RM
Renny M
Active since Oct 2010
9
Reviews
0
Industries
Reviews
9 reviews29 months ago
Selling faulty equipment knowingly
Careful, aftersales service is a joke. They sell their own brand of batteries called Cyclone and they are riddled with flaws and issues; they can't keep up with units being recalled. We are installers and most of the batteries they supp**** are faulty. I cannot recommend this company.
0 replies
29 months ago
e-Mail Issue unresolved
I've been trying to sort out my Telkoms.net email which stopped working a few weeks ago but to no such luck. Telkom admitted the issue on their side yet can't resolve it. Ive been to 2 Telkom shops, made over 30 calls to 10210 and this is how far one can get. Faults are escalated and then closed a couple of hours later saying it's been resolved yet the fault remains. Im stuck in an endless loop, reporting faults. There is nobody else I can speak to, so I get the cold shoulder and a sorry. I haven't been able to use my email for over a month now and all-important communication, like emails to SARS are lost. C'mon Telkom, catch a wakeup call.
0 replies
40 months ago
Hire Car is a farce
I added a hire car option when I took out my car insurance with Outsurance as to ensure that I could meet my daily requirements of getting to work and dropping kids off at school. I received a loan vehicle from Outsurance the following day I had someone crash into my car. My vehicle was finally accessed a couple of days later and was booked in for repairs with the panel beaters which closed 2 days later for their December break. I was then notified that I need to return the vehicle 30 days later as the loan period has come to an end while I was away on holiday, thus had to cut my holiday short so that I could returned the hire car. The panel beaters haven't even started with the required repairs, and I had to return the vehicle provided. I am now without a vehicle and at the mercy of the company Outsurance chose to repair my vehicle which can take anything from 1-3 months (that's how long it took the last time they repaired my vehicle). The policy does state a hire car for 30 days, however it doesn't state if these are business working days, days while the panel beaters are actually operating or days from when the repairs are started. What logic is Outsurance using when a hire car is being added to once insurance, I have no control of when or how long it will take to repair my vehicle. I have now had to start the year without a vehicle or means of transport even though I made provision for it in my policy, Outsurance this is unacceptable and makes no common sense.
264 replies
63 months ago
Ripping off clients to make up off financial loss off income during covid/lockdown.
Be careful of these thieves. I hired a car through British Airways, took the super waiver as I'm of the car hire practices, like an excessive excess of R24K, taking the waiver I did I would have to pay no excess at all. Picked up the car in PE, umm now I have an excess of R5000, thats their minimum fee, was told the car wasn't new either and would have a couple of minor scratches and a chip on the windscreen that has been treated (The vehicle had already done around 25 000Km). These was nobody to check or even tell me where the car is so ended running around with the family and loads of luggage. I saw the scratches, minor ones and excepted it as they were aware of it. I returned the car 2 weeks later, in the same condition I found it, I we even washed the car as well with full tank of petrol. I dropped the vehicle off in Cape Town and was made aware of the minor scratches which I noted on the form. I also make the consultant aware of this is how we collected the car. There was no dents or any physical damage to the vehicle. Two weeks later I get a bill for R4900. Imagine the shock I got, but don't worry there is a contact number for your complaint, yea right, that call went like this, we are currently experiencing large volumes of calls and cant take your call right now, 15min later the amount went off my account. I now understands why their vehicle return number is so busy, they busy ripping of most of their clients trying to squeeze whatever they can from their clients. Do this company not consider return business and the value of it? This car was standing at the PE depot, unattended where anything could have happened before we collected the vehicle, there wasn't a soul around. I fell cheated and taken advantage off by this huge company. I also haven't received any feedback regarding what I was even billed for. I recommend to stay clear of this company and will will think twice before using them again. I would rather recommend Hertz as I have only received excellent service from them. Rental Agreement Number - E886381484
0 replies
64 months ago
Delays after delays
Constant delays of flight JE144 from 9:45am till after 1Pm, all other airlines are on time, *** Mango, no reasons or apologies, we just love spending the whole day at the airport, avoid the airline like the plague. BEE at it finest.
0 replies
86 months ago
Datashare, gr8 concept, doesnt work though!
Datashare, great concept, I've been trying to activate this service for 2 months now, 16 calls to the call centre, and still no luck. I have to now buy each line I own data and its costing me a fortune. I have 3 lines on my account, but because the lines fall onto the same account, billed individually, MTN doesnt know what to do. I can add other account outside my own but family and friends under my account cant make use of this service, ***.I end up dealing with incompetent call centre staff which have no idea why it doesnt work. What should I do MTN? Let me guess you will escalate it, yea right, they have been doing this for months.
224 replies
91 months ago
MTN service justifies Nigeria fine
I would like to take this opportunity to congratulate MTN of the highlevel of incompetence delivered by MTN's service centre and your Clearwater MTN branch. By the end of this week we will reach 10 weeks that MTN has has had my phone for a volume button repair. Add to it the following, 14 Calls to MTN Clearwater ( Erick) and the service department, as well as 5 emails from Hellopeter and 3 phones later. I will now receive an automated replay from either a Sipiwhe or a Lerato apologizing for thr service received and they will either escalate or investigate further, which means we dont give a f about your business and absolutely nothing will happen even after being a client of theirs for 25 years with 5 lines. Incompetence at this level must take a lot effort by MTN and I would like to congratulate MTN at reaching such a low level of service. I will also be writing to the CEO of MTN (finally got his address) but expect no response. I so wish that management has a faulty phone and experience what their subscribers endure. Well done MTN!!!
315 replies
91 months ago
MTN Service Centre Horrific Service
Hi, I've handed in my phone, which was supplied faulty, over 8 weeks ago for repairs, got it back with a bloated battery and was immediately returned, two later I get a new replacement with a broken screen, guess what, it needs to be sent in for repairs, which makes no sense as this was supposed to be a new phone, why would it be sent for repairs. The service centre you can phone, if you lucky someone might answer the phone after 5 min of holding or the line just become engaged. I have noted 14 calls and all I get is, its being escalated. I don't want their broken phones sent to me and want my LG V30+ (which cost R16500} re[placed by a phone where they have some type of after sales service. Here are some of my lines due for renewal next month, ********** 505 & ********** 323, do you think I should stay with MTN after service like this and this a business phone. IMEI: 352676-09-002434-1
105 replies
91 months ago
MTN Clearwater shop service is eMTNy
I handed in my faulty LG phone, still under warranty at the MTN Clearwater store in August for repairs. They told me about 10 days, 6 weeks later they send my phone back completely wreaked. So the whole process starts again another 2 weeks later, I'm informed Im getting a new phone, which was strange as only the volume button got stuck. Yesterday I picked up the replacement phone with a broken screen. So back to the shop and guess what, they need to send it away again. The customer service was terrible at best, if I didn't keep phoning they probably wouldn't have done anything. This is a business phone and due to not having a phone its been a huge loss for me. I have 5 lines with MTN and will not be renewing our business contracts with MTN.
210 replies
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8 (88.88888888888889%)