Active since Apr 2024
I am extremely disappointed with the service from Knowles SPAR through the SPAR4U app. My order shows as “delivered” at 18:10, but I never received anything. The app indicates the order was collected at 16:22, and I have been waiting since then. It is now 6 o’clock and I still have not received my order. When I called the store, I was told the order was still on the way to me, which completely contradicts what the app says. This lack of communication and inaccurate tracking is unacceptable. Customers should not have to chase their own deliveries or be left waiting for hours without clear information. Very poor service and a frustrating experience. I expect better reliability, proper communication, and honesty when it comes to deliveries.
I am beyond fed up with SPAR Sarnia’s online ordering system. Every single time I place an order that includes items on special, they cancel my order, claiming the products are “out of stock.” Funny enough, the moment the special ends and the price goes back to normal, suddenly the exact same items are magically back in stock. This has happened over and over, and it’s become obvious that this is not just bad luck — it feels like completely dishonest, manipulative business practice. Why advertise specials if you have zero intention of honouring them? Instead of contacting me, offering alternatives, or trying to resolve the issue, they just shut the order down completely. No communication. No courtesy. No effort. Just a lazy “cancelled due to out of stock” message while the shelves are mysteriously full again once the promotion ends. The whole purpose of online shopping is convenience — yet SPAR Sarnia turns it into the most frustrating, pointless experience imaginable. At this point I don’t even trust their specials or their stock listings because it feels like they use the “out of stock” excuse whenever it saves them money. I’m done wasting my time. If you want a store that respects customers and honours its own promotions, go anywhere else. SPAR Sarnia has made it clear they don’t care.
I bought a coke from an outlet 3rd time in a row and it was flat and had a funny taste, the colour is very light. The date on the bottle is BB 19 Sep 24 EXP 13:25.
Been a loyal member of 5 years with PPR this membership has never Let me down I have continued to live my best life with amazing discounts
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