VF
Vince F
Active since Nov 2010
6
Reviews
0
Industries
Reviews
6 reviews33 months ago
Liquid is freezing revenues
We recently asked for a quote from Liquid Telecoms for an installation to offices in Cape Town. On inspection they advised that the building was serviced by a competitor and that they could not touch the infrastructure. They duly billed us ZAR12k for an installation, which they acknowledged they could not perform. On refusal to pay, they then cut the businesses service in Jhb. Liquid costs you time, money and an ability to contribute to the greater economy. DO NOT USE THEM. There are vast alternatives with wonderful staff and seriously superior service ethics in the market.
0 replies
40 months ago
Objectivity lost
Destinata Holdings are meant to be a trust advisory and independant trustee service, yet they fail to keep adequate meeting minutes, lack objectivity, resigning as trustee and then continuing to deduct fees afterwards. Further to this their staff remained unprofessional in the bulk of dealings with them, where they concentrated more on their fees and the collection thereof than on the business of the trusts they should have been acting for. This is the second complaint on these businesses over the years and the trust schemes they promote. Do not make use of these services. Rather seek opinion from more professional organisations.
132 replies
52 months ago
Poor administration and refusal to assist in paid for function
Duja Consulting are responsible for facilitating the accounts of my upmarket estate in North West Province. A recent request for a simple change to address details on the control portal app was met with refusal and in fact I was replied to with a reprimand from the staff of the business. On requesting the staff to provide the relevant owners (of Duja) details for the matter to be escalated, they refused. In fact, they did the complete opposite to what was asked of them and in so doing acted against their own advice. Further to this, they regularly send out incorrect statements (nil balances) and also send other residents bills to myself and hence I expect mine to other residents, a contravention of PoPI.
0 replies
127 months ago
Rhetoric response on HelloPeter
Thuli, your effort to provide the appearance that Kulula responds to HelloPeter complaints by gluing the usual response that your call centre supervisor will contact the complainant to conclude a solution, is poor to say the least. I have yet to have ANY communication from your call centre supervisor, let alone anyone capable for that matter, at Kulula. Indeed, I look forward to continuing my story with your competitors who have, I pity to say it to you, responded far more positively, or for that matter have at least responded. I have now instructed my staff, who travel up to 12 flights a week locally between them, to formally no longer make use of Kulula, to avoid the poor and frustrating service. Needless to say again, that was not a hard sell, as it appears this is a somewhat compounding habit Kulula has made for itself. If it's not delays in your flights, it's taking money unreasonably or delaying/not responding to enquiries.<br> I still await Mr Venters response, or dare I ask for it at the AGM in front of your investors and the press?<br> Well done Thuli, you must be so proud!
75 replies
127 months ago
Failure to live up to quoted values
I recently purchased 4 tickets on [URL Removed] Regretfully I have now had to adjust my travel arrangements and merely want to provide my wife and my own ticket to my parents, to ensure that my children still travel to their already arranged trip. My parents are on the same band of medical aid as myself, so no discount advantage, but Kulula refuse to transfer the tickets. Instead I must cancel my two adult tickets and book my parents tickets at the same time. I loose my initial booking fee, only getting the airport taxes refunded,but here is the kicker, I must pay TWICE the price for those same seats back in my parents name within the same minute.<br> Mr ER Venter, on principle I will purchase Comair shares to attend your AGM and raise the question on the dishonorable page 18 of your financial statements where you pledge to serve customers, not to be unfair etc etc which have now been proven quite simply a farce. Which makes me question the remainder of the document. Your CEO and Chairman's statement has now too become questionable. In fact, it gives me great pleasure to state that your competitors will love this story and will use it in conjunction with those of your regular delay
137 replies
134 months ago
Billing for undelivered movie
It is disappointing that BoxOffice see fit to bill for a movie that failed to download, then Multichoice advise they will themselves resubmit the request and monitior the download progress, which again failed to download to my DSTV Explora decoder. On taking their word that they would action this monitoring and reverse the charge if they see that it still fails to download, imagine my disgust when after the movie again failed to download, I was billed by BoxOffice. On request of a refund from BoxOffice, lodged within 14 days of the incident, and having only on that date of my complaint received their account, including this particular billing, their simple response is that I took too long to reply. This is indeed the Tomatoe award of the year! Poor show Katleho. A VERY poor show indeed. This failure in delivery goes against the very grain of the protection of customers, where failure to deliver a product remains the responsibility of the product supplier, who as Multichoice in this case, said they would monitor the delivery thereof. <div><br></div><div>(Supplier name corrected by hellopeter.com)</div>
0 replies
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