SP
Sean P
Active since Oct 2010
9
Reviews
0
Industries
Reviews
9 reviews8 months ago
Poor Customer Service
It is sad that so many SA companies just deliver poor aftersales service. Metrofibre has now entered that space. It is unbelievable that from yesterday 13:00 till now I have not been helped adequately. This after WhatsApp, Email and telephonic interaction. It is incredible how the businesses are structured. If you call Sales - your called is answered in about 20 seconds. Call, email, WhatsApp support and you are lucky if you get help in 24hrs. Finance - you can get hold of - they are blocked. They don't have a retentions department, but strangely enough one in the business knows how to cancel ones contract. I left my previous network suppliers for poor aftersales service and when I joined Metrofibre i told the agent Sheldon then that I am pedantic about keeping customers and aftersales service as I'm myself in sales. Only now to be in the same boat as the previous suppliers. I don't even know how to explain or where to start or explain the poor service level - I think it has become a sickness in SA and as consumers we just accept it. At time the alternate is worst. it is so strange that Metrofibre responded to my email saying that they investigation my matter when i have not even stated it. These guys are amazing mind readers. What frustrated me that last time is that I have a problem on buffering even in the morning at 4am when I'm up alone. This did not happen for some time and I'm told nothing has changed and there is no problem with the system. It is on my side and technician can be sent - and here is the treat - if it found to be my fault then I will have to pay. My system is buffering uncontrollably - I cant change anything, have changed nothing, using their equipment and line and we cannot resolve this. Can anybody out there actually recommend a network provider that is interested in aftersales support and long term relationships with their clients. Pls let me know.
159 replies
37 months ago
Cartrack don't go there
I have several vehicles with cartrack and sold one, submitted the documentation for change of ownership. I t has been a struggle to get he change of ownership done for about two months now. There just seems to be no urgency or accountability form Cartrack to get this done. I have been in contact with several staffers and I just don't have faith in their ability anymore. What scares me more, that if a remedial issue like this cannot be resolved within a acceptable time frame - what would happen in one of my cars is stolen or hijacked. I'm afraid of their service going forward. I am certain that recovery would not happen. I am going to raise this seriously and must be allowed out of our agreement so I can choose a company that can actually service my business. So frustrated.
53 replies
45 months ago
WEBAFRICA - TRULY A SPRIDERS WEB
Guys, pls think twice before joining this service provider. I've had and having the most horrific experience with this service provider. Behold, how are guys like this able to operate and get away with it. Firstly when yo look for Metrofibre their name come up and if you are not sure you get the impression that they are the same. This is the way their information is sold. Once you join them you simply cannot leave. They do not have a cancellations department - and if you get to connected to someone and agree, it simply get ignored by their finance department. I swear, i think they only have a sales and finance department. My advise - STAY AWAY -IF YOU SEE THEM RUN THE OTHER WAY
0 replies
45 months ago
Capitec sinking lower
I do not know how bank like these are allowed to operate. I thought that they could not go lower with the service and support, but alas I'm once again proven wrong. The bar is even lower than I initially thought. What have I done by joining this bank - I must have been drunk.
134 replies
46 months ago
Capitec Bank Outdated
I phones Capitec for a basic request - can I have a print out of a specific monthly payment from the 01/01/2018 to date. This is impossible for them in todays technological age. I was informed to go to the branch and they can only provide me with a printout. I asked to speak to someone senior to really understand this - only to be transferred and held on for so long I ended up dropping the call. How outdated - I will be changing banks.
268 replies
46 months ago
MetroFibre Installation
Hi, I had metrofibre install a fibre line to my house. The technician suggested a termination point and advised that it is the best position. I showed him where I currently have my adsl and he explained that with the new routers, etc that the position he selected is best. I accepted and went along only to find that the position is not the best position. I started having issues with lack of connectivity and and complaint about this to to service provider. They are now wanting me to pay 1500 to move the termination point to where I initially suggested, but was advised incorrectly. I am of the opinion that the guys just found the easiest place for them to install the termination point as he did not use any form of instruments to conduct ant wifi reach tests. These companies are not willing to accept any responsibility for decisions made by their staff. I will be looking for a service provider that is willing to listen to their customers and be help full. We are absorbed with poor service delivery in all sectors of business in SA - enough is enough.
134 replies
77 months ago
MTN - WORST SERVICE IN THE HISTORY OF SERVICE
As I'm writing this I wonder of it will make a difference looking at the number of complaints and they are increasing. MTN DOES NOT CARE ABOUT THEIR LOYAL LONG STANDING CUSTOMERS - WE ARE A NUISANCE TO THEM. One star is too much for MTN with the number of complaints. Where does one start with a company that deals with their customers with such disrespect. I have been trying to get hold of their elusive Retentions Department for about 4 years. I have submitted my number to them, consultants have submitted my number to them and lastly Gail from MTN Liberty Mall committed that they will call me - this was in September 2019. I still have not recieved a call from them yet. I am begining to wonder if this department even exist and is used to get unsatifactory customers off their backs. I have three issues stemming from four years ago and and the most recent September. MTN does not repect their customers to even try and resolve the matters adequately. These big companies believe they can treat us anyway they like and we must accept it. They frustrate us with holding on and refering to another department (in my case that does not exists). The time will come that they will beg us for business. MTN I GIVE YOU LESS THAT ZERO STARTS FOR NO DEALING WITH YOUR CUSTOMERS ADEQUATELY AND IGNORING YOUR LONG STANDING CUSTOMERS. YOU ARE ALSO STEALING MY SONS AIRTIME ON PAY AS YOU GO. HE PUT IN AIRTIME AND THEY JUST REDUCE WITHOUT HIM EVEN MAKING A CALL. YOU ARE THE WORST CELL SERVICE PROVIDER.
0 replies
78 months ago
HANNES PIETERSE from SA TRAMPOLINE IS A FRAUD, LIAR and DOWN RIGHT SCUM OF THE EARTH
Hannes Pieterse is a fraud and a liar of the worst kind. DO NOT DEAL WITH HIM. When you hear his name run. Run fast and far. I have send my trampoline mat for repairs 8 December 2018 and cannot get it back from him. He has promised, lied, etc about this for almost a year. I WILL JOIN ANY ACTION TO GET THIS FRAUDSTER IN JAIL. I CANNOT BELIEVE PPL LIKE HIM EXISTS. HE ROBS CHILDREN FROM THEIR JOY. I DO NOT KNOW IF HE HAS ANY KIDS - IF SO I PITTY THEM. AGAIN IF YOU HEAR OF HIM RUN. DO NOT DO BUSINESS WITH HIM - HE MAY SYTART ANOTHER BUSINESS SO BEWARE OF HANNES PIETERSE. ISEE THAT HE HAS DEACTIVETAD HIS WEBSITE / HE IS WORKING AS ONTHER BUSINESS.
0 replies
78 months ago
HANNES PIETERSE from SA TRAMPOLINE IS A FRAUD, LIAR and DOWN RIGHT SCUM OF THE EARTH
Hannes Pieterse is a fraud and a liar of the worst kind. DO NOT DEAL WITH HIM. When you hear his name run. Run fast and far. I have send my trampoline mat for repairs 8 December 2018 and cannot get it back from him. He has promised, lied, etc about this for almost a year. I WILL JOIN ANY ACTION TO GET THIS FRAUDSTER IN JAIL. I CANNOT BELIEVE PPL LIKE HIM EXISTS. HE ROBS CHILDREN FROM THEIR JOY. I DO NOT KNOW IF HE HAS ANY KIDS - IF SO I PITTY THEM. AGAIN IF YOU HEAR OF HIM RUN. DO NOT DO BUSINESS WITH HIM - HE MAY SYTART ANOTHER BUSINESS SO BEWARE OF HANNES PIETERSE. ISEE THAT HE HAS DEACTIVETAD HIS WEBSITE / HE IS WORKING AS ONTHER BUSINESS.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)