the future and perhaps the issue is isolated to only this one branch - here's hoping! Zone Fitness Clubs, thank you for your attention to this matter!
0 replies
36 months ago
Shockingly bad customer service
Honestly, some of the worst and most frustrating customer service I have had the displeasure of experiencing. After trying to resolve a very simple matter related to a broken screen, I have now been provided 3 sets of conflicting resolutions to the matter + have been insulted by one of the staff members over email. Nevertheless, I'm no closer to having my actual issue resolved. For a company this established, I honestly don't understand how there can be such massive internal misalignment.
0 replies
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