EP
Echo P
Active since Nov 2010
86
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86 reviews3 months ago
FNB lost its soul..And now so did DirectAxis.
This is an interesting review. I did review on DirectAxis, as I couldn't get a hold of ANYONE via there official channels, forcing me to get a hold of someone via Hellopeter. But this forced me to also check into who 'owns' or has 'control' of DirectAxis - and then my heart dropped, as I saw it was FNB/RMB or a division within their group. the reason for this is because the most Hellopeter[ed] reviews left on my end has to be FNB. I instantly new that the DirectAxis of the past, where it was easy to get assistance would be long gone. Previously, nearly 6 years ago, I had a situation and needed assistance with a paybreak or payment relief from DirectAxis, as I didn't want to just not pay or let the debit laps, and I wanted a trusted loan partner be in the loop and see if they would be willing to help - it took a phone call and the person assisted me easily and fast and they extended the loan term for me and I was happy and could use that breather to deal with the issue at hand without adding more stress to an already stressful South African life. Quick fast and helpful, this had me come back to Direct Axis a total of three times, which means DirectAxis had me as a client whenever a big life change or desicion needed an infux of cash - So I have been a happy client since 2012..Then FNB got into their DNA. This week, after taking multiple emails [unanswered] calls [unanswered] and finally Hellopeter [responded to by a nice lady on the phone] I was told that the process is not the same and I will have to 'log into the FNB app'...Those words and anything where FNB has a hand in my financial joiurney always, well always to me atleast, means that I will be dealing with a rigid system that do not give two F..ks about the customer/client - the feeling is always 'Give us your money and shut up' - the whole peoples band vibe left this bank years ago. Not sure why. So the moment the lady said this, I just knew that I won't be able to get helped liked before, but that there would be MASSIVE hoops to jump through and provide them with a mountain of things that DirectAxis never required before and they will be as cold as that old bag of frozen peas, at the back of your fridge, but without the possibility of warming up..... just to set the scene - when I went to my wife and said 'Hey, it seems FNB/RMB is now somehow involved with DirectAxis' [which I only found out later was a long time coming with buying up pieces of the company over the years] that she sighed, shook her head and went 'Well there goes that chance of getting help or assistance' - that should say a lot.... In the 14 years with DirectAxis on and off, I've never had to deal with FNB, it has only been since this year..It was always DirectAxis via their channels directly and without issues and a generous amout of understanding and compasion for a long standing client that they have made a Sh.t ton of money from on the interest alone! The moment FNB was mentioned as the ONLY way to deal with them, I felt I lost a partner in times of need, as all FNB has proved me over the last couple of years, based on our interactions is that 'if you don't like it go somewhere else' or 'it's not our problem' - It seems that for some reason, if FNB has been heavily involved in DirectAxis for a while, that all of a sudden procedures or the way they do things day to day, have changed - [again, based on my opinon after recent dealings] From A SINGLE PHONE CALL AND IT IS SORED OVER THE PHONE [previously, before FNB getting their DNA into the mix and having to use their app for this] to the following -> Multiple documents including an option of a letter showing retrenchment, comms in regards to reduction in salary. written proof of financial impact or strain, financial statement with the relevant information such as point of sales report or sales turnover reports, letter from an accounts , income recovery plan etc.etc... From a single call to all of a sudden a TON of paperwork and all just in saying, 'Guys, we have a family issue and I would like to find out if we could possibly either extend the period [added interest would make sense in that case] I'm not saying my salary dropped, I'm not saying I have been retrenched, I'm not sayimg I need to chat to MY ACCOUNTANT to advise - what I am saying is medical and other related expenses have made it so that the salary needs to be devided and I need to make sure that all VITAL bills need to be paid and I am coming to you, the guys gettting over R5500 in payments MONTHLY and over R500 in CPI or CPP payments MONTHLY and added interest at a F..KING CRAZY rate per annum MONTHLY asking if we could just give me a gap, second time I've asked in 14 year with DirectAxis and it is made cold, dificult and ultimately, in my opinion, made super difficult as to deter someone from wanting to ask for help, so that the payments keep coming in, regardless of how the poor scmuck paying you gets the money. I had to tell the poor lady on the phone that now that I now FNB has their grubby finger ALL over DirectAxis is a massive way, that once this loan is paid, that I will not be returning to DirectAxis if I need assistance, after being a solid client for 14 years - I will not be refering people to them, 7 of which ended up taking loans with them, some of which app**** to FNB FIRST[!!] and I do not want to be a part of any setup where FNB is involved. We are already in the process to see how we can clear up payments and move our personal accounts and business account over to ABSA in 2027 from FNB. They are cold, heartless and robotic, with no regard for the person. As an example - our homeloan in 2022/2023 - I approached FNB, our bank, and was offered 65% of the bond amount with A MOUNTAIN of hoops to jump through and crazy costs involved - ABSA - we got the full loan and we even got rewarded for being first time clients withcash back and they have been amazing AND WE DIDN'T EVEN HAVE AN ACCOUNT WITH THEM!! At that point I was with FNB over 1.0. Y.E.A.R.S. [I think it was close to 14 years..] I understand as a grown a.s.s. man that my debt is mine, BUT a company that previously helped without any issues and within a 10min call, has now been reduced to an FNB puppet with tons of firey hoops and paperwork to jump and work through - just sad and to be fair a proper final push for us to move to ABSA as soon as we sort out accounts. What happened FNB? I understand business is business, but treating people as exactly that, people with lives and issues, will make them want to come back and use you and your services more..Something changed the way you view your clients. SAD... I will find a way to sell things and hustle and make sure that we can afford what needs to happen, but I will always carry the fact that a trusted partner has dissapeared...
56 replies
3 months ago
Noi responses via official channels - Urgent matters go unanswered - Cold Customer Care
I have to prefix this with the fact that DirectAxis has always been easy to deal with to GET a loan, and I am thankfull for that. HOWEVER - my absolute major issue with them is their Customer Care and flaws in the system or lack of wanting to assist in certainn matters which means that you receive no replies or call backs on issues that require a response and urgent assistance. Here was my request [multiple times] via all of their relevant comms channels, including their emails and WhatsApp channels. Call don't even go through. Herewith my request via their official channels that go completely unanswered: Good day. I have tried multiple avenues, including your WhatsApp line, to get information on how to make an arrangement or talk about a payment skip as was arranged during COVID. Account number ######## Customer number ########## ID number - ########## The situation is a bit hectic - we've moved to KZN to be closer to the right medical experts in regards to my wife's health, which is on shaky ground, but we are making great moves towards getting her better and manage her health issues. Between the move and medical treatments, heart procedure and tests, we've been beaten to the ground with extra expenses. We have our own small language school and over November and December we had a slew of parents not pay [as they decided that going on holiday take priority over paying their fees] and we needed to make sure that our staff members got paid. This forced us to have only half of our household salaries to come in and with that we have dragged out our payments as much as we can. I recall that during COVID, I contacted DirectAxis on my previous loan and I was granted a payment break [obviously it was the loan term being extended and interest being added] and that saved us from losing the roof over our heads. I was wondering what the process is to see of it might be able to have a payment arrangement in regards to a payment break for a month or two - obviously I understand that the loan term and the interest on it will be extended. I am taking a last ditch effort shot in the dark here - it ABSOLUTELY not possible, I will find a way to make something happen to get the payments coming, but I have been with Sanlam and DirectAxis for years and I have always been able to take any issues to them. It has been over 5 years since the last time where I needed assistance of this kind. ANY HELP would be HIGHLY appreciated. SO THAT WAS MY CORRESPONDANCE AND I FEEL THAT ONCE THEY GET THAT DEBIT GOING,THEN THEY DON'T WANT TO DEAL WITH YOU ANY FURTHER...Giv us our money and be quiet is how I feel right now - and that was NEVER like that with them. Sad situation - customer coming with an issue and being ignored - YEARS of dealing with Sanlam/DirectAxis and I have a fantastic payment profile and record with them - - and no, no consideration or responses. Really sad - feels like dealing with FNB - just cold and mechanical - not what I expected from them. I kept on going back as they felt like the ONE company willing to help and understand - seems to be a shift there now - moving into the realm of other lenders.
112 replies
8 months ago
iWorld Ballito - Cellphone BUY deal changes THREE times in 1HR!
We went into Ballito Junction Mall and saw that iWorld buys old cellphones [massive board they have up in store to promote it] and we just received our new phones the day before.. So we went into the store and there were two youngish guys there [a black gentleman and an indian gentleman] and we had the phones on us, so we pulled them out, showed the black gentleman the devices and he made an offer on the spot for R2000, but apprently, as he kept telling the other guy, 'didn't have enough on his card' [whatever card he was talking about]. He asked if we could come back - We said that we can come back before 7PM [their closing time]. He reminded us to bring in the boxes and charging cables. She we leave, have our meetings [own our own business] and schedule it around having to go back as there is an offer for these old phones and I would like to get it out of the way. Why go though them - well I didn't want to go the online sales route with two old phones. So I walk in with the devices after 5:20PM and have everything requested, fully expecting the deal, which we were contantly told is what we will get once we come back with the boxes and cables, to go though. And then the rug pull.... He asks for my number, which I gave him. He then gives me a missed call and then says 'Thank you. I call call you in a couple of days' - I look at him all confused and ask what he means. NOW the deal changed to I will hold the phones, without any form of paperwork or confirmation of any sort that that MY PROPERTY is now in his posession and that there is some sort of an agreement for a sale, as agreed on earlier infront of another employee and my wife - This is the only reason we returned - a solid offer of R2000 for two Iphones [just bring the boxes and cables] I told him that I can't just leave my property and walk away waiting for a phone call a couple of days from now - especially not with a 'missed call' as my only proof that he has my devices! THEN THE DEAL CHANGED AGAIN! Now he takes photos of the serials and other relevant identifiers of the devices and sends it to someone, without my permission and tells me that he will call me back as he has my number. At this point in time, the young indian gentleman also just walked away from the discussion, where earlier he was friendly and smiley. I then took my phones and left, with the black gentleman's attitude shifting from friendly and 'YES! We buy them. R2000 for both' to walking away like he did me a favour and how dare I not just trust a stranger with my property and walk away after the deal has CHANGED THREE TIMES! That was last week Thursday. No call received. No follow up or even a 'Whoever I sent details to without your permission doesn't want your stupid phones' I personally feel that he made an offer that he couldn't follow through on and was hoping that I all of a sudden trusted him enough to give him my phones, walk away. Bad business. Bad representation of iWorld by this person and his tactics. Bad attitude to not even follow up nearly 5 days later. AND LASTLY - Why did the deal change THREE times?? Don't make an offer infront of witnesses and then not follow through. At no time did he say R2000, BUT you'll have to leave them here OR R2000 BUT someone has to OK it first - it was R2000 and bring the boxes and cables, which I did. If he didn't have the authority to buy them OR make an offer, then why act like you do? Was the intent to take the phones and pay for it out of your own pocket and then flip them for profit? As the deal changed when there were people in the store [I'm assuming management or owner/s] vs. what we were told when it was just the two of the young men there.I can only speculate. But terrible experience and would not recomment you sell your phones to them, unless you are in the mood for a deal that changes THREE times in just over an hour from a solid offer being made. That is just my opinion, based on my personal experience of reneged offers, changing peramiters to an previously agreed upon deal, not to mention the time driving to afrom the mall to deal with them. In my opinion - If you are not willing to chance having the same treatment, then think twice. But ultimately it is up to you.
0 replies
8 months ago
Netcare Alberlito - ALL ABOUT THE BENJAMINS...
We took my wife into to Netcare Alberlito hospital a couple of weeks back for unknown reasons. The moment we got there, the guy has his credit card machine ready, which makes sense, as it is an emergency admission situation and he wants R1500-00, which I pay and THEN I AM TOLD THE FOLLOWING by an Indian gentleman at the front desk - 'This is for medication and possible other things used in the emergency rooms, BUT the moment your wife is admitted, the medical aid will refund you' From there, they spend 5 mins with my wife at emergency and then take her to get a scan. As she finishes, I get a call to tell me to pay for the scan. I go to their private office and I am very rudely told that I need to pay NOW and have the woman roll her eyes at me when I say that I'm sorry, but no one told me to pay for the scan right away and in Johannesburg this was submitted to medical aid. She tells me that it works differently here and again rolls her eyes at me. I say thank you after a R1664 payment made from my side - treatment was rude from the get go, PLUS I was told to pay, AFTER it turns out that they submitted to medical and medical PAID THEM!! So know they have double the moneys paid to them and once informing them of this, they basically say we'll have to wait a month and see what happens to the payment before starting a refund process. We confirm with the medical aid (Discovery) that they are talking absolute nonsense and that the medical aid paid and won't revoke a payment that has already been processed to the service provider - we had to fight hard to get medical aid to pay us the money back. From there, my wife is admitted - the Dr. was really good. The nurses were good and friendly as well. The Dr. then,in our chats, tell us that his fees are fully covered by our medical aid, and so it the procedeure that they might have to do. The anethetist and others say the same - your medical aid will fully cover my services... Then we get a bill for an extra R7700, with no explanation or breakdown - basically pay R7700 now. My wife keeps asking for what wasn't covered, but to no avail and to rude accounting staff who just couldn't care. The attitude is 'it is what it is' Today, we get another 'updated' bill, whereby the money that was,according to their front desk people ' refunded the moment your wife gets admitted' being 'absorbed towards the owed amount' So flat out lies from their front desk people [about the R1500], terrible accounting department [no reasons given and you can't ask questions - just pay and shut up] and don't even try and talk to them about money or medical aid whilst a loved one is going through hell - medical ,which is supposed to cover certain aspects [most supposedly] means nothing to them - Money now. I feel that the attitude is 'pay or we won't even look at you' or 'pay or you don't get you scans' and 'we don't care what you had before, as you are in KZN now' The stress we went through at a time where we were supposed to only focus on my wife's healt during the nearly week she was there is ridicoulus. I miss Wilgeheuwel in Johannesburg, as they understood the premis of treating people coming in for medical attention like people and not ATMs.
53 replies
11 months ago
FNB Business Desk Agent infers that I might be making up claims
We contacted FNB online via their website to apply for certain business credit facilities (the business is close to 6 years old - been with FNB since the beginning of the business) and as it was a weekend, they have no option to upload the documents online or apply directly (which I can understand to an extent), so your only option is CALL ME BACK or AN AGENT WILL CALL YOU BACK. Come Monday, I get multiple calls from the FNB Business Desk and FNB, BUT as per usual the calls drop when you pickup or they ring twice and then stop. This is an FNB tactic, so that you HAVE to call them back. So then WHY have a CALL ME BACK option or say AN AGENT WILL CALL YOU?? We are trying to sort out the credit facilities and no one is legitably trying to assist AND when I press call on the number that 'tried to call me' (FNB Business Desk), then I get attitide from the guy on the other end basically saying that he woul have to investigatre me 'claims that someone tried to call me' and if they did then he can only try and escalate it...REALLY?? I phone the person/department who called me and hung up and I basically get told they'll see if it is really happening and then maybe follow up. This is daft and a terrible way to deal with your business cleints. I'm STILL waiting for a proper call to sort out what I app**** for and I need a proper person in the know to speak to. What I don't need is FNB trying to make me out to be a ****.
53 replies
17 months ago
Romans Pizza lost a loyal customer - terrible and WRONG pizza experience.
I ordered at 19:45. I received a call at 20:04 to say that they don't have the drink I ordered - I was fine with that, and told the loady who phoned me that I fully understand and will be fine with a different drink, no problem. But from here it went sideways.... Firstly - I ordered a Sweetalicious Chicken, with a traditional base (read thin base) and a Four-In-One PAN base. The Sweatalicious Chicken is Barbeque Chicken with Sweet Chilli Sauce according to the menu online - what we got was a pizza that tasted like chicken nuggets or old KFC, which my wife also commented on. So they must've used chicken pops our pizza, as I know they have a Fried Chicken and Chips Pizza...So either you ran out of BBQ Chicken and decided to rather improvise with blending igredients from different pizzas or you gave me something else - Not what I ordered guys! And to add insult to injury, the chicken tasted old or like it's been sitting out for a while. Then the Four-in-One... Wow... Really bad. Firstly, the bacon tasted like it's been out, since this morning OR it's been made ages ago and repeatedly put into storage, the pizza also had a proper spicey bite to it - it tasted like the sauce had the bite - not sure which pizza has a spicey sauce (the Four-In-One isn't a spicey item on the menu,so....) AND my favorite part - the cheese was MISSING on nearly half of the pizza! It almost looks like two things - either someone just put cheese on the half toward the crust and left the middle section of the pizza open OR someone took the middle section of the cheese off after it was made... AND NO - it wasn't stuck to the box, so I had a pizza with the wrong base and nearly half of the cheese gone with a 'spicey bite' to it...Sigh...Again - not what I ordered guys! I can't take any spice or anything with a 'Bite' - as I'm sitting here typing this, my stomach is very upset, if you know what I mean....And we have fun times ahead with my wife, as she has an ulcer and that's going to be fun in a bit with that sauce. And FINALLY - by the time it got here, it was solidly cold and almost like pizza that's been sitting out for a while - this pizza sat for ages and then after that it had a 12-15min trip to us. I have ordered from this branch before on MR D and even with a 15min delivery drive, it was still somewhat hot and plyable by the time it gets here, not like day old pizza, with a hard base. We had to microwave it and it still tasted like old bread with the wrong toppings/alternative toppings (Chicken),missing toppings (cheese) and a spicey sauce on it (Four-In-One..) We've ordered the luch time deals from this brtanch and it was excellent - fresh, correct and flavourful, just not tonight. It was a terrible pizza experience and sad to say it put a dent in my craving for Romans guys... Do better! After paying nearly R300 between the pizza, delivery and tip, this was terrible and memorable in the WRONG WAY...
0 replies
18 months ago
FNB Debit Order System is a JOKE!
Good day. On the 16th of September, I spoke to Promise (banking assistant in My Service Suite) about my device contracts ending. I was told that after the 1st of October I WILL NOT be debited anymore for the data/sim cards and devices (as their 24 month payment cycles for the device have come to an end) - Now I see that according to my app, the debits are still showing as active and about to go off on the 1st of November. I have proof of when the contracts started and proof from your agent saying no more debit order in secure chat. I am tired of FNB and their debit order f'ups. It is still showing a loan that ended in FEBRUARY as an active debit!! I need to confirm that my cellphone/FNB connect contracts have been canceled, as per my conversations and assurances by your agent AND that the debit on my device have ended - I am tired of these flip flopping moments from FNB! I HAD two 24 month contracts for iPhone SE 64GB devices (and the data/airtime that came with the 'deal') and I have been guarenteed it was the last debit on the 1st of October - Confirm?!? Fix my debit orders, as the only debits should be your terribly horrible Covid Loan that is close to being paid off, my current Direct Axis loan (not the one that ended in FEB!) and when needed, your credit card payments, which I've made manually + the typical Netflix, Disney + and other entertainment options, BUT no cellphones or data/sim packages! Please confirm what your agent has confirmed, BUT your system says otherwise.
53 replies
21 months ago
FNB ACCOUNT SETTLEMENT & CLOSURE NIGHTMARE CONTINUES - PT2
The nightmare, shocking communication and incompetance abounds still with FNB staff.... FIRSTLY - The overdraft situation I had previously, i.e. struggling to get a settlement amount from the correct department (or even getting through to the right department as EVERYU emloyee would palm me off to the next one or put me though to the next one OVER AND OVER AND OVER AGAIN) - the settlement offer was finaly 'resolved' by having a lady send me an offer. I then accepted the offer, and then paid the money in the following morning. I then was promised that the account will be closed, as it has now been resolved, based on the agreement sent by FNB, my acceptance of the agreement and the consequent payment. Next moment, after making a payment, I get ANOTHER person sending me a mail telling me to pay over R11K in order to settle the account!! Seriously??!! I just paid over R34K in (a settlement amount, not the full amount) and I agreed based on a settlement amount to do it quickly, and NOW you want the rest?? I felt like they were trying to pull a fast on me by saying 'Here, we're happy to give you a lower settlement - Pay it and we'll close the account!' and then BAM!! Pay the rest! So I made a massive stink about it and showed everyone involved that I have proof and keep proof of all correspondance and will not be bul**** into paying the rest and have them going and breaking their arrangement and offer!! All of a sudden, it was 'a mistake' and they did receive my payment and the account will be closed. NOW, I am STILL REQUESTING THE ACCOUNT TO BE CLOSED,BASED ON OUR ARRANGEMENT and the people 'working on it' have now stopped responding to me, because I'm asking when it is going to be closed and why it hasn't been closed yet, as promised.. TIMELINE SO FAR - The offer was requested on Monday - then I got on HelloPeter, after getting nothing sorted after over 3hrs and over R220 in airtime in calls, just to be given **** numbers (yip multiple non existing numbers) and being sent to the complete wrong or useless department, or having an employee make noises loudly in my ear (after being on hold for a while) and then having them drop the call. Offer then FINALLY received (ONLY after complaining on Hellopeter) on Tuesday. Payment made on Wednesday (which they confirm was received - AND it was FNB to FNB, so no lag time B.T.W.) - Promised the account will be closed and the will then be on its way...Then Thursday I get an email with the request for more money to be paid - after making a scene and providing proof it was called a 'mistake' and then dropped, AND AGAIN, PROMISED THE ACCOUNT WILL BE CLOSE DAND THE SETTLEMENT LETTER WILL BE SENT. Then comes FRIDAY - ALL MY CORRESPONDANCE WHERE I ASK WHY THE ACCOUNT IS STILL OPEN AND WHEN I WILL RECEIVE THE LETTER, IS COMPLETELY IGNORED and we're BACK TO SQUARE ONE WITH NO COMMUNICATION AND PROMISES NOT BEING KEPT. I Paid the money over and the account should've already been closed and the letter should've been sent, as promised.. They now go radio silent, because 'How DARE I bother them??'. They obviously have better things to do and they have dealt with my complain, so why actually follow through on doing what they said they will.. AND to add a cherry on top, I get a DEMANDING SMS from their Collections department, stating that I have been handed over to REVCO for an unpaid or unsettled account, just for them to give me the account number they say is mine....I HAVE NO SUCH ACCOUNT AND IT DOESN'T MATCH ANY OF MY ACCOUNT NUMBERS!! So FNB has sent me a threatening collections SMS for an account which isn't even mine, during ALL OF THIS **** I've had with them this week.. So basically, let's mess with him, not follow through on what has been promised, make 'mistakes' with the agreement after the fact, then decide to ghost the client and FINALLY threaten him with legal action on an ACCOUNT THAT ISN'T HIS!! So over it!! I tried to get a settlement amount for my credit card - was promised correspondance, which never came, JUST FOR A REP OF THEIRS TO TELL ME DAYS LATER 'Oh, the person you dealt with originally should've informed you that FNB denied a settlement amount', with FNB claiming that my interest rate is favorable enough and they don't feel I deserve a settlement deal, BUT no one informed me, BUT she (the rep) can see it on the system infront of her.... So we then decided to rather keep the card and pay a proper chunk into it.... We still have our business account and device with FNB, so it's like we're trying to pack up and leave - I just want you to keep to the latest agreement, as I have. ALL I FREAKING WANT IS FOR THEM TO STICK TO THE AGREEMENT AND FOLLOW THROUGH WITH WHAT THEY SAY THEY ARE DOING/WILL BE DOING. I feel like they got the bucks and then dissapeared/went radio silent. MY OVERDRAFT WAS SETTLED ACCORDING TO THE FRAMEWORK IN YOUR AGREEMENT AND REMAINS OPEN - NOT THE DEAL GUYS!! Next thing you'll do is tell me that It is still open and has acrued account fees, seeing that you've kept it open, which must then be settled first or some such bull..I can just imagine. Close the account! Get it done and send me the settlement letter ASAP. Also - ghosting me in emails will have me bringing my complaints here!! DO BETTER FNB!!
106 replies
21 months ago
FNB staff have no CLUE on how to TAKE A PAYMENT!! - 13 staff members and 3 hours NIGHTMARE!!
I have had a NIGHTMARE of a time with FNb and atleast 13 staff members in 3 hours to try and resolve my overdraft issue - STILL UNRESOLVED. From being given the wrong numbers by staff, i.e. number sthat DON'T EVEN EXIST, to being told to HOLD for 30 mins whilst an agent speaks to the legal department, with 'updates every 10 mins' from the rep to say they have 'found who I need to speak to' just to be told by the legal department that 'you have been handed over to a collection agent', ONLY for the collection agent they brought into the call to tell me that they HAVE NO CLUE WHO I AM, AS I AM NOT LISTED WITH THEM!! Then to be given the direct number of the guy (I'm told) who is in charge of collections,apparently Marcelle Ferguson, who doesn't take my calls and doesn't return calls after messages left with him (as is an option on his number) - So it looks like I'm still [probably] with FNB Collections (which never notified me - no emails, no notification sms's or messages on the app on being handed over to collections) - NO RESOLUTION AT ALL!! So basically I can't get ANY HELP FROM FNB IN REGARD TO PAYING THEM MONEY!! Really guys?? First you hand me over (turns out you possibly didn't) OR you did but waisted my time and the time of a legal rep for Blake and Associates, which was held on line for nearly 30mins and given wrong facts and information from FNB staff about the situation. WHAT DO I NEED? Easy - I need a SETTLEMENT AMOUNT for my overdraft - and YES, I was told by FNB staff members that it is possible IF I have been handed over for collections (again,I was never informed IF I was handed over) to request a SETTLEMENT AMOUNT and sort this matter out ONCE AND FOR ALL. If I can negotiate a SETTLEMENT amount with FNB then I will make a payment within an hour of receiving a settlement offer from them, BUT I can't even get the staff to give me the right contact details OR put me through to the right department OR trust them to have the correct details about my acount status!! Please get me SOMEONE who knows what they are doing AND what they are talking about AND that has the power to give me a settlement amount on my overdraft and I'll sort it out then and then. ALSO - train your staff better!! The one person just coughed in my ear dropped the call and still had the audacity to put me through to 'RATE THIS CALL' Tyour staff talked **** about each other as well, so between they deal with and handle staff and the way they spea kabout their collegues, DO BETTER! Train your people!! SETTLEMENT AMOUNT = Payment directly. Not DUE amount = Negotiate a settlement and we can move forward! Need it sorted and I'm not interested in wasting more time and money on trying to sort it out with your call center staff. So over R200 in airtime, 13 different employees, made up numbers, wrong departments, transfering me to departments that they KNOW aren't the correct department/s
112 replies
21 months ago
ABSA Loans Agents - Replies and Knowledge a JOKE
So my major issue at the moment with ABSA is their department in charge of giving people advice or information on LOANS or consolidation. It took THREE people over 3 days to give me no information whatsoever.... The one person clearly didn't even read my mail, assumed it was homeloan reletad and passed it on to the next person. The person after that, pretty much sent a generic mail, ALSO not answering my question and the third person gave me the most simple basic answer and even asking for INFORMATION, not just a 'we might be able to do this', I got silence. AND the person is approaching me as if I'm applying for another homeloan - not the case. The concept is easy - I ask for information on something, i.e. what optionss ABSA has, and the processes and required documents...NOT that difficult... My request pertain to the following - I made an enquiry about Debt Consolidation Loans through ABSA, as we are trying to consolidate certain credit debt outside of our home and car - not difficult to understand. I was basically and bluntly told 'We don't do those' - Asked to elaborate, I received the following email reply: " Thank you for your email. Please be advised that Absa does not have a debt consolidation loan , kindly note that if you do have an existing bond with Absa you do have an option to apply for a further advance on your current bond however an application has to be initiated and referred to credit to determine affordability assessment conducting of either internal and external accounts." This makes sense and since then, I have received info on how to do a homeloan application and NOT what was discribed above!! Surely I don't have to do a new homeloan application, as I am currently with ABSA and have an active home loan. All I need information on is the process of doing what the last person advised is an option. No more no less - What is the process called? What is the processes, paperwork and other requirements? Sending me generic Home Loan application data, copied and pasted is pointless. PLEASE get someone that knows what they are talking about to contact me with the relevant information and procedural walkthrough. In general ABSA is PHENOMINAL! However, their loans department is terrible..Generic copy and past answers or the wrong information. Please sort out your agents. It would help retain customers and bring in more 'business', in this case a current client looking for help, which in turns brings in more money over a long period into the stakeholders pockets - basic business. I'll await that call.
112 replies
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