DA
Dzuguda A
Active since Apr 2024
8
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0
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Reviews
8 reviews2 months ago
UNHAPPY AND VERY BAD EXPERIENCE
Unhappy client Very bad experience. 😡😡😡😡 I am writing to formally express my deep frustration regarding the unacceptable service I have received from Bidvest McCarthy Audi Menlyn. I purchased a 2014/15 Audi A3 Sedan TFSI (Red) on 02 January 2024, trusting that an approved Audi dealership would provide a reliable vehicle. Unfortunately, this has not been the case. 1. Immediate Issues After Collection I collected the vehicle on 14 January 2024, and on the same day it displayed: • Engine warning light • Oil warning light The vehicle was returned within the same week and remained at the dealership for over a month while I continued paying instalments for a car I could not use. 2. Ongoing Mechanical Failures (2024–2025) Since purchase, the vehicle has suffered repeated serious faults, including: • Overheating and recurring engine warnings • Water pump and thermostat replacement (claimed from my aftermarket warranty) • ECU issues and temperature sensor failures • Gearbox (mechatronic) failure on 17 September 2024 • Engine knock in July 2025, resulting in a costly rebuild quotation Despite multiple repairs, the vehicle has never been mechanically stable. 3. Engine Replacement and Missing Parts Due to the high rebuild cost, I proposed replacing the engine as it was more affordable. The dealership advised me to source the engine myself. I did so, and the supplier provided a 3-month warranty. However: • The dealership kept the vehicle and engine for almost two months. • I was later told to drive the vehicle for 1,000 km before further checks, despite informing them it was not running properly. • By the time issues were identified, the 3-month engine warranty had lapsed due to delays at the dealership. I am now forced to repair the replacement engine at my own cost because I was deprived of the opportunity to claim within the warranty period. Additionally, after engine fitment, I discovered that several components from my original engine were missing or exchanged (including injector rail, coils, aircon pump, tensioner, PCV valve, oil pump components, mountings, covers, crank case, oil straine, starter motor and other parts). This is extremely concerning and unprofessional. 4. Delays and Lack of Priority The vehicle has spent over six months at the dealership in total. When I returned it again on 17 November 2025 due to severe vibration, I was told they had “many bookings.” This demonstrates a clear lack of urgency and accountability. 5. Escalation to Audi SA I logged a case with Audi South Africa, but no meaningful assistance has been provided. 6. Current Position After nearly two years of ownership and less than 25,000 km driven—mostly between repairs—I have suffered significant financial loss, stress, and inconvenience. Instead of reliability, this vehicle has caused ongoing hardship.
0 replies
7 months ago
Unhappy clients
So disappointing that our internet was cut off from the tenth this month only now today on the 26th was restored, however the was days which was paid for before the internet went down, I was told that there is nothing that can be done by sfiso from the zoom. I lost those remaining days and not even showing me remorseful apology as a client. When i thought of recharging my line, i was 5old 5hat i will have to pay R298 to use the internet from the 26 September to 28 September on the portal. Sfiso didn't want to Adress the problem just cut me off. I cant pay R298 for two day where for the past ten day i was buying data coz thy couldn't adress the problem with the whole area in time. Zoom fiber you are failing clients together with your unfriendly stuff members. Thy always leave clients hanging Sfmfiso didnt not even give me a ticket number instead, he said i should start another chat to seek further assistance.
53 replies
16 months ago
Happy client.
Very professional and i am so happy that my clams was approved within 30 minutes of time. I really appreciate them so well. I also did recommended this to a friend.
56 replies
21 months ago
Unhappy 😔😔😔😔
Mtn will humble you very hard, thy dont strive to serve costumers. Thy keep on billing my account while there is no service. When i call in to speak to so called champions, thy are very rude, thy dont have customers service, today i was insulted by one of the urgent from mtn.. I will never again recommend anyone to take mtn contract. Very poor on the client service. Thy always give clients accounts to this third-party company to mess up our accounts. Very very very disappointed.
0 replies
22 months ago
GOOD FEEDBACK
A very good film production. I can recommend them everyday.
0 replies
22 months ago
GOOD FEEDBACK
Very good car service company, thy are very good with cars, any brand mainly Benz, i can recommend them everyday. Thanm you Orinea
0 replies
23 months ago
Positive
Service provider and great service to the clients, great and excellent stuff members. Happy client.
53 replies
24 months ago
Very disappointed
Ver very much disappointed with zoom fiber team, i am now on the second week without having my networking up.every time i call home connect thy consultant always keep on escalation the matter, but seemingly the is a n element of ********, or *********** staff to oparate. How can a customer struggling for two weeks without network, every time when there is a changes on the system thy dont notify the clients.. I paid certain amount and the order which is placed its for deferent amount, what is happening with this staff.. Or company is hiring people who dont know what to do
177 replies
Review Distribution
5 Star
4 (50%)
4 Star
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3 Star
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2 Star
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1 Star
4 (50%)