YM
Yanga M
Active since Apr 2024
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
***** policy and I want my money now
Dear Old Mutual Complaints Department, I am writing to formally lodge a serious complaint regarding a *****ulent funeral policy that was opened in my name without my consent. I previously had an active funeral policy with Old Mutual. However, after deciding that I no longer needed the policy, I approached an Old Mutual representative who was at my workplace at Delft Police Station to assist me with cancellation. Instead of cancelling the policy as requested, I later discovered that a new funeral policy had been registered *****ulently using my ID number, with deductions of R180 per month being made directly from my PERSAL account. Upon discovering this, I immediately visited your branch on Voortrekker Road in Bellville to report the matter and requested a formal investigation. I also requested: • Immediate cancellation of the *****ulent policy • A full refund of the deducted premiums • A copy of the *****ulent contract • The full details and name of the representative responsible, as I intend to open a ******** case To date, I have only been refunded R163 out of R360, leaving an outstanding balance of R197. This is unacceptable. Furthermore, the matter has not been resolved, as the *****ulent policy remains active and another deduction has been processed for March. This is a serious concern and indicates a failure to act on my initial complaint. I demand the following: 1. Immediate payment of the outstanding R197, as well as a refund for the March deduction 2. Written confirmation that the *****ulent policy has been fully cancelled 3. A copy of the signed contract allegedly authorising this policy 4. The full name and details of the representative involved This matter is urgent. If it is not resolved immediately, I will escalate it to the relevant regulatory authorities and proceed with opening a ******** case. I expect the outstanding amount and March refund to be paid without further delay. Kind regards, Yanga Mvutuza
53 replies
9 months ago
They owe me a refund...
They owe me a refund and I have been requesting it to be payed back in my account but they are not responding
53 replies
14 months ago
Urgent Complaint – Duplicate Loan Repayment Not Reversed
Dear Hellopeter and Lend Plus Support Team, I am writing to formally report Lend Plus for failing to reverse a duplicate loan repayment despite my repeated requests. My details are as follows: Full Name: Yanga Mvutuza ID Number: 9209256014083 Cell: 072 227 7115 On [2025/01/31], I made my January loan repayment online via Ozow on the Lend Plus website after receiving SMS and call reminders. The transaction was successful. However, despite this, a second deduction was made via DebiCheck from my FNB account. This has resulted in an overpayment, and despite my request for a refund, Lend Plus has refused to reverse the additional deduction. The funds were meant for my children's school expenses, and this undue delay has caused financial strain. I kindly request the National Credit Regulator to intervene and ensure Lend Plus processes an immediate refund. I have attached proof of both transactions for reference. Please confirm receipt of this complaint and advise on the next steps. Best regards, Yanga Mvutuza
0 replies
22 months ago
FNB is a ****, don't want to pay my money
I am Yanga Mvutuza with ID number 9209256014083. Last month in May there were *****ulent transactions in my check account, they were processed through the card that I lost and canceled. I reported to fnb ***** department and I was given this case number as reference 2024-2687701. I had to be up and down following this case because I needed my money back. They eventually only reversed transactions. Now I am struggling to get the rest of my money back. I need the transactional fee that they charged me for these transactions. It amount to R2340 on the 25th May 2024 and R360 on the 18th may 2024. I tried making calls and charts on the app without no success because I have been transferred from department to department. I am really tired and I want my money. Just pay my money back then I close my accounts with you. You are really a bad bank to bank with. I need my money urgent please. Now today you decided to only reverse only the smaller amount of R360 that happened on the 18th of May 2024, then what about my R2340 that happened on the 25th May 2024? I am ****en passed off, **** you guys. Please give me my money please I can be reached at 0712734453. I hate fnb yeses
159 replies
22 months ago
FNB don't want to pay my money
Good evening. I am Yanga Mvutuza with ID number 9209256014083. Last month in May there were *****ulent transactions in my check account, they were processed through the card that I lost and canceled. I reported to ***** department and I was given this case number as reference 2024-2687701. I had to be up and down following this case because I needed my money back. They eventually only reversed transactions. Now I am struggling to get the rest of my money back. I need the transactional fee that they charged me for these transactions. It amount to R2340 on the 25th May 2024 and R360 on the 18th may 2024. I tried making calls and charts on the app without no success because I have been transferred from department to department. I am really tired and I want my money. Just pay my money back then I close my accounts with you. You are really a bad bank to bank with. I need my money urgent please. I can be reached at 0712734453. I hate fnb yeses
424 replies
24 months ago
Lost item
trip details: drivers name: Munashe, car: white Ford ikon CAA375114, pick uk: stikland impound at watt street stikland industrial to 15 ertjiehout Street delft. Time : 2024/04/11 @6:34am. I was his client and I was in the front seat, I forgot my cellphone: a blue ViVo V2111 it's on a brown pouch. After he dropped me he drove to Neilson crescent delft south and switched my phone off there. I have been trying to phone it with no luck. Please help me recover my phone, I even ended up doing the Sim swop to recover this account so I can see his details. The trip fare was R72
0 replies
24 months ago
Lost item
trip details: drivers name: Munashe, car: white Ford ikon CAA375114, pick uk: stikland impound at watt street stikland industrial to 15 ertjiehout Street delft. Time : 2024/04/11 @6:34am. I was his client and I was in the front seat, I forgot my cellphone: a blue ViVo V2111 it's on a brown pouch. After he dropped me he drove to Neilson crescent delft south and switched my phone off there. I have been trying to phone it with no luck. Please help me recover my phone, I even ended up doing the Sim swop to recover this account so I can see his details. The trip fare was R72
0 replies
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