HS
Herschel S
Active since Jun 2024
5
Reviews
0
Industries
Reviews
5 reviews14 months ago
Buyer beware Takealot sucks at after sales service.
Takealot used to have excellent customer service and an equally good returns policy. Sadly neither of these are true anymore as they hide behind generic responses and a returns policy that is not worth anything to you the purchaser. I bought a Wok from them and found it to not work well on my induction based stove cook top. The reason for my return being rejected "I used the item" should I have **** and fabricated a story. I mean its a cookware item that is not working as expected and not giving me good results. Been a loyal customer of them for 8 years plus with a significant purchase history. I'm confident that Amazon.co.za and traditional stores treat their customers better. The customer support team refuses to call me to discuss this issue on the telephone in a logical manner. I asked for my case to escalated to a manager, I get the same canned response.
0 replies
20 months ago
Disappointment Regarding Misleading Discount Information - Durbanville
I visited this storage facility with my companion at the end of April to explore storage options. Initially, we were hesitant to proceed due to the costs, but during our discussion, we mentioned that we planned to stay for a minimum of three months. This led to a conversation about potential discounts, which seemed to make the deal worthwhile. However, it was never clearly communicated that the discount offered was only for a single month. Both of us understood that the discounted rate would apply for the entire duration of our stay. Had it been made clear that the discount was only for the first month, we would not have proceeded with the rental. This misunderstanding left us feeling misled and disappointed. We re**** on the information provided to make our decision, and this lack of clarity has resulted in unexpected expenses. Overall, we found the experience frustrating and disappointing, and we would caution others to ensure all terms are clearly explained before committing.
0 replies
21 months ago
Cartrack: A Company with a Split Personality
It was easy to buy and install a Cartrack device in my new vehicle. Their mobile app is excellent, and the product feels premium. However, when I sold my vehicle and attempted to cancel my monthly subscription, the company's true inefficiencies became apparent. Keep in mind that Cartrack has been publishing editorial articles on MyBroadband, giving us South Africans great insight into how well the company and its founding members are doing financially. My journey thus far: I called the call centre to request the cancellation of my contract. I was asked for the reasons why. As I had sold the vehicle, they first wanted me to try and recover the tracking device. Then I was asked if they could contact the new vehicle owner, etc. As I was cancelling my contract before the expiration date, I was told I had a balance to pay. The payment arrangement was super easy—just agree telephonically that a certain amount can be taken from your account. This is all done using the DebiCheck system with the bank. Two days after my cancellation call, the money left my account. After paying to terminate my contract and settling the remaining balance so that Cartrack and I could complete our amicable separation, one would have thought that both parties would part happily, each going their own direction. But no, they had other plans. I received my first call from the accounts department approximately five days after my contract termination request. The call went something like this: "Hello, can I speak to Mr X?" To which I rep****, "Yes, speaking. Which company are you calling from and how can I help you?" The agent said he was calling from the Cartrack accounts department and wanted me to make payment arrangements as my account was in arrears. Before I could say anything, the agent said, "Sorry sir, I see that payment has been made. Sorry for bothering you, have a good day further." My wife, who was sitting next to me, could hear the conversation as I was driving and the call was on hands-free via the internal audio. We both cracked up laughing. My first comment to her was how about they first check their billing systems before calling clients chasing for money. It was the first time ever that I heard of such a silly process. On day six, at 7 AM, I received another call: "Hello, can I speak to Mr X?" To which I rep****, "Yes, speaking. Which company are you calling from and how can I help you?" The agent said he was calling from the Cartrack accounts department and wanted me to make payment arrangements. Calls are recorded for monitoring, blah blah blah. The agent wanted me to confirm my ID number and address, and I simply lost it. Cartrack simply would not leave me alone. So be informed: "Buyer beware." They are like an obsessed partner that won't leave you alone after you break up with them.
56 replies
23 months ago
DAB pumps no good
I've bought 3 DAB water pumps over the last 3 years from Agri Durbanville, DAB does not really honor any guarantee or warranty. They simply reject all claims, I'm going to claim from my insurance and will not buy a replacement DAB pump. I will go to another brand.
0 replies
23 months ago
**** site
https://alluvionholding.co.za/ This is a total **** site, after you pay they take the site offline for a few weeks. Then they come back with the same site, same contact numbers etc etc. I have been ****med by them do not buy from this site.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)