K
kwanele
Active since Jul 2024
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Authorisation code 6482A7
Not processing my refund from TEMU WE HAVE BEEN DEALING WITH THIS SINCE JANUARY
224 replies
6 months ago
Capitec Credit and MIE departments offer poor Customer service
Poor Customer Service I would like to let everyone know that your service sucks and you have poor Customer Service. I app**** for credit with you and I submitted all the documents that were requested. On 26 September 2025 I got a call to go to the branch and sign some documents which I did (travel costs incurred) On 01 October I went to your Bloed mall branch and for a follow up and I was told I will get a response after 48 hours and that did not happen. On 08 October I called the call centre and that did not happen. What was strange at this time is to be told that they never got all my documents from SWELLENDAM BRANCH OF WHICH I DONT EVEN WHERE IT IS. TODAY I WENT TO THE BRANCH WHERE THE CONSULTANT CALLED MIE BRANCH AND WAS TOLD THE SAME STORY I CALLED THE CALL CENTRE AND I WAS TOLD THE SAME STORY. WHEN I asked for a SENIOR the consultant just dropped the phone How long must I wait (whether the response is positive nor negative)
212 replies
11 months ago
POOR SERVICE
Evening when I activate RAIN TALK I DON'T GET OTP. I have reported this since last week Thursday. I even went to your store where they did a SIM SWAP. However NOW I'm tired of your SERVICE. All the time when I call your CALL CENTRE I'm told that the issue is going to be escalated TO VOICE DEPARTMENT. Now I have made more than an HOUR OF MINUTES CALLING YOU USING A DIFFERENT NETWORK. WHO IS GOING TO REFUND ME FOR THAT? OR ARE YOU GOING TO BE CLEVER ENOUGH LIKE LAST TIME WHERE YOU MAINTAINED THAT I SHOULD HAVE USED YOUR SIM CARD WHERE AS THE SAME SIM CARD WAS THE ONE HAVING A PROBLEM. IT'S A WEEK NOW AND I HAVEN'T BEEN ABLE TO USE THE SERVICE I HAVE BEEN BILLED FOR.
116 replies
12 months ago
Bad Service by Incredible Connection and their service provider Aramex
I have ordered something from you online and sent it via ARAMEX. THEY ARE saying THEY ARE open for 24 hrs of which that is not the case. Why are THEY lying? I have been holding on the line for 20 minutes and there been no answer. What makes matters worse is that I am calling during the schedule in their WEBSITE. Their chat board is not working as well. Their driver has **** and said they COULD NOT locate me whilst my phone has been with me and there people at home. CAN YOU PLEASE DEAL WITH YOUR SERVICE PROVIDER AS I DID NOT GET MY PARCEL WHICH I HAVE FULLY PAID FOR AND I WAS TOLD THAT IT HAS SHIPPED OUT TO ME. ALL I'M GETTING IS LIES INSTEAD OF ASSISTANCE.
0 replies
12 months ago
Aramex South Africa are ****s
THEY ARE saying THEY ARE open for 24 hours of which that is not the case. Why are THEY lying? I have been holding on the line for 20 minutes and there been no answer. Their chat board is not working as well. Even if you leave a message for them in their Customer Care Page it doesn't allow you to submit it. Their driver has **** and said they COULD NOT locate me whilst my phone has been with me and there people at home.
0 replies
14 months ago
I am unable to use the DATA BELOW
Good After Kindly note that I am unable to use the DATA BELOW which been allocated to me. Please sort it urgently because I don't want to be told that I will forfei my Data where as I'm not the one who had a fault. I have just Screen grabbed the attack picture from RAIN GO 1.63 GB of 2 GB
318 replies
14 months ago
Poor service
MEDIPOST PHARMACY - 133529 - Delivery Attempt Good Day I am writing about my disappointment of the service I received from Medipost. They did not dispense my medication for the month of January. They are contracted to the Department of Labour to deliver Chronic medication to their clients. Please read below and you will understand the frustration I had to go through: On Wed, 18 Dec 2024, 16:43 ##Alta Ackhurst##, ##<alta@medipost.co.za>##wrote: As per pharmaceutical law, medical may be dispensed and dispatched only once a month, especially with high scheduled items like you are using. Thus we keep requesting for you for provide an ALTERNATIVE address where our couriers can deliver. Remember, we deliver anywhere within South Africa. The only time advance supply may be dispensed, with consent from the medical, is when you leave south African boarders. I ASKED THEM TO PROVIDE ME WITH A COPY OF THE GOVERNMENT GAZETTE AND IT'S ENACTMENT DATE THEY HAVE REFUSED. In their response this IS the line that irritated me ("especially with high scheduled items like you are using"). This one took my irritation a notch higher "medical, is when you leave south African boarders". TO ME THIS LINE INDICATES THAT I AM STILL A "K WORD" PERSON. IF THIS IS THE LAW WHY IS IT APP**** DIFFERENTLY? (DOES THIS MEAN WHEN YOU ARE OUTSIDE THE BORDERS OF THE COUNTRY THIS MEDICATION STOPS BEING A SCHEDULED ITEM)? WHY IS A PERSON LIVING THE BOARDERS OF THE COUNTRY SHOULD BE TREATED DIFFERENTLY FROM ME WHILST WE ARE USING THE SAME SCHEDULED ITEM? WHAT MAKES THEM TO BE IMPORTANT IF THE LAW IS APP**** TO THEM SO MUCH THAT THEY GET THAT PRIVILEDGE? BECAUSE I WILL NOT BE LIVING THE COUNTRY WHY IS IT ASSUMED THAT I WILL HAVE AN ALTERNATIVE DELIVERY ADDRESS? EVEN THOUGH I INDICATED SEVERAL TIMES THAT I WILL NOT HAVE IT THE LAW WAS "ENFORCED ON ME" AND I ENDED UP NOT HAVING MEDICATION FOR THE MONTH OF JANUARY 2025. Please provide #Zaanlee# with the address you will be in January, so we can continue dispensing without you being without medication. Thank you On 30 Jan 2025, 15:18 I had a telephone conversation with one of their Managers Mr ##Lutendo Mulabisana##: Good After ##Mr Mulabisana## The conversation we had earlier on is much appreciated. As I said I am happy you will be having a meeting with the Department of Labour tomorrow and in that meeting my conversations with your staff are part of the Agenda. (I STILL DO NOT HAVE THE OUTCOMES OF THAT ISSUE FROM THAT MEETING). I am also still waiting for the documents mentioned below. All he does now is to avoid my calls and not replying to my emails: I will also be waiting for the copies of Good Pharmarmacy Practice and Medicines and Related Substances Act No. 101 OF 1965 or links where I can access these documents. (THESE ARE THE DOCUMENTS HE SAID THEY WERE USING. Yours Sincerely
159 replies
17 months ago
I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subsc
Good morning I reported my intermittent net work to Rain on Tuesday 29 November 2025. On WEDNESDAY 30th they sent a Technician by the name of Crescens. He did whatever he did and confirmed that all was well. After he left I realized that I was still having issues, I tried to contact him and he never returned my calls. I contacted RAIN again yesterday. I spoke to Issa who confirmed that they have to change the NETWORK TOWER TO Wee 878 I AM CURRENTLY USING BECAUSE IT IS CONGESTED. She said she was forwarding my case to another department (SEE BELOW). No one has contacted me. Up to now I have spent 35 Gigs from another Network (AND BY THE TIME THIS IS RESOLVED IT WILL BE MORE THAT) . It is not the first time that this is happening. The first time it happened I paid Pro Rata as they realised that the problem was on their side. The second time they refused to pay anything telling me I should have continued using their Network (SIM CARD). I asked them how was that going to be feasible as their network was giving problems and that forced me to purchase DATA FROM A DIFFERENT NETWORK. They were unable to answer that. I DON'T WANT THEM TO GIVE ME ANY MONEY. ALL I WANT FROM THEM IS FAIRNESS. SINCE ISSA FROM THEIR TECHNICAL DEPARTMENT HAD Identified the problem I want them to Credit me with the DATA USED SINCE I ALREADY HAVE THEIR SIM CARD OR they must calculate my subscription in a PRO RATA FORMAT. I DONT HAVE A CLUE ABOUT WHEN THEY WILL SEND THE TECHNICIAN and by that time I would have used more DATA. They MUST TELL ME HOW THEY ARE GOING TO COMPENSATE ME FOR THE DATA THAT I HAD TO BUY AS IT'S A FULL WEEK and I CAN NOT USE THEIR SERVICES HENCE THAT IS FORCING ME TO USE ANOTHER NETWORKS SERVICES rain we're here to help Hi Kwanele, Thank you for taking my call today. As discussed, we will now transfer you to the appropriate department to assist you further with your concern. They’ll contact you soon. We appreciate your patience. Cheers, Rain Support Reference Number: 27481110 Thanks, rain.
3654 replies
17 months ago
Because they have acknowledged that their advert was misleading as the wording (SOLD BY WAS NOT THERE AND THAT WAS THEIR OVERSIGHT). Instead of numerous we apologize phone calls and emails all I want is for them to give me the item at the advertised price
Good Day I have an issue with Takealot. This past Monday I saw some Beer advertised by them on Google for R489,00 however when you click on the link to order it was giving you a price of R535,00. I took this up with them and on Tuesday the price had changed to R525.00. They explained that they are also a platform for third party sellers. Now everyone knows by law in South Africa VAT is 15%. Now if you subtract 15% from R489.00 you get to R425,22 which is a difference of R63, 78. And if you add 15% to R489,00 you get to R562,35 a difference of R43,65. When I asked them about this discrepancy, whether they are selling for the THIRD PARTY AS THIS IS AGAINST THE COUNTRIES LAWS, whether the price is R525, 00 or R535,00 the VAT balance is not there it's only right for calculating it for R489.00. They could not provide an explanation to this. When Demi called me this morning she explained that once you click on the advertised price under the price on their platform there should be wording "SOLD BY" which would mean it's a 3rd party selling that item and they were just providing a platform. I fully accept and understand that. When I asked her that then why that wording was not there she just apologised telling me it was an oversight from their end. When I asked her then why should I bear the brunt as their false advert she kept on apologising. I provided them with various screen shorts to back up my case. You can read her response below after she called me. So what is there for me to discuss with them as they had published a misleading advert which she agrees was by mistake from their end. I am not saying I want the item for free. All I'm saying is that as much as they are not prepared to part with +-46 on the single item I am also not prepared to part with that amount. Read her response below: Demi.D (takealot.com) Nov 7, 2024, 10:52 GMT+2 Good day Kwanele Mafanya, Thank you for taking my call. Once again please accept our sincere apologies for any inconvenience caused and bad experience you have encountered. Should you require further assistance please do respond to this email or kindly contact us using the help function https://secure.takealot.com/help Thank you for your patience in this matter. Have a lovely day and keep well. Kind regards Demi.D Regards Kwanele Mafanya 084 2580 470 082 2580 470 Show quoted text
56 replies
18 months ago
TicketPro, Premier Soccer League and Kaizer Chiefs football Club poor service.
The Premier Soccer League (PSL) has officially confirmed the dates, venues, and kick-off times for the upcoming Carling Knockout quarterfinal fixtures, scheduled for the weekend of 2nd and 3rd November 2024. Additionally, the PSL has announced that the Carling Knockout semifinals will be played a week later, on the weekend of 9th and 10th November 2024, with the final set to take place on 23rd November 2024 . These adjustments were made due to changes in the CAF Inter-club competitions calendar. The quarterfinals will kick off at King Zwelithini Stadium in KwaZulu-Natal on Saturday, 2nd November 2024, where Richards Bay FC will face Cape Town City. Kick-off is at 15h00. In the evening fixture, Kaizer Chiefs will take on Mamelodi Sundowns at FNB Stadium, with the match starting at 18h00. On Sunday, 3rd November, TS Galaxy FC will play Magesi FC at Mbombela Stadium, while Marumo Gallants will host Stellenbosch FC at Dr Molemela Stadium in Mangaung. Both matches are scheduled to kick off at 15:00. Tickets for all quarterfinal fixtures will be sold at TicketPro outlets nationwide, priced at R50 each. Tickets will be available later this afternoon. © Premier Soccer League The statement is states it clearly that the Tickets will be sold by TicketPro. I spoke to Sikhu****ile From TicketPro online chat wanting to find out roughly when will they start selling: These were his/responses Ticket sales are not yet live, please keep a lookout on our social media platforms. (This RESPONSE DOES NOT TAKE COGNISANCE THAT SOME OF US DOES NOT HAVE SOCIAL MEDIA ACCOUNTS NOR STAY CLOSER TO THEIR MERCHANTS) We do not have that information on our side. (THIS IS INTERESTING, HOW COME ARE THEY STATED AS TICKET SELLERS WHILST THEY KNOW NOTHING ABOUT THAT) These answers are interesting as the information is in a statement that was released +-3 Hours ago.
0 replies
Review Distribution
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1 Star
17 (100%)