XM
Xolani M
Active since May 2024
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
v013admin@retailability.co.za
On 13 February 2026, I ordered my favourite oud cologne, the 200ml Hugo Boss Parfum that was on sale (R2480.00) on the Edgars Website (Order number: 30010362414) and made a partial payment via PayJustNow (Reference:9av88BGMdG) – See the attached Edgars Invoice and the PayJustNow Proof of Payment. The perfume was collected via Pargo at Clicks V&A Waterfront in Cape Town on 18 Feb 2026. When I unboxed the perfume on 20 Feb 2026, I noticed the bottle was different from the one I am used to as advertised on the website, but I just thought it has eveloved. I was so dissapointed when I open the cologne and sprayed it. The scent was weak like it was diluted and did not even last. I tested it until 24 Feb when I decided to return it to the nearest Edgars Store as I was really dissapointed, bearing in mind that it costed R2480.00. I took it to Edgars Canal Walk Mall in Century City, Cape Town. The official working in the perfume section assisted me but comparing the scent of the “****”perfume to a similar perfume at the store. They confirmed the obviously different and week smell compared to the original one. They even laughed at me for buying online and adviced me to never buy online as many customers usually complain. They called the brach Manager who was rude, to advice me on the procedure to follow to request a refund. She adviced me to request online and return the perfume to the store only after receiving the confirmation to my request which I did on the same day. On the next day, 25 February, I received an email confirmation with the invoice attached to be handed to the branch manager for a quality assessment which should take a couple of days. The manager was so rude and discourageous, she insisted that she’s not promising a positive feedback as she does not see anything wrong with the perfume. I asked her to do the same by spaying the original and the **** one just to do the obvious comparison in the scent, but she refused and said she’s not a perfume specialist. (See attached email trail) As I awaited the feedback, I tried following up to get an update but my calls were not answered and I sent several emails until I finally received a phonecall from the Canal Walk branch manager on 2 March notifying me that as expected the request for refund was declined by the area manager as there was nothing wrong with perfume. I was dissappointed and frustrated, I requested a written response with the quality test results, which I had to make several phonecalls first and send emails which were ignored before I could obtain the response. On 5 March, I finally received the long awaited feedback from the Area Manager, Sakina Daya via Stephanie Gounden (Online Queries -webqueries@retailability.co.za) which was just an email stating that the tests were done, there’s nothing wrong with the perfume ( As I’d expected from the attitude of the branch manager). See the email quoted below: “Good day All, I hope you well, I was in store yesterday and I had smelt the returned fragrance and there was nothing wrong with the scent HOWEVER I had taken it one step further and had asked Veronique from HO to run a batch check on the manufacturing date of the fragrance in question. Veronique has advised that the fragrance was manufactured the back end of 2025 and as a result there is nothing wrong with the fragrance and we cannot issue a credit. As per our returns policy.. The efficacy and scent of each fragrance is influenced by many factors. It is often unique to each customer and can be affected by many things, including your diet or the PH balance of your skin. Based on this – we cannot guarantee the product performs the same across each individual. Regards Sakina Daya”
0 replies
1 month ago
Sh***ty Service
On 13 February 2026, I ordered my favourite oud cologne, the 200ml Hugo Boss Parfum that was on sale (R2480.00) on the Edgars Website (Order number: 30010362414) and made a partial payment via PayJustNow (Reference:9av88BGMdG) – See the attached Edgars/Retailality Invoice and the PayJustNow Proof of Payment. The perfume was collected via Pargo at Clicks V&A Waterfront in Cape Town on 18 Feb 2026. When I unboxed the perfume on 20 Feb 2026, I noticed the bottle was different from the one I am used to as advertised on the website, but I just thought it has eveloved. I was so dissapointed when I open the cologne and sprayed it. The scent was weak like it was diluted and did not even last. I tested it until 24 Feb when I decided to return it to the nearest Edgars Store as I was really dissapointed, bearing in mind that it costed R2480.00. I took it to Edgars Canal Walk Mall in Century City, Cape Town. The official working in the perfume section assisted me but comparing the scent of the “****”perfume to a similar perfume at the store. They confirmed the obviously different and week smell compared to the original one. They even laughed at me for buying online and adviced me to never buy online as many customers usually complain. They called the brach Manager who was rude, to advice me on the procedure to follow to request a refund. She adviced me to request online and return the perfume to the store only after receiving the confirmation to my request which I did on the same day. On the next day, 25 February, I received an email confirmation with the invoice attached to be handed to the branch manager for a quality assessment which should take a couple of days. The manager was so rude and discourageous, she insisted that she’s not promising a positive feedback as she does not see anything wrong with the perfume. I asked her to do the same by spaying the original and the **** one just to do the obvious comparison in the scent, but she refused and said she’s not a perfume specialist. (See attached email trail) As I awaited the feedback, I tried following up to get an update but my calls were not answered and I sent several emails until I finally received a phonecall from the Canal Walk branch manager on 2 March notifying me that as expected the request for refund was declined by the area manager as there was nothing wrong with perfume. I was dissappointed and frustrated, I requested a written response with the quality test results, which I had to make several phonecalls first and send emails which were ignored before I could obtain the response. On 5 March, I finally received the long awaited feedback from the Area Manager, Sakina Daya via Stephanie Gounden (Online Queries -webqueries@retailability.co.za) which was just an email stating that the tests were done, there’s nothing wrong with the perfume ( As I’d expected from the attitude of the branch manager). See the email quoted below: “Good day All, I hope you well, I was in store yesterday and I had smelt the returned fragrance and there was nothing wrong with the scent HOWEVER I had taken it one step further and had asked Veronique from HO to run a batch check on the manufacturing date of the fragrance in question. Veronique has advised that the fragrance was manufactured the back end of 2025 and as a result there is nothing wrong with the fragrance and we cannot issue a credit. As per our returns policy.. The efficacy and scent of each fragrance is influenced by many factors. It is often unique to each customer and can be affected by many things, including your diet or the PH balance of your skin. Based on this – we cannot guarantee the product performs the same across each individual. Regards Sakina Daya”
0 replies
1 month ago
Disappoined
On 13 February 2026, I ordered my favourite oud cologne, the 200ml Hugo Boss Parfum that was on sale (R2480.00) on the Edgars Website (Order number: 30010362414) and made a partial payment via PayJustNow (Reference:9av88BGMdG) – See the attached Edgars Invoice and the PayJustNow Proof of Payment. The perfume was collected via Pargo at Clicks V&A Waterfront in Cape Town on 18 Feb 2026. When I unboxed the perfume on 20 Feb 2026, I noticed the bottle was different from the one I am used to as advertised on the website, but I just thought it has eveloved. I was so dissapointed when I open the cologne and sprayed it. The scent was weak like it was diluted and did not even last. I tested it until 24 Feb when I decided to return it to the nearest Edgars Store as I was really dissapointed, bearing in mind that it costed R2480.00. I took it to Edgars Canal Walk Mall in Century City, Cape Town. The official working in the perfume section assisted me but comparing the scent of the “****”perfume to a similar perfume at the store. They confirmed the obviously different and week smell compared to the original one. They even laughed at me for buying online and adviced me to never buy online as many customers usually complain. They called the brach Manager who was rude, to advice me on the procedure to follow to request a refund. She adviced me to request online and return the perfume to the store only after receiving the confirmation to my request which I did on the same day. On the next day, 25 February, I received an email confirmation with the invoice attached to be handed to the branch manager for a quality assessment which should take a couple of days. The manager was so rude and discourageous, she insisted that she’s not promising a positive feedback as she does not see anything wrong with the perfume. I asked her to do the same by spaying the original and the **** one just to do the obvious comparison in the scent, but she refused and said she’s not a perfume specialist. (See attached email trail) As I awaited the feedback, I tried following up to get an update but my calls were not answered and I sent several emails until I finally received a phonecall from the Canal Walk branch manager on 2 March notifying me that as expected the request for refund was declined by the area manager as there was nothing wrong with perfume. I was dissappointed and frustrated, I requested a written response with the quality test results, which I had to make several phonecalls first and send emails which were ignored before I could obtain the response. On 5 March, I finally received the long awaited feedback from the Area Manager, Sakina Daya via Stephanie Gounden (Online Queries -webqueries@retailability.co.za) which was just an email stating that the tests were done, there’s nothing wrong with the perfume ( As I’d expected from the attitude of the branch manager). See the email quoted below: “Good day All, I hope you well, I was in store yesterday and I had smelt the returned fragrance and there was nothing wrong with the scent HOWEVER I had taken it one step further and had asked Veronique from HO to run a batch check on the manufacturing date of the fragrance in question. Veronique has advised that the fragrance was manufactured the back end of 2025 and as a result there is nothing wrong with the fragrance and we cannot issue a credit. As per our returns policy.. The efficacy and scent of each fragrance is influenced by many factors. It is often unique to each customer and can be affected by many things, including your diet or the PH balance of your skin. Based on this – we cannot guarantee the product performs the same across each individual. Regards Sakina Daya”
0 replies
6 months ago
King Price has never disappointed me in any of my past 2 claims
King Price has never disappointed me in any of my past 2 claims. Currently, I am awaiting approval for my new claim and I am certain that it will be approved because King Price is the Best. I would like to express my appreciation to Thabiso Thabethe who has helped me register my claim. He made the process seem easy.
53 replies
15 months ago
I would like to commend King Price Insurance for the best service, especially Mr Sameshan Pillay for timeously providing me with useful updates on my policy
I would like to commend King Price Insurance for the best service, especially Mr Sameshan Pillay for timeously providing me with useful updates on my policy. I referred 2 clients and he made sure that my refund for referrals are logged and assisted to fix all problems hindering the refund process. Just a few minutes ago,I received a refund for one referral. Looking forward to the 2nd refund.
53 replies
18 months ago
Poor Service by Woolworths Cape Town international Airport.
I still haven’t received a response.
0 replies
18 months ago
Poor Service delivery by Ms Claudia at Cape Town International Airport.
I know this may sound stupid but I am really disappointed in the poorest service of one of the managers of Woolworths at the Cape Town international airport named Claudia. Last night after landing at the airport in went to Woolworths to get 2x grilled full chickens which where in the warmer, displayed but I was told that it is reserved for a customer who was not even at the shop and had not even paid for it yet. The employee who was working in that section was given an instruction by Ms Claudia to not sell it. I then asked to speak with Ms Claudia. I politely asked her to see the chicken to me since I am already there and I was late to get home and cook for my kids. But She was very rude and had a stinking attitude towards me, laughing at me like I was a crazy person. She ended up not selling it to me. Apparently, she’s very problematic even to her stuff. Unfortunately, they are afraid to confront her. Senior management, please address her accordingly. Her behaviour is unacceptable.
0 replies
18 months ago
Excellent Customer Service
Once again I commend King Price for their excellent customer service. Last month (September) I was involved in a car accident and my claim was assigned to Ms KB Thabethe. I must say that I am very happy and satisfied with the professionalism and frequent updates from Miss Thabethe. She always gave me hope that the claim would be approved and today I got the news that it was approved and it will be paid up and i will be refunded in addition. I commend Miss Thabethe and encourage her to keep up the good work.
53 replies
21 months ago
Excellent service
Great thanks to Autostyle Motorsport. I recently ordered an underseat subwoofer for my car. Unfortunately, the one I ordered was out of stock. But I was given the option to choose from a list of other alternative subs of the same price. As we speak, my sub is on its way 😜
0 replies
21 months ago
Excellent Service by Bolton Footwear
On Wednesday, 17 July 2024, I ordered a pair of size 8 grasshoppers. The shoes were delivered on Friday, 19 July. Size 8 was a bit big but I immediately requested for size exchange which was approved immediately. This morning, 23 July 2024, my order was delivered. I am happy about the quality and the size. Tania and your team, keep up the good work.
0 replies
Review Distribution
5 Star
7 (53.84615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (46.15384615384615%)